ShepHyken

APRIL 16, 2024

My friend apologized for making a mess, and the woman’s response surprised both of us. Laura mentioned she had been working at the airport for seven years and was just a few years from retiring. She was friendly and funny, and her positive attitude about her job inspired us. It can give us a sense of purpose.

Hotels 142

Hotels Customer Service Training Customer Service Training 142

BlueOcean

MARCH 19, 2024

That’s just a fact so, you need to work with it. Our second recommendation is to get a Memorandum of Understanding in place right away – what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on. Clear your internal barriers before you complete the RFP process.

Customer Care 177

Customer Care How To Sports Case Study 177

Experience Investigators by 360Connext

FEBRUARY 20, 2024

There is so much out there regarding the tools, technologies, and frankly, the concerns around AI that customer experience leaders need to understand where this is going – even if we don’t yet know exactly how it all works! Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

BlueOcean

APRIL 16, 2024

Blue Ocean’s winning entry highlighted the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Blue Ocean thanks the Stevie organization for this honor and for recognizing the mission-critical work of our team. “We

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Steve DiGioia

JULY 30, 2020

You know, let’s be honest… Each of us knows someone that drives us nuts. That crazy uncle that tells the worst jokes, that neighbor who’s always sticking her nose in your business, or how about that coworker that constantly tries to “one-up” you and take all the credit for your work?

Tips 282

Tips Meeting Interaction Examples 282

BlueOcean

JANUARY 30, 2024

(Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) Pay Per Use Instead of Pay Per Person We are big fans of the transactional model in a strategic relationship. Let’s break it down to the basics.

Contact Center 296

Contact Center Call Center Comparison Customer Care 296

Experience Investigators by 360Connext

OCTOBER 3, 2023

Surveys can certainly help us see patterns around satisfaction, loyalty, and other key performance indicators—but customers are getting tired of them. Thanks to powerful artificial intelligence capabilities, this customer feedback is now easier to find—and increasingly useful for making real-time changes to your strategy.

Feedback 270

Feedback How To Social Media Analysis 270

Comm100

NOVEMBER 21, 2023

People are simply not interfacing with content the way we used to. Physical media is nearly obsolete and half of US adults get most of their news from social media. For instance, one of the current US administration’s struggles has been messaging. Unemployment is down with more people working than ever before in US history.

Government 224

Government Communication Engagement Social Media 224

Steve DiGioia

APRIL 5, 2021

They just want to live their lives in peace and will no longer accept subpar work or attitudes. During our young adult years, we’re still concerned about “fitting in” and finding our place in “work world” – which is either far different from or eerily similar to “school world”. That’s the goal of us all. That’s the key.

Customer Service 246

Customer Service Customers Meeting Company 246

Retently

MARCH 5, 2024

From crafting personalized responses to using feedback as a motivation for improvement, this guide will equip you with the tools to acknowledge your customers’ input and use it as a launchpad for growth. But how do you respond in a way that’s both genuine and impactful?

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

TechSee

JUNE 1, 2023

These devices are used by people of all ages, they serve kids, grandparents and connect them to the world around them through the miracle of hearing. Device support for me is making sure our recipients feel supported and we’re here for them to ensure their equipment is properly working.

Technology 207

Technology Video Connections Interaction 207

Beyond Philosophy

JANUARY 19, 2024

It’s called None of Us Are As Clever As All Of Us. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. Ultimately, all departments should work together to enhance customer value. We want to hear from you.

Sports 88

Sports Customer Experience How To Customer Centricity 88

ShepHyken

SEPTEMBER 19, 2023

In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring. It just works.” Plenty! In any team sport, the goal is to win.

Customer Service 136

Customer Service Effort Score Sports Conference 136

Bill Quiseng

DECEMBER 6, 2023

KEEP FIND Work as hard to keep your employees as much as you can to find new ones. Your loyal people will repeatedly return to work, be more productive, and rave to others on social media. PASSION Work because you HAVE TO is a job. Work because you WANT TO is a passion. Working because someone HAS TO is a job.

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

Beyond Philosophy

DECEMBER 29, 2023

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. Lorraine has diligently worked through it, making gradual changes that have cumulatively resulted in significant progress. In this episode, we look back at what we learned in 2023 and how it can help us in 2024.

Consulting 88

Consulting Customer Centricity Financial Culture 88

Beyond Philosophy

DECEMBER 2, 2023

I often say, “None of us are as clever as all of us.” ” However, sayings are more useful when they can spur action. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience. Please tell us how we are doing!

Customer Experience 143

Customer Experience Video Consulting System 143

AWS Machine Learning

MARCH 13, 2024

Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3.

Policies 88

Policies Groups Resources Guidelines 88

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else.

How To 78

How To Exercises Video Customers 78

Clarivate

FEBRUARY 27, 2024

Analyzing activity here helps us to spot potential risk development, flag areas of growth and reveals the priorities of major actors. Source: CompuMark SAEGIS® EU based applicants accounted for around 63% of applications, while Mainland China (15%) and the US (7%) were also significant sources of work.

Trends 98

Trends Brands Marketing Innovation 98

ShepHyken

FEBRUARY 13, 2024

They both drive downtown to work. They use their cars for the same reason: daily transportation. Both vehicles go back and forth to work without any problems. It’s about how businesses make us feel. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

ECXO

APRIL 18, 2024

He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

Zeisler Consulting

FEBRUARY 20, 2024

“Your feedback is important to us.” A while back, I had some work done with a service provider and, to say the least, the experience was not up to snuff whatsoever. When it comes to feedback, I’ve already pretty much done a lot of work here with outreach to your boss. Sometimes those are just words.

Feedback 93

Feedback Survey Customers Culture 93

ECXO

MARCH 10, 2024

Become a member of the unique open access Customer Experience Business Network here: [link] and follow us on linkedin: [link] Do you want to collaborate? It’s a day to recognize the progress made towards gender equality while acknowledging the work that still lies ahead.

Connections 124

Connections Leadership Innovation Customer Experience 124

Beyond Philosophy

JULY 16, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Our first pickle comes from Jane, who works at a large business-to-business company. Then, we dive into research from consumer research firm Attest that tells us a bit about how people feel about inflation and how that is going to affect their customer behavior.

Consulting 157

Consulting Survey Voice of Customer Financial 157

Clarivate

DECEMBER 27, 2023

Our commitment to integrating data, software and insights enables us to assist our customers in delivering impactful solutions that advance global sustainability and improve people’s lives. Let us work together to build a more sustainable future for generations to come. This is just one example. With over 7.4

Government 105

Government Innovation Knowledge Base Culture 105

Beyond Philosophy

JANUARY 25, 2024

You might recall how I like to say, “None of us are as clever as all of us.” Justin shared how sports can teach us a lot about how to improve your Customer Experience. Here’s what he has to say: First, I am grateful that Justin took the time to share this with us. However, for the team to work well (i.e.,

Sports 78

Sports Customer Experience Customer Centricity Conference 78

ShepHyken

JULY 4, 2023

Someone commented, “AI is going to make us stupid.” In the form of a question, “Did calculators make us dumb?” I remembered getting a calculator and was excited that I could do long division by just pushing the buttons on the calculator. What I care about is that you know how to use the formulas. It didn’t make me dumb.

Conference 127

Conference Customer Service Training Customer Service Study 127

Beyond Philosophy

OCTOBER 5, 2023

It annoyed me because I was doing all the “processing” work, so why were they charging me a fee? Another reason why a firm will engage in Two-Part pricing is that it works. Most of us would go for the $5 taco pair because we see that as the base price and don’t consider the additional fees as part of it.

Airlines 151

Airlines Tips Course Examples 151

NobelBiz

APRIL 1, 2024

We would like to take this chance to thank each and every one of our clients who cast a vote for us in the G2 Fall report. We’ll keep working hard to fulfill and even surpass your expectations. This honor will serve as inspiration for us to challenge ourselves further and put in more effort to better serve you.

Call Center 52

Call Center Contact Center Report Meeting 52

BirdEye

NOVEMBER 15, 2023

Thank you so much for joining us today. Hopefully you guys joined us for some amazing breakout sessions with partners and customers like yourself. Thank you guys both so much for joining us. Uday, do you want to kick us off? Fireside chat with Google Dave: Hello, everybody. That’s the front door.

Brands 111

Brands Data Technology Consumers 111