Customer Bliss

MAY 31, 2019

Combining the hostel community aspect with the accommodations of a luxury hotel, Selina breaks the barriers between the traditional hospitality experience and hostel. . Selina connectors are people who connect people, places, and communities around the world. Define Your Purpose and Value. Create Brand Identity and Values.

Hospitality 196

Hospitality Customer Experience Leadership Culture 196

GetFeedback

APRIL 29, 2019

The Ultimate Guide to Event Surveys. In fact, 90% of SMS messages are read in the first 3 minutes and 82% of people say they open every text message they receive. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

SurveySensum

APRIL 8, 2024

Indeed, the essence of digital success is to use the Internet to expand your audience and build a community around your brand — a community of loyal and engaged supporters who are invested in your success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

CloudCherry

APRIL 3, 2018

In fact, credit unions can benefit even more from building loyal communities because the whole ideology behind these institutions is a community of people helping each other out. So, how do you build a loyal community? For every decision you take, ask yourself ‘ how is this benefiting my community and my members?

Loyalty 170

Loyalty e-support Financial Banking 170

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Moreover, the lines between online and physical commerce are blurring.

Retail 78

Retail Engagement Strategy Customer Experience 78

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 92

Entertainment Guidelines Advertising Resources 92

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. Although it seemed within our community, few were given this luxury! The consensus within our community however was that more than just themes are needed to be successful in these conversations.

Leadership 116

Leadership Feedback Connections Communication 116

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Ultimate Guide to Customer Success Org Structures. Ultimate Guide to Customer Success Org Structures. Launching Customer Success. Here’s How to Find Out.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. Their primary goal is to increase brand awareness, engage with the audience, drive website traffic, and ultimately generate leads and sales.

Social Media 98

Social Media Management Analytics Strategy 98

Alida

MAY 11, 2016

In The Enterprise Guide to Customer Experience , Tyler Douglas, chief sales and marketing officer at Vision Critical, dissects the various pros and cons of measuring customer experience, including NPS and CSAT. “The problem with NPS is that, while it can tell you if customers are likely to recommend you, it can’t tell you why ,” writes Douglas.

NPS 177

NPS Customer Satisfaction Survey Net Promoter Score 177

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. Believe me, I’ve been there. Show foresight “Hello, can you hear me?” I’ve got ideas.

How To 208

How To Self Service Banking Customer Satisfaction 208

SurveySensum

JANUARY 22, 2024

These expectations serve as the compass guiding project managers through the complex maze of decision-making. During this dynamic process, project managers navigate complexities, ultimately steering the project toward outcomes that meet and potentially exceed stakeholder expectations. Together, they shape the project’s story.

Strategy 52

Strategy Management Groups Communication 52

Gainsight

MAY 3, 2023

How can we better support our customers and community? How can we better support our customers and community? Kevin Meeks, SVP, Customer Success, VMware Kevin Meeks is a leading voice in the Customer Success community. Plus, we have some exciting news that we can’t wait to share at the event.

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

CSM Magazine

FEBRUARY 6, 2024

This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves. They are critical in optimizing user experience, acting as visual cues that guide viewers’ choices and preferences.

Video 52

Video Customer Engagement Engagement Tips 52

Uniphore

JULY 21, 2021

Your organization should also think about ways to create an active community environment, as this can give you data for better SEO phrasing. Guided Experience While removing silos in your knowledge base is a great first step, it simply isn’t enough. See where your contact center makes its mark or could use a little improvement.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

ShepHyken

AUGUST 3, 2021

They discuss Ray’s book, Everybody Wants to Rule the World: Surviving and Thriving in a World of Digital Giants , a groundbreaking guide that reveals which companies will thrive and get crushed by the powerful forces now at work. Everybody Wants to Rule the World. Surviving and Thriving in a World of Digital Giants.

Loyalty 118

Loyalty Customer Centricity CRM Leadership 118

BlueOcean

OCTOBER 8, 2021

As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence. Not everyone gets to follow their passion at work, so I consider myself lucky. A Tale of Two Monopolies.

Customer Experience 177

Customer Experience Contact Center Culture Study 177

Alida

JULY 28, 2017

Online, customers can watch how-to videos and get beauty advice via its branded Beauty Talk community, but for those who go to a physical store, Sephora offers beauty classes that cover skincare and makeup topics, and get makeovers from expert artists. They want a better customer experience (CX) and are willing to pay for it.

Trends 140

Trends Net Promoter Score Retail Employee Engagement 140

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. They capture their joys, frustrations, and valuable insights.

Survey 119

Survey Analysis Feedback Effort Score 119

SurveySparrow

AUGUST 28, 2023

In this blog, we’ll understand its impact, and equip you with a step-by-step guide to crafting experiences that leave an indelible mark. It’s like having a personal guide show you around a foreign city. It’s like having a personal guide show you around a foreign city. Let’s start, shall we? Need help?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

BirdEye

MARCH 29, 2024

Here are a few tactics to help you get the most from your time on ActiveRain: Engage actively by commenting on others’ posts and sharing your insights, which can increase your visibility within the community. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Here’s the Atlas content you do not want to miss! Are you there ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

ijgolding

FEBRUARY 5, 2018

Apart from being a lovely chap, like many people in the global Customer Experience (CX) community, he is as passionate and enthused about developing knowledge and education around CX competencies as I am. However, I would never have got to the point of being on the brink of achieving my ambition without the support of many people.

Culture 264

Culture Measurement Customer Centricity Hotels 264

SurveySparrow

DECEMBER 8, 2023

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! It is a foundation for businesses to initiate meaningful interactions, ultimately converting this interest into a lasting customer relationship. Not all leads are created equal.

Social Media 52

Social Media eBook Survey Customer Centricity 52

ChurnZero

DECEMBER 9, 2020

With their consulting expertise they have a lot of advice to offer on how to improve metrics and accomplish your ultimate goal of reducing churn and increased retention. With their consulting expertise they have a lot of advice to offer on how to improve metrics and accomplish your ultimate goal of reducing churn and increased retention.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Gainsight

APRIL 10, 2023

Think AI, in-app guidance, customer communities, and other one-to-many customer engagement programs—they’re all leading the evolution of customer success into digital customer success. For instance, an online community of like-minded peers can help develop a sense of community and belonging, especially in the current remote work world.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. Many-to-many approach: Building a customer community where customers gain access to peer-to-peer (P2P) interactions and self-service initiatives.

Metrics 105

Metrics Customer Journeys Net Promoter Score Self Service 105

BirdEye

DECEMBER 12, 2022

Highlight your community 19. This can include articles, infographics, reports, guides, blog posts, or videos. Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. Table of contents 1.

Social Media 98

Social Media Strategy Marketing Case Study 98

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Knowledge Base With Zendesk’s Knowledge Base Management tool, businesses can establish a repository comprising articles, FAQs, and guides. Want to fast forward? Reduce response time and ticket resolution time.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Retently

MARCH 5, 2024

From crafting personalized responses to using feedback as a motivation for improvement, this guide will equip you with the tools to acknowledge your customers’ input and use it as a launchpad for growth. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

CX Accelerator

APRIL 11, 2018

When leaders under pressure become territorial and raise their draw bridges, it's the customer who ultimately pays the price. When leaders under pressure become territorial and raise their draw bridges, it's the customer who ultimately pays the price. The moment you stomp out one fire, the sparks start flying in five other directions.

Customer Experience 182

Customer Experience Effort Score Exercises Wireless 182

Second to None

JUNE 25, 2020

Here are 7 guiding values from ethos, which can hopefully inspire you to live with enhanced clarity. Our thoughts are the seeds which reap our actions, character, and ultimately our destiny. Our thoughts are the seeds which reap our actions, character, and ultimately our destiny. Authenticity. This rhythm is known as flow.

eBook 118

eBook Industry Company Customers 118

Gainsight

FEBRUARY 28, 2023

We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts. In the last several months, there has been an abrupt, 180-degree pivot in business mindset and everything has gotten flipped on its head. EBITDA is a focus instead of hyper-growth.

Effort Score 52

Effort Score Touchpoint Metrics Resources 52

TechSee

OCTOBER 9, 2018

Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. A day in the life of a Millennial. She tweets about her sleep quality and messages her roommate that her share of the rent has been paid with Venmo.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Practice

DECEMBER 19, 2021

A stack of well-integrated software is developed to guide customers to success. Managing their needs, dedicated CSMs, CRM platform, CS platform, Support tool, Billing platform, community, etc. . This saying applies to your Customer Success Technology stack more than anything else. You need to layout your journey first.

Customer Success 98

Customer Success How To CRM Software 98

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. Marketing and Care are converging, and the clarity between where community, social care, and social marketing begin and end is gone.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40