Playvox

OCTOBER 18, 2022

In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. Offering remote work has a big impact on agent retention and recruiting: 41% of managers say a work-from-home option has reduced resignations, and 49% say they use it as a recruitment tool. Leanne Y.,

Contact Center 69

Contact Center Management Policies Study 69

Comm100

MAY 19, 2021

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. And while many hope that this will come to an end soon, it might be a while longer until everyone can be back at the office. So how can you train and onboard your customer service agents when they are working remotely?

Training 130

Training Tips Customer Service Knowledge Base 130

Playvox

AUGUST 30, 2022

Our 2022 research study of contact center agents and managers revealed a big conflict between these groups: Despite most agents’ appetite for remote work, almost half of contact centers plan to bring employees back to the office this year. If you want to keep your team, you need to explore ways to continue remote work.

Contact Center 84

Contact Center eBook Study Policies 84

Talkdesk

MAY 19, 2020

The possibility to work from home provides staff with greater flexibility and reduces levels of pressure and stress. Having grown more than 44% over the last five years, remote work has proved to be a huge enabler for business productivity. Think about why and how it can benefit your organization as a whole.

Employee Engagement 100

Employee Engagement Communication Strategy Measurement 100

ProProfs Chat

OCTOBER 30, 2020

How has the pandemic affected your work life? If your answer is (1) and (2), you have clearly adapted to the new normal- working from home. However, if your answer is (3) and (4), it is pretty evident that your overall productivity has taken a heavy hit. . I can save on travel and other expenses.

Survey 102

Survey Transportation How To Travel 102

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors.

Social Media 58

Social Media Advertising Marketing Strategy 58

Think Customers

MARCH 21, 2022

At-home work, once a necessity during the pandemic, has become a make-or-break characteristic for future career choices. 2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb. 2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb.

How To 52

How To Employee Engagement Meeting Strategy 52

TechSee

OCTOBER 9, 2018

On her way out, she checks with Alexa whether her shoes have been shipped by Amazon, grabs her ear buds, sets her smart home security system, and rides her electric scooter to her WeWork shared office space, stopping briefly at the local convenience store to pick up her morning coffee. A day in the life of a Millennial.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

Automotive 58

Automotive Hospitality Healthcare Retail 58

SurveySensum

MARCH 11, 2024

A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork. According to Gallup’s research in the USA, organizations with highly engaged workers had 21% higher profitability and 17% higher productivity than those with disengaged employees.

Tips 52

Tips Culture Feedback Survey 52

Kerry Bodine

JUNE 5, 2019

I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. You can still register to watch the replay.)

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

NetBase

SEPTEMBER 8, 2020

No one works in an office anymore – not in numbers that make sense to justify renting space, at least. And this realization has emerging trends around remote work on the rise, and has brands rethinking how to use abandoned office space – assuming they’ll use it at all! Work from home initiatives could save U.S.

Trends 67

Trends Brands Social Media Retail 67

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Whether your contact center is remote, hybrid, or moving back to the office full-time, getting agent performance right means unlocking the potential of every employee, every day.

Contact Center 77

Contact Center Training Gamification eBook 77

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. Table of contents Why do you need a marketing plan for your lawn care business? Table of contents Why do you need a marketing plan for your lawn care business?

Marketing 63

Marketing Social Media Advertising Chatbots 63

Kerry Bodine

JUNE 5, 2019

I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

West Monroe

NOVEMBER 14, 2022

They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models. They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models.

Healthcare 98

Healthcare Hospitality Consumers Case Study 98

GetFeedback

APRIL 8, 2019

Instead, try these deep audience research methods to uncover who your audience truly is and what they want. You already know that demographics, like age, gender, income, and education, help you understand who your audience is so you can speak their language. Because these people are already interacting with your brand.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

Magellan Solutions

AUGUST 21, 2021

Is a Work From Home Setup Effective in BPO Philippines? The truth is, working from home have a positive impact on employees. In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home.

Strategy 52

Strategy Call Center Customer Service Representative Conference 52

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. Simple, all call center PH makes their people happy. Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52

Kayako

FEBRUARY 28, 2018

There are so many different ways to onboard new employees with a training program. It can be hard to know which way to start, especially if it’s your first time. 3 Principles of a good customer support training program. Collaborate with your team. The same goes for your employees! Set up documentation.

Training 213

Training Culture Customer Service Training Customers 213

ProProfs Chat

MAY 6, 2020

As per Forbes , 80 to 90 percent of employees want to work from home, at least on a part-time basis. . As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . What makes managing a remote customer service team so daunting?

Tips 108

Tips Management Customer Service Video 108

SurveySparrow

JULY 17, 2020

Close your eyes and imagine this for a second, you wake up, get dressed, pour coffee in your favorite mug, and head over to your office desk right next to your bedroom. Work from home indeed offers loads of benefits, from flexibility to reduced work pressure. How to Set Up a Home Office?

How To 52

How To Wireless Video Study 52

BirdEye

MAY 1, 2023

If you’ve ever struggled with figuring out how to price your products, you’re not alone. Many business owners don’t know how to price their products or services. Getting your pricing strategy right helps your business grow and turn profitable. Pricing your offers too low can negatively impact your profitability.

Strategy 98

Strategy Telecommunications Analysis Consumers 98

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. The reliance on technology will be too much at this point to track employee productivity. Rethinking HR. HR Trend #2.

Trends 92

Trends Leadership Analytics Employee Experience 92

CSM Magazine

SEPTEMBER 11, 2021

A lot of time and money is spent on office furniture, but it’s also important to spend some time rearranging your office so that you feel comfortable in the space. The first thing to consider when rearranging your office is the layout. Are all of your furniture pieces functional? Consider the Layout.

Tips 52

Tips How To Knowledge Base Examples 52

delighted

AUGUST 26, 2022

Actions can be taken to help keep your talent around for longer. Below, we take a closer look at what employee retention is, why it matters, and 10 strategies for boosting employee retention at your organization. Employee retention is the ability to keep employees at your organization. The good news? What is employee retention?

Strategy 88

Strategy Net Promoter Score Culture Measurement 88

BirdEye

JUNE 21, 2023

In today’s cutthroat business world, staying informed about your competition is more crucial than ever. This powerful tool lets you dissect your competitors’ strategies, strengths, and weaknesses, enabling you to make data-driven decisions that propel your business forward. Being excellent is still paramount.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

SurveySparrow

SEPTEMBER 1, 2021

Managing a work-from-home team can be stressful. Working on projects together is challenging enough even in an office setting. That’s why we decided to write this article so you can proactively avoid making remote team management mistakes and build a high-performing work-from-home team. Lack of Communication.

Management 52

Management Conference Communication Exercises 52

CSM Magazine

JULY 26, 2022

Top 7 Ways to Improve Video Conferencing. Top 7 Ways to Improve Video Conferencing. If you have access to the Internet, whether you’re in the office, on the beach, hiking in the mountains or on a plane, you can easily participate in video meetings. But how do you make the time? Make video calls!

Video 59

Video Meeting Conference Tips 59

NobelBiz

MARCH 19, 2024

These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time. Choosing the Right Dashboard for Your Organization Selecting the appropriate dashboard type depends on your company objectives, operational priorities, and desired outcomes.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Enalyzer

APRIL 16, 2020

By collecting feedback, you can communicate with your employees, ease their concerns and uncertainty, and stay connected with the state of engagement and well-being amongst them. Reading time: 3 min. We, like others, are making sure that we stay connected while physically distancing. Barriers and challenges.

Survey 71

Survey Connections Government Communication 71

BirdEye

DECEMBER 12, 2023

This frustrating cycle can be a significant obstacle to efficient communication and productivity. The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective.

Examples 58

Examples Automotive Communication Sales 58

Magellan Solutions

AUGUST 13, 2021

There are several ways on how BPO Philippines improve the quality of their service of their business partners. As a result, it makes them more sensitive to human emotions. As an example, telemarketers need to talk with their potential customers in order to sell your products. .

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

CSM Magazine

AUGUST 6, 2021

Whether you’ve loved working from home or you’re dying to get back to the office, going back to a traditional workspace is going to need some adjustments. Even if you feel more productive and sociable in the office, a traditional workplace is going to cause challenges at times. Stay active. Stay active. Set boundaries.

Social Media 52

Social Media Course Exercises Examples 52

ProProfs Chat

APRIL 30, 2020

But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson , Founder- Virgin Group. In case you are wondering what is a pandemic plan or how to prepare for a pandemic, we have assembled the right answers and ways you can still be hopeful during this gloomy atmosphere.

How To 98

How To Entertainment Software Communication 98