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Authority Magazine: Get to know our CEO

Happy or Not

In December 2020, we welcomed our CEO Miika Mäkitalo into the HappyOrNot family. A year on, Miika sat down with Authority Magazine, to share a bit about himself. The post Authority Magazine: Get to know our CEO appeared first on HappyOrNot. But how do you get to know your colleagues when you’re working remotely?

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].

Loyalty 52
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Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service. He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur.

Metrics 288
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Kustomer’s Look Back at 2020

Kustomer

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

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5 Top Customer Service Articles For the Week of November 2, 2020

ShepHyken

Ceoworld Magazine) During this ever changing and challenging time, the ability to be a great customer and extend kindness to those we come into contact within a service environment is more important than ever. Customer Support Through The Eyes of Consumers in 2020 by Hiver. CustomerThink) This is the era of customer experience.

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5 Top Customer Service Articles For the Week of October 26, 2020

ShepHyken

Forrester) As B2B marketing leaders wrap up 2020 with a keen eye on customer satisfaction and revenue acceleration, they must start looking forward to make sure they are planning for the right strategic pivots and preparing to adopt and optimize new tactics. The State of the Contact Center in 2020 | Industry Report by Ben Ringshall.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn : [link].