Steve DiGioia

MAY 2, 2022

Sure, pro wrestlers love their sport, but their love for giving their all for the fans outweighs that. Sure, pro wrestlers love their sport, but their love for giving their all for the fans outweighs that. Maybe you are too. There are millions of us. And we watch it every week. It was so much fun.

Customer Service 328

Customer Service Entertainment Sports Social Media 328

CX Accelerator

MARCH 9, 2020

I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. Who can relate?

Contact Center 182

Contact Center Social Media Travel Advertising 182

CX Accelerator

MARCH 9, 2020

I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. Who can relate?

Contact Center 182

Contact Center Social Media Travel Advertising 182

Beyond Philosophy

AUGUST 10, 2023

Behind the prisoners, their captors have a fire burning and a wall they can stand behind. The area above the wall with the fire behind it allows captors to project the shadows of objects on the wall, like a book or a bird. Expectations affect our interpretation. Evaluation is the sum of your interpretation and your expectations.

Comparison 78

Comparison Video Policies Examples 78

Experience Investigators by 360Connext

SEPTEMBER 22, 2014

Caretakers are encouraged to advocate for their loved ones – ask questions, probe deeper, be sure you understand the necessary steps to treatment. But anyone who has worked within the walls of such an organization understands these companies are made up of people, just like anywhere else. The following is a Best of 360Connext post.

Hospitality 251

Hospitality Social Media Consulting Leadership 251

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). Couldn’t make the entire webinar? Not to worry, we have summarized six of the key takeaways below. Is Generative AI practical?

Call Center 109

Call Center Chatbots Technology Self Service 109

CX Accelerator

OCTOBER 28, 2020

Track 1 - “Fix you” by Coldplay Not great with song lyrics, I settled on Fix You by Coldplay. There’s a line in the bridge of the song that says: Tears streaming down your face. I promise you I will learn from all my mistakes. oh and the tears streaming down your face. And I will try to fix you. What a great point. Well done, ,, Schulbert Koleka.

Culture 281

Culture Customer Centricity Video Groups 281

ShepHyken

MARCH 10, 2021

Just like the restaurants have music memorabilia hanging on the walls, so do the hotels. And they must love it. I was recently interviewed by Yigal Adato for his mastermind group, all entrepreneurs and owners of pawnshops. We were discussing how important it is to “bake” customer service into the culture. Employees must understand it.

Culture 151

Culture Hotels Customer Service Training Training 151

Experience Investigators by 360Connext

JULY 7, 2020

If you see a poster on a wall, an outline in a company handbook, or any other sort of static document that gets created and then spends its time collecting dust… then you might think journey maps are a waste of time. . Stop for a moment and imagine a customer journey map in your mind. What do you see? And I wouldn’t blame you.

Customer Journeys 208

Customer Journeys Handbook Tools ROI 208

ShepHyken

FEBRUARY 17, 2021

After rethinking the ER strategy, I love the idea of how small improvements can turn into big game-changers even more. Fill a wall with yellow Post-It notes. You’ll find ways to save money, make money, develop better ways of doing business and much more. First, a short recap of the concept. First, a short recap of the concept.

Strategy 143

Strategy Customer Service Training Groups Customer Service 143

Confirmit

AUGUST 21, 2018

It included the following: I particularly loved two things about this. The other day I found myself in the slightly annoying position of being unable to procrastinate any further. This meant writing a list. And working things out. And measuring things with a tape measure. And measuring things with a tape measure. Anyway, a list was written.

Feedback 200

Feedback Survey Measurement Customers 200

Experience Investigators by 360Connext

OCTOBER 29, 2019

Many CX teams spend months on a journey map only to have a beautiful poster on the wall that only tells part of the story. Now, I love a beautiful poster as much as the next gal, but I’m here to tell you that you can’t master journey mapping by slapping a poster on your wall… no matter how good it looks.

Customer Journeys 137

Customer Journeys Innovation Touchpoint Tools 137

Beyond Philosophy

APRIL 18, 2020

There is a lovely mirror leaning against the wall in my garage in England. My wife thinks we should sell it. I think we should give it away, to which my wife tut-tuts. She argues it is a beautiful mirror and believes it will fetch a handsome sum on the Internet. I disagree. The post Are You Overpricing Your Product & Services?

Consulting 68

Consulting Customers Customer Experience 68

ShepHyken

OCTOBER 16, 2018

From Like to Love. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace. Ask your employees what they love and what they don’t love. You listen to me.

Employee Engagement 97

Employee Engagement Culture Entertainment Policies 97

ijgolding

JULY 12, 2017

I absolutely love it when people share things with me that I have never come across before. The story this lovely chap shared was not only amusing – it highlighted a very significant issue that is afflicting most organisations around the world. Yesterday someone shared a story with me that I found highly amusing. Finger Pointing.

Customer Experience 164

Customer Experience Government Customer Experience Professionals Customer Centricity 164

Customer Bliss

JANUARY 3, 2017

We, as human beings, love to think that the beginning of a new year is a maximum time for change. Today is the first day of office work in 2017 for many people. While I know some of you worked on 1/2, it was technically a federal holiday.) You’ll arrive at your desk/office/cubicle/etc. rife with possibilities. It doesn’t matter.

Leadership 183

Leadership Culture Strategy Software 183

CX Accelerator

OCTOBER 28, 2020

Track 1 - “Fix you” by Coldplay Not great with song lyrics, I settled on Fix You by Coldplay. There’s a line in the bridge of the song that says: Tears streaming down your face. I promise you I will learn from all my mistakes. oh and the tears streaming down your face. And I will try to fix you. What a great point. Well done, ,, Schulbert Koleka.

Culture 182

Culture Customer Centricity Video Groups 182

ChurnZero

APRIL 8, 2022

But these testimonials from last year’s attendees will help you see why we make it: “I LOVED the content so much. Spend two days thinking outside the four walls of your organization and tap into the unique perspectives of your fellow peers. We love a celebrity keynote as much as the next person. That’s a bold statement.

Customer Success 98

Customer Success Conference Leadership Omni-Channel 98

Kustomer

JUNE 10, 2020

Be an advocate for the places you love. Not everyone knows about that amazing hole in the wall ramen place you love. This chaotic time definitely paints a bleak picture, but it also serves as an opportunity to get involved and help. But what exactly does that look like? Below are a few ways you can give some extra support.

Social Media 78

Social Media Advertising Customers 78

CX Accelerator

AUGUST 1, 2018

When combining the stress that comes with never-ending customer requests, pressure from all types of internal stakeholders, and the sometimes crippling weight of life outside of work, the result may be too much to bear. How can we create an environment that gives life instead of sucking it out of us?

Contact Center 182

Contact Center Resources Groups Culture 182

Gainsight

DECEMBER 15, 2023

Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. As a result, CS leaders must learn to speak the revenue love language in addition to their already-fluent customer love language. It’s the sound of the SaaS universe undergoing a massive change.

Tips 52

Tips Leadership Sales Training 52

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Kids love adults who know everything!). Learning Makes You Happier — Science Shows it. Have you ever experienced a “conference high?” Not, I’m not talking about what happens when you skip out on the afternoon session because you got a whiff of something “totally legal in this state.”

Training 197

Training Course How To Healthcare 197

SuiteCX

FEBRUARY 18, 2021

I love whiteboards. Like, in an inordinately needy way. If I am noodling on something, either alone or with my team, it’s always “Let’s go to the whiteboard” to sketch, to scribble, to brainstorm. When the pandemic hit and we were all forced to work from home, the pain was real. Zoom brainstorming is simply not a thing. An unlimited canvas!

Customer Journeys 147

Customer Journeys Conference Banking Fashion 147

Education Services Group

FEBRUARY 2, 2022

Money may not be able to buy you love, but we are living in a material world, and I’ve heard that very few people like scrubs. This cold wall of silence between our departments must end! This cold wall of silence between our departments must end! Speak their love language to build stronger ties. Delicious KPIs!

Metrics 52

Metrics Financial Customer Success Customer Retention 52

SurveySparrow

MARCH 10, 2021

At times, he didn’t get a response at all. The feeling set in that Daniel’s work didn’t matter. If he worked really hard or used his creativity, it didn’t matter. Nobody cared, and so he stopped caring as well. Of course, that’s only half the story. His mistake, though, was that he never expressed this appreciation to Daniel. Retain Top Talent.

Employee Engagement 52

Employee Engagement Survey Engagement Culture 52

Daniel Group

NOVEMBER 20, 2023

However, over the past few years, some clients “hit a wall” in their improvements. Since 2005, The Daniel Group has partnered with B2B clients to improve their customer experiences. We are pleased to see the progress our clients have made. They made many changes to their processes and systems, which resulted in improvement.

Culture 52

Culture B2B Industry Guidelines 52

Blake Morgan

MAY 24, 2022

Lifestyle and tech company Skullcandy’s sweet spot is young adventurers who love great music and extreme activities like skating and snowboarding. . Empowering employees to understand customers ensures feedback doesn’t hit a wall but is instead integrated into the company’s products. . Listen to Customers.

Customer Focused 59

Customer Focused Strategy Marketing Customer Centricity 59

SurveySparrow

APRIL 1, 2020

We all have been so busy living the ‘life,’ many of us have lost those real, genuine moments we have with our loved ones. Reconnect with yourself and your loved ones. Finding creative ways to not let the boredom of four walls get you is the newest trend and rightfully so! Helps you Build Genuine Relationships.

Trends 130

Trends Connections Innovation Social Media 130

West Monroe

JUNE 12, 2023

Created with Lunacy Q&A I'd love for you to talk a bit about how you see companies make the successful shift from project output (long-term planning) to product outcome (“just enough” planning). And once something's on the master plan, it's a promise that they've made internally, to their customers, or to Wall Street.

Leadership 52

Leadership Healthcare Innovation Case Study 52

Customers Rock!

APRIL 26, 2010

Are we putting up walls between the enterprise and its customers? Are we putting up walls between the enterprise and its customers? Or are we putting up walls dedicated to its customers? My hostess at Citrix walked me past their Voice of the Customer wall. (Note: This post is a reprise of an earlier Customers Rock!

Apparel 162

Apparel Social Media Customer Centricity Customers 162

Wired and Dangerous

FEBRUARY 6, 2017

His performances continue to electrify with acrobatic boogie-woogie piano playing and wall-to-wall non-stop passion. Go on Amazon , buy a copy, and if you love it, write a review! Jerry Lee Lewis (aka, The Killer) has been a wild country music singer performing for over sixty years! He is 81 years young…and still performing!

Customer Service 70

Customer Service Innovation Customer Retention Customers 70

CX Accelerator

AUGUST 1, 2018

When combining the stress that comes with never-ending customer requests, pressure from all types of internal stakeholders, and the sometimes crippling weight of life outside of work, the result may be too much to bear. How can we create an environment that gives life instead of sucking it out of us?

Contact Center 140

Contact Center Resources Groups Culture 140

Experience Investigators by 360Connext

NOVEMBER 19, 2014

“I love what you say about caring about your customer’s experience! And yet…what happens when we step inside the walls of an organization? I totally get what you’re talking about. I sure wish the rest of my company would, too!” Because in truth, we do get it. We get it when we’re customers.

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

Russel Lolacher

JANUARY 12, 2021

” “Break down those walls!” That’s when someone, leaning against the wall on the edges of the larger group said something kind of under his breath that I’ll never forget… “But I like my silo. I love how simple but important it is in framing how we approach others. “Tear down silos!”

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

Calabrio

JUNE 30, 2016

Considering how much we love customer analytics here at Calabrio, we weren’t surprised. Considering how much we love customer analytics here at Calabrio, we weren’t surprised. It’s time to break down departmental walls and start giving customers the experience and service they’re looking for.

Trends 100

Trends Industry Contact Center Analytics 100

Forrester's Customer Insights

APRIL 17, 2019

Wall Street loves a digital business. These technology-driven innovators, which put customer acquisition, retention, and experience at the center, have a different way of looking at the world. They are rewarded with growth and investment. And it’s not just digital natives.

Innovation 46

Innovation Technology Customer Experience Customers 46

Gainsight

FEBRUARY 25, 2022

While I loved cartoons and still remember the theme song to “The Golden Girls,” what I was addicted to at ten years old was CNBC. I loved hearing the anchors’ over-the-top voices and feeling the drama of the bulls and bears fighting it out. Thank goodness I got over that phase because watching CNBC as an adult isn’t always fun.

Marketing 52

Marketing Metrics Sales Customer Success 52