CSM Magazine

MARCH 27, 2024

CRR = ((Number of customers at the end of period N – Number of new customers in period N) / Number of customers at the beginning of period N) x 100% In practice, this works as follows. At the end of the previous month, online casino X had 5,300 active players. At the end of the month, they counted 5600 users.

Customer Retention 52

Customer Retention Loyalty Programs Loyalty Advertising 52

Storyminers

DECEMBER 21, 2020

I pay iWorker X (let’s say US10/hour). In the last few months, Storyminers has been able to switch out email platforms, update its core database, launch several new technologies, and transition to Storyminers 3.0 Besides having great talent, I like their social-focused design. It works like this.

Social Media 223

Social Media Banking Communication Technology 223

Thematic

AUGUST 14, 2023

There’s a lot already out there on the Twitter to X shuffle, but most of what I’ve seen cherrypicks a few comments here and there. With Thematic, our feedback analytics platform, I can surface insights immediately from thousands of real reviews left by Twitter/X users on the iOS App Store and the Google Play store.

Analysis 62

Analysis Feedback Groups Analytics 62

Optimove

MARCH 16, 2023

” You can also send in-play event recommendations alerting players that a match of interest is about to start – for instance: Do it all with the Opti-X Digital Experience Platform Optimove’s Digital Experience Platform, Opti-X , dynamically determines and displays, in real-time, the most converting content for each customer.

Brands 52

Brands Sports Engagement Data 52

SurveySensum

MARCH 6, 2024

If you’re a math whiz and want to do a quick calculation with preliminary numbers, check out this handy formula: Sales Conversion Rate = (# of Purchases / # of Visitors) x 100 Using this formula helps provide an accurate percentage of the sales made. Therefore, it’s imperative to have a system in place to keep an eye on conversions.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

Comm100

MARCH 9, 2022

85% of Gen X (the majority demographic of credit union members) agreed that they “expect to interact with someone immediately when I contact a company”. Personalize support with an omnichannel engagement platform. With every digital channel connected through a unified omnichannel platform, new scenarios for support are possible.

Strategy 177

Strategy Omni-Channel e-support Financial 177

CSM Magazine

APRIL 8, 2024

Know the Sneaker Platforms Sneaker raffles are found on specific platforms like apps and retailer websites. It’s essential to know how these platforms work. Understanding how these platforms run can help you to participate smoothly whenever there are sneaker raffles.

Strategy 52

Strategy Social Media Retail Connections 52

Comm100

MARCH 2, 2022

While the average credit union member is a Gen X (born 1965-1980) who is accustomed to traditional channels, they are now becoming more digitally confident and capable. In Gen X, the generation that most comprises credit union members, 65% said that they ‘expect to spend more time online after the pandemic than I did before’.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

BirdEye

JULY 10, 2023

Supreme x Louis Vuitton This highly-hyped collaboration between streetwear brand Supreme and luxury fashion brand Louis Vuitton produced a unique collection of clothing, accessories, and luggage. This will help you determine whether the collaboration is successful based on your objectives and goals.

Brands 52

Brands Fashion Social Media Retail 52

Storyminers

DECEMBER 21, 2020

I pay iWorker X (let’s say US10/hour). In the last few months, Storyminers has been able to switch out email platforms, update its core database, launch several new technologies, and transition to Storyminers 3.0 Besides having great talent, I like their social-focused design. It works like this.

Social Media 130

Social Media Banking Communication Technology 130

AWS Machine Learning

FEBRUARY 2, 2023

Today, the NFL is continuing their journey to increase the number of statistics provided by the Next Gen Stats Platform to all 32 teams and fans alike. The player tracking data contains the player’s position, direction, acceleration, and more (in x,y coordinates).

Sports 75

Sports Training Analytics Data 75

Optimove

FEBRUARY 12, 2024

from our Euro 2024 Playbook on “How to Win It All Without a Ball” (see more below under “Insights”) Roni Sfadya , Marketing Data Analyst, presents Flip the Channel: Why Go Multichannel Jonathan Inbar , a Director of Strategic Services at Optimove on How AI Optimizes CRM Marketing Matthew Gilbery , Director of Personalization Offering: The Real (..)

Sports 59

Sports CRM Conference Groups 59

Optimove

APRIL 18, 2023

In the first part of this series, we discussed why operators need to personalize their in-platform player experience and offered solutions to the challenges that arise. Focus on flexibility when choosing a technology provider for your in-platform player experience. It’s game time! We believe in you. So, be bold and get going!

Self Service 52

Self Service Sports Technology User Experience 52

Comm100

NOVEMBER 8, 2018

Ticketing is a platform that receives a service request from a user, typically via an online form or email, although it can also integrate with chat. Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

2020 Research

OCTOBER 18, 2023

But it’s also important to look outside our industry as well – there have been great advancements outside our industry that are backing their way in, so explore more generic AI groups on LinkedIn or X (Twitter). Q: What happens to our data when uploaded into an AI platform? A: There are lots of prompt guides on LinkedIn and X.

Marketing 108

Marketing Healthcare Analysis Case Study 108

AWS Machine Learning

NOVEMBER 15, 2023

The image also shows an input point (a yellow X) at the center of the green bounding box that we will refer to in the next few sections. Providing this point’s (x,y) coordinates as the prompt along with the bounding box constraint gives us the following mask and a slightly higher score. This is still not usable by any means.

Training 92

Training Automotive Examples Data 92

Brandwatch CX

FEBRUARY 20, 2024

Today, there will be over half a billion posts published on X (formerly Twitter), 95 million Instagram posts, and over 800k Reddit posts. Things like data coverage (which media platforms does the tool crawl, how many languages, locations, etc.), Here’s how to decide on the right tool to monitor your brand on social media.

Social Media 87

Social Media Tools ROI Measurement 87

Beyond Philosophy

AUGUST 4, 2022

Turner asks students if they are familiar with the basic linear regression formula, Y=X + B? However, what Dr. Turner says matters is how much weight is placed on the “X.” For example, when an algorithm is used to suggest a thumbnail for a social media platform content, the biases become clear. Approve parole or not?

System 148

System Social Media Video Technology 148

Forrester's Customer Insights

JANUARY 24, 2024

Social media platforms are under fire for their failure to protect children against a wide range of issues, including mental health concerns and sexual exploitation. This will be the main topic at a January 31 US Senate hearing, where the CEOs from Meta, X, TikTok, Snap, and Discord will testify on what they’re doing — […]

Social Media 33

Social Media Advertising B2C Marketing 33

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Customer segmentation – Categorize the following customer data responses into [X, Y, Z] buckets. Refinement examples: Provide a shorter version [between X and XX words].

Examples 98

Examples Tips Customer Success Analysis 98

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization. Customer Value X 2.72

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Brandwatch CX

FEBRUARY 20, 2024

Today, there will be over half a billion posts published on X (formerly Twitter), 95 million Instagram posts, and over 800k Reddit posts. Things like data coverage (which media platforms does the tool crawl, how many languages, locations, etc.), Here’s how to decide on the right tool to monitor your brand on social media.

Social Media 76

Social Media Tools ROI Measurement 76

BirdEye

OCTOBER 30, 2023

Choose the right platform 3. Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses. The only way to really leverage these platforms is with targeted ad campaigns and an effective local social media marketing strategy. Run targeted ads 5.

Social Media 59

Social Media Marketing Advertising Video 59

BirdEye

DECEMBER 8, 2023

Use reputation management platforms like Birdeye to tailor your strategies based on actionable insights to manage your brand image effectively. Develop a strong content strategy Whether it’s social media, blogs, or emails, keep your messages consistent across all platforms. Reputation X 7. NetReputation.com 4. Go Fish Digital 8.

Strategy 116

Strategy Management Social Media Brands 116

Optimove

NOVEMBER 14, 2023

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. In today’s fast-paced marketing landscape, staying ahead of the game is essential.

Course 49

Course CRM Marketing Exercises 49

SurveySparrow

JULY 26, 2023

A reliable customer experience measurement platform like SurveySparrow can simplify the data collection process, automate surveys, and provide real-time analytics. Calculation: CSAT = (Sum of Positive Responses / Total Responses) x 100 3. Calculation: CES = (Sum of Effort Scores / Total Responses) x 100 4.

Measurement 52

Measurement Customer Experience Effort Score How To 52

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Windows 10 or OS X operating systems are standard for most agents and provide all necessary options by default.

Tips 86

Tips Guidelines Contact Center Software Contact Center 86

AWS Machine Learning

DECEMBER 6, 2022

With the growth and popularity of online social platforms, people can stay more connected than ever through tools like instant messaging. else 1 for x in y_true_prob] threshold = 0.5 However, this raises an additional concern about toxic speech, as well as cyber bullying, verbal harassment, or humiliation. threshold = 0.5

Training 75

Training Examples Analysis How To 75

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Windows 10 or OS X operating systems are standard for most agents and provide all necessary options by default.

Tips 72

Tips Guidelines Contact Center Software Contact Center 72

ChurnZero

MARCH 10, 2023

Consider follow-up prompt language like “Let’s think step by step for X paragraph” or “Write this in the style of [famous person] or [industry profession].” Customer segmentation – Categorize the following customer data responses into [X, Y, Z] buckets. Refinement examples: Provide a shorter version [between X and XX words].

Examples 75

Examples Tips Customer Success Analysis 75

COPC

OCTOBER 16, 2023

While it would be accurate to say that Generation X values flexibility the most, all generations value it as significantly important. Specifically, the preference for office work by boomers and older Generation X leaders does not resonate with the younger generations.

Leadership 94

Leadership Transportation Culture Contact Center 94

Optimove

MARCH 26, 2024

Maximizing Optimove: Matthew Gilbrey (left), Optimove’s Director of Personalization Offering, and Rob Davis, Director of Personalization Technology, present to a jam-packed audience on how Opti-X, Optimove’s Digital Experience Platform , creates personalized customer interactions by leveraging Optimove’s CDP to drive the customer experience across (..)

Connections 64

Connections CRM Conference Touchpoint 64

Optimove

NOVEMBER 9, 2023

A Digital Platform Experience (DXP) like Optimove’s Opti-X allows you to meticulously analyze player interactions, fine-tuning your gaming app based on real-time feedback. In Summary Stringent data privacy regulations have made player acquisition in the social gaming market more difficult.

Tips 72

Tips Advertising CRM Innovation 72

Totango

MARCH 5, 2021

E-N)÷S) x 100 = CRR. This would give you the following values: Inserting this into the formula yields: [(210 – 20) ÷ 200] x 100 = CRR. 190 ÷ 200) x 100 = CRR.95 95 x 100 = CRR. Totango provides a robust customer success platform that makes it easier to align your business around your customer’s needs.

Customer Retention 85

Customer Retention How To Net Promoter Score Effort Score 85

delighted

MAY 11, 2021

The basic formula for CLV is as follows: CLV = Average Order Value X Purchase Frequency X Customer Lifespan. You would calculate it as follows: $20 X 2 X 24 = $960. Delighted is a proprietary, user-friendly platform that makes gathering customer feedback fast, easy, and effortless.

Customer Journeys 78

Customer Journeys Loyalty Brands Strategy 78

Optimove

MARCH 14, 2023

Welcome to this three-part mini-series, where we discuss the importance of enhancing your in-platform player experience. In Optimizing the In-platform Player Experience – Part I – we discussed why you should personalize the player experience and how it can help take your app and site to the next level. So, let’s get started.

e-support 52

e-support Social Media Interaction Industry 52