BirdEye

MAY 10, 2023

Growing your business is a top priority. You need to master the art of finding new clients and engaging existing customers for repeat business. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Plus, we’ll provide tips to ensure your strategies are successful.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales.

Trends 59

Trends Tips Tools Marketing 59

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. 3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. This is what will help customers choose you over your competition.

Ecommerce 82

Ecommerce Customer Service Call Center e-support 82

SurveySparrow

MARCH 29, 2023

In today’s age, eCommerce has become a pivotal part of our lives. With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. Well, a few buttons.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. Invest in Google ads 5.

Tips 59

Tips Strategy Marketing Social Media 59

ProProfs Chat

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

Joe Rawlinson

JUNE 27, 2018

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. Of course, you need to have a well-designed website, offer quality products, add various incentives, discounts, content, etc. When running an ecommerce store, chances are that you will have a few competitors. Work on SEO.

Ecommerce 68

Ecommerce Social Media CRM Tips 68

BirdEye

JULY 27, 2023

Today, when digital marketing has become the hallmark of your online reputation , such conventional ideas aren’t enough. You have to use more dynamic ways of marketing to reach more patients and make your medical practice popular. Want the same for you? Watch the Free Demo Now. Why is marketing for doctors important?

Strategy 52

Strategy Marketing Social Media Healthcare 52

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The pace at which healthcare providers are unveiling digital customer service options doesn’t just hurt customers–it’s bad for business.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. A boost in multi-channel service. Optimizing customer experience for mobile devices. Meeting customer expectations. Data-driven insights based on employee experience. Creating a purpose for your brand. Top customer experience trends in 2022.

Trends 59

Trends Customer Experience Contact Center Multi-Channel 59

ProProfs Chat

AUGUST 28, 2020

Customers are getting smarter. They know that their experience today won’t be the same as yesterday. That’s why customers have higher expectations from you. They want more personalization during their experience with your brand. Customers also expect flexibility and consistency when communicating with a brand.

Customer Expectations 105

Customer Expectations Meeting Self Service How To 105

ProProfs Chat

JANUARY 17, 2019

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. Hence, it is important to choose an eCommerce platform that is extremely easy to use.

Ecommerce 56

Ecommerce Customer Service Chatbots Self Service 56

ProProfs Chat

MAY 22, 2020

There is no magical pain relief spray to ease customer pain points. Every challenge needs your undivided attention. This figure is expected to double in the next 5 years, making life difficult for offline retailers. . This figure is expected to double in the next 5 years, making life difficult for offline retailers. .

Ecommerce 52

Ecommerce e-support How To Retail 52

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

Insurance 98

Insurance Social Media Transportation Consulting 98

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

ProProfs Chat

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? How familiar are they with your products or services? Image Source: Brand Master Academy.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Kustomer

NOVEMBER 7, 2023

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. One user even said: “ Quit limiting the way we can contact support.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . Why is Jotform so popular?

Survey 52

Survey Chatbots eBook Feedback 52

BirdEye

MAY 4, 2021

Technological advances have enabled quick and seamless experiences for consumers across different industries. eCommerce sites offer 1-click shopping and same-day delivery. It’s an age of quick and seamless experiences all around — with one exception: healthcare. We call this process Experience Marketing.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

SurveySensum

SEPTEMBER 19, 2022

It would be that of the customers. In a business equation, the weight is always in favor of the customers. The cliche statement that “The customer is always right.” …is Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. Reduce customer churn.

Voice of Customer 52

Voice of Customer Social Media Feedback Analysis 52

SurveySparrow

SEPTEMBER 6, 2021

Are you looking for the best Shopify apps to instantly increase your sales? There are tons of apps in the Shopify app store that you can use to grow your online store. Read on to check out our list of the best Shopify apps to improve your revenue in 2021. 15 Best Shopify Apps for Growing Your eCommerce Business.

Ecommerce 52

Ecommerce Chatbots Sales Apparel 52

SurveySensum

MARCH 31, 2022

“Companies that excel at the customer experience drive revenues 4% to 8% higher than those of their market. I recently bought a microwave from an eCommerce website. . Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’.

NPS 52

NPS Survey Effort Score Net Promoter Score 52

LiveChat

FEBRUARY 27, 2018

Anyone who has managed an e-commerce business knows how difficult it is to sell online and boost returns on investment. This is where e-commerce website tools come handy. The tasks could vary from the following: Regularly monitor your KPIs to detect any possible problems with your website.

Tools 53

Tools e-support Social Media Ecommerce 53

NetBase

JULY 24, 2019

Gathering competitive intelligence on your competition is essential to brand survival. But let’s quickly review some basics to keep in mind as you’re looking for the best tools for your goals and budget. Surprising challengers – You’ll be in trouble quickly if you assume your only – or biggest – competition looks exactly like you.

Social Media 78

Social Media Analysis Tools Effort Score 78

ProProfs Chat

APRIL 26, 2019

Just because you have managed to start up your online business smoothly, you might think that it’s going to be a success immediately. Various eCommerce businesses that have been successful for many years worked endlessly to get to the top. Several eCommerce brands have found their own method of attaining success.

Ecommerce 45

Ecommerce Software Customers Exceptional Customer Service 45

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . And keeping these expectations in mind, many business owners have integrated a live chat software on their website. Quick response.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

LiveChat

JANUARY 3, 2019

The end of the year is the time when you sum the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog. Shopify customer service – best practices to implement in your business.

Case Study 59

Case Study Chatbots Study Tips 59

Circular Edge

MAY 9, 2022

Learn everything you need to know about reverse logistics, including the types of logistics, the process involved, steps, benefits, challenges and how to use reverse logistics to create value for your business. Reverse logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers.

Strategy 52

Strategy Transportation Policies Ecommerce 52

delighted

NOVEMBER 19, 2019

It’s also fair to say that a mix of factors — the rise of ecommerce plus the increased operational costs of leasing land for a traditional brick-and-mortar store — have a lot to do with it. Even with the rise of ecommerce and shuttering of retail incumbents, the in-store experience can still be a gamechanger for your company.

Retail 40

Retail Feedback Survey Ecommerce 40

Clarabridge

OCTOBER 23, 2015

Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. You probably already noticed that the quality of customer service varies greatly by industry. Telecoms are in high demand of social customer service.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Magellan Solutions

MAY 10, 2020

As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. Having a live chat option on your website gives you a competitive advantage. Customers demand immediate assistance at all times. If you haven’t implemented live chat on your website, you are missing out on many opportunities. .

Chatbots 52

Chatbots e-support Competitive Advantage Call Center 52

ProProfs Chat

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Prompts them to share their awesome experience with your brand on public platforms.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. Based on the score itself, it might feel that the customer satisfaction is high and the company is poised to be a market leader. Email surveys.

NPS 87

NPS Survey Multi-Channel Chatbots 87

delighted

MARCH 4, 2020

Consumers experience your brand in many different ways, whether by using your product and interacting with customer support, or through word-of-mouth on channels outside of your control. So, how do you go about ensuring more positive customer interactions and fewer negative ones? The stakes are high.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Customer Journeys 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? Do you know why some customers tend to stay while others go? How do you decide which type of survey is right for your business and customers?

Survey 59

Survey Measurement Customer Experience Effort Score 59