BirdEye

MAY 6, 2021

BIG Innovation Award – The Business Intelligence Group recognized Birdeye as a leader in innovation that helps businesses be more productive, healthy and comfortable. Inc Magazine – Inc Magazine named Birdeye as one of the 5000 fastest growing private companies in California. G2 Fall 2020 Report.

Marketing 98

Marketing Social Media Chatbots Software 98

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. Brand Move Roundup – April 21, 2020. Brand Move Roundup – April 20, 2020. Brand Move Roundup – April 17, 2020. Brand Move Roundup – April 16, 2020. Brand Move Roundup – April 15, 2020. Brand Move Roundup – April 14, 2020. Read More.

Brands 52

Brands Hospitality Entertainment Healthcare 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. FX Networks, which has had an experiential presence at the event for seven years, has pivoted planned physical activations to innovative digital offerings for fans stuck at home. Brand Move Roundup – July 27, 2020. Brand Move Roundup – July 24, 2020. Read More.

Brands 52

Brands Transportation Fashion Sports 52

C Space

MAY 1, 2020

The Brand Move Roundup – May 1, 2020. Zoom was the fastest growing app with 110% growth in unique workforce users in March over February 2020. Many users are turning to Freshservice for their cloud-based IT service desk solution: between February and March of 2020, the number of unique users grew 25%. Read More.

Brands 52

Brands Tourism Hotels Sports 52

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.

Self Service 52

Self Service Customer Service Customer Experience Case Study 52

CSM Magazine

DECEMBER 2, 2020

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. By far the biggest takeaways from 2020 are: Remote work is here to stay – the pandemic has finally ended the decade-long debate on remote or home-working. Lessons learned.

Self Service 72

Self Service Analytics e-support Competitive Advantage 72

CSM Magazine

JANUARY 30, 2020

The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 18th & 19th of March 2020, when the Customer & User Experience Expo has its highly anticipated return to ExCeL London.

User Experience 52

User Experience Customer Experience Innovation Customers 52

CSM Magazine

JUNE 18, 2020

The Top QA Trends of 2020. Based on the enhancements of the last year as well as the projected advancements coming in the rest of 2020, the following trends are sure to be very popular and useful in the world of software QA testing. QA for 2020 and Beyond. About the Author.

Trends 52

Trends Software Technology System 52

C Space

SEPTEMBER 10, 2020

The Brand Move Roundup – September 10, 2020. Luxury retailer Neiman Marcus is launching a new digital marketing campaign titled “ Neiman’s State of Mind ,” which will replace its print magazine The Book , at least for the near future. Brand Move Roundup – September 9, 2020. Brand Move Roundup – September 8, 2020.

Brands 40

Brands Retail Groups Government 40

C Space

MARCH 24, 2020

The Brand Move Roundup – March 24, 2020. Chief Innovation Officer, C Space. The magazine was available free throughout the region of Lombardy, one of the first and most severely hit by the COVID-19 outbreak. This is the first time the magazine has ceased printing since 1968. Chris Nurko.

Brands 40

Brands Government Social Media Healthcare 40

CSM Magazine

DECEMBER 10, 2019

Improving the customer experience will continue to be a priority for businesses in 2020, meaning driving insights from customer data has never been more important. Here she reveals Critizr’s top five predictions for customer listening in 2020. Building the money story. Getting the metrics right. Striving for simplicity.

Net Promoter Score 52

Net Promoter Score Effort Score Customer Centricity Feedback 52

CSM Magazine

MARCH 25, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI Innovations that can boost personalized customer service. AI and Personalization – The Paradox of Personalization via a Machine.

Tools 157

Tools Customer Service Chatbots How To 157

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Leadership Customer Centricity Sales 52

Experience Investigators by 360Connext

OCTOBER 13, 2020

The rich data provided by customers is the first ingredient in the art of innovation. Heck, the whole world changed pretty dramatically in 2020. Proactive CX means leveraging what’s learned in journey mapping and applying those insights to innovation. “Wow our Customer Satisfaction Rate really went up this week!”

Customer Journeys 143

Customer Journeys Customer Experience Net Promoter Score How To 143

Oracle

FEBRUARY 22, 2021

In celebration of Black History Month, we’re highlighting some of the leading Black innovators shaping the technology world and taking us in bold new directions. After stepping down as CEO of the organization in 2020 to become the first Black business author at Portfolio/Penguin books, she started The Doonie Fund.

Technology 100

Technology Government Innovation Leadership 100

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

MARCH 14, 2024

Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 52

Management CRM e-support Customer Relationship Management 52

Team Support

OCTOBER 28, 2020

This article is replicated from the November 6, 2020 special issue featuring TeamSupport as one of the Most Promising CRM Solution Providers 2020. It is an absolute no-brainer that COVID has impacted us all. Most businesses have adopted remote work, and in some cases, have sent thousands of employees home.

Customer relationships 45

Customer relationships Company B2B B2C 45

CSM Magazine

JULY 20, 2022

In the wake of the 2020 COVID-19 pandemic things changed. The way we work, the way we connect and the way we buy products shifted immensely thanks to restrictions imposed by governments in order to try and stop the spread of COVID.

Technology 59

Technology Innovation Wireless Government 59

CSM Magazine

APRIL 18, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

OCTOBER 20, 2020

ECS has helped these organisations transform their contact centre operations since Covid-19 started impacting business continuity in March 2020. The results include the rapid upskilling of teams, accelerated release cycles driving more meaningful customer experience and innovation.

Net Promoter Score 52

Net Promoter Score Self Service Engagement Consulting 52

CSM Magazine

DECEMBER 13, 2021

As the first Voicebot customer for CM.com in the UK, VIVID is a true innovator in its sector. The chatbot has seen a steady increase in sessions from around 2000 per month in January 2020, to 3,500 to 4,000 currently. VIVID’s Conversational AI implementation has been a big success. So what’s the next step?

Chatbots 52

Chatbots Omni-Channel Innovation Comparison 52

CSM Magazine

OCTOBER 2, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

OCTOBER 19, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. billion in 2020. He has access to the latest market news and has a keen eye for innovation and what’s next for technology businesses. About the Author.

Trends 52

Trends Tourism Wireless Travel 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JULY 17, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

SEPTEMBER 6, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 21, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

NOVEMBER 14, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Travel 52

Travel Customer Relationship Management CRM System 52