CSM Magazine

APRIL 11, 2024

Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Identify Deal Breakers: Know what terms are non-negotiable for you.

Strategy 52

Strategy Social Media Video Transportation 52

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Digital transformation has emerged as a critical factor in the evolution of business models, with customer experience at the forefront. It is no longer a competitive advantage but a necessity.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

West Monroe

JANUARY 16, 2024

Elongated processes and increased scrutiny Economic uncertainty and increased buyer scrutiny has elongated the diligence process, bringing exit readiness in favor of companies that are most prepared entering the sell-side process. With buyers increasingly seeking exclusivity sooner, this early engagement becomes a crucial factor for success.

Strategy 52

Strategy Roadmap Resources Report 52

BlueOcean

OCTOBER 22, 2020

For most of us, the success measure for the big 2020 pivot was simply staying operational. Getting training online was a success in itself. And that begins with the three key pillars to successful remote agent training: preparation, expectations, and engagement. Let’s talk preparation – the critical first step.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

West Monroe

APRIL 17, 2024

Nearly three-quarters of manufacturers surveyed cited workforce as a key area for investment this year and one of the three leading factors that will contribute to expansion. West Monroe found that a strong culture that emphasizes collaboration, learning, talent retention, and managed risk-taking is key to successful transformation.

Leadership 59

Leadership Culture Competitive Advantage Study 59

CX University

NOVEMBER 7, 2023

To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. The convenience of these independent, self-study courses is a winning factor for busy professionals.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

CSM Magazine

OCTOBER 3, 2023

Organizations must be prepared to navigate through times, whether it’s a downturn, a public relations scandal, or a global pandemic like COVID-19. This article will explore the factors in building and enhancing team engagement during periods. When employees feel prepared and confident, their engagement levels naturally increase.

Engagement 59

Engagement Resources Training Communication 59

COPC

JANUARY 15, 2024

In the first installment of this series, “Call Center Attrition: Avoid the Dilemma of First-day Ghosting,” we provided an actionable overview of creating an accurate job description and implementing a successful preboarding program to prevent attrition before day one.  

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

NobelBiz

NOVEMBER 24, 2020

Many factors come into play in the success or failure of an outbound call, starting with good planning and preparation. Your telemarketing strategy must be thought out well in advance, re-evaluated, and modified over time. To do so, you will need to rely on Key Performance Indicators or KPIs.

Strategy 93

Strategy Leadership 93

One Millimeter Mindset

SEPTEMBER 24, 2018

Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. From customer success. For your customer’s success, primarily? If not today, tomorrow?

Strategy 213

Strategy B2C Customer Retention B2B 213

Integrity Solutions

MARCH 18, 2021

Effective sales recruiting strategies start with a well-defined Sales Success Profile based on objective performance criteria. The reason: Most organizations have not clearly articulated what characteristics are most predictive of success. How to Recruit Top Sales Talent. Most companies know this. This problem cannot be overstated.

Sales 130

Sales Strategy Effort Score Tips 130

Team Support

DECEMBER 8, 2023

Is your company prepared to deliver exceptional post-sale customer support? Is your company prepared to deliver exceptional post-sale customer support? Choosing the right software is critical to your company's success in this area. Consider the size of your business and your support team.

Software 105

Software Omni-Channel Social Media Analytics 105

Joe Rawlinson

MAY 15, 2023

There are many factors to consider and important decisions to make when embarking on this journey. In this article, we will provide essential tips to help set the stage for a successful endeavor. Develop a Strong Business Plan A solid business plan is crucial for the success of your venture.

Tips 78

Tips Financial Social Media Roadmap 78

COPC

MAY 23, 2023

Enabling Team Leader Success COPC Inc.’s Empowering team leaders with effective communication and active listening techniques is crucial to steering their teams toward success. The boot camp teaches critical skills like leading by example and setting expectations for what it means to be a successful supervisor.

Contact Center 88

Contact Center Engagement Employee Engagement Leadership 88

Integrity Solutions

SEPTEMBER 8, 2020

Let’s take a look at three common traps that can sabotage a salesperson’s virtual selling success and how you can help them avoid them. Years of research and observation have taught us one truth about sales success: Performance tends to be consistent with a person’s inner beliefs. The Shift To Virtual Selling.

Sales 99

Sales Video Meeting Interaction 99

Feedbackly

SEPTEMBER 26, 2023

As customer journeys have only evolved to be more complex with an increasing number of channels and touchpoints, the complexity of customer behavior can stem from a multitude of factors. But, the attributes of CX continue to evolve with the dynamics and growing unpredictability of the business landscape.

Management 98

Management ROI Touchpoint Comparison 98

ChurnZero

SEPTEMBER 16, 2022

Today, the greatest opportunity for efficient growth lies with Customer Success (CS) teams—the purveyors of customer loyalty. Find out how Customer Success builds financial fortitude and resilience in the latest Punk CX podcast, featuring ChurnZero CEO You Mon Tsang. Prepare for a mobile workforce—and employee turnover.

Customer Success 98

Customer Success Customer Retention Financial Customer Centricity 98

ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Here are a few factors to consider: 1. However, a long-term enterprise business partnership hinges on the success of the overarching account management process.

Company 52

Company Management Case Study Customer Journeys 52

Retently

MARCH 20, 2024

In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. This article breaks down the workings of CATI, showing you why it might be the solution you’re seeking.

Survey 78

Survey Data Analysis Software 78

Gainsight

OCTOBER 13, 2022

But the companies that are prepared to weather any market conditions are the ones poised to become unstoppable. To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” .

Customer Success 52

Customer Success Chief Customer Officer Effort Score eBook 52

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. AI can also analyze patterns in customer queries to help predict and prepare for future points of friction.

Customer Service 52

Customer Service Self Service Exceptional Customer Service Roadmap 52

Integrity Solutions

MARCH 11, 2021

Remote Selling Success Starts Before The Call Even Begins. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. By Bruce Wedderburn. Virtual Sales and the Distracted Customer.

Engagement 137

Engagement Sales Video Meeting 137

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Integrity Solutions

DECEMBER 4, 2020

From mindset and preparation to strategies and techniques, there are some specific things your team needs to focus on to be able to adapt and execute effectively in this virtual selling environment. As customers get more comfortable with buying virtually, their expectations are going to continue to go up. Others have struggled.

Sales 87

Sales Training Meeting Survey 87

SmartMessage Blog

MAY 16, 2023

Successful examples can be requested in this regard. For the success of the campaigns, segmentation with ChatGPT will be among the important resources of the near future. It can be used in the preparation of sequential e-mail contents in automation setups. It has become a popular resource for companies and end users.

Omni-Channel 52

Omni-Channel e-support Marketing How To 52

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. The Customer Success Factors You Need to Know. Customer Success Software. Onboarding.

Customer Success 92

Customer Success Strategy Customer Centricity Effort Score 92

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. The comfort zones of their tried-and-true practices are gone. Drop-in visits? Not likely. Hands-on product demos? 1 – Mindset Matters.

Healthcare 94

Healthcare Sales Meeting Hospitality 94

Magellan Solutions

JUNE 23, 2023

Outsourcing artificial intelligence is essential for ongoing success. Innovation continues to be a critical factor in the evolving business landscape. It helps companies achieve long-term success and growth. It helps companies improve their operations. You entrust specific tasks to outsourcing vendors.

Competitive Advantage 98

Competitive Advantage Analytics Innovation System 98

SmartMessage Blog

MARCH 24, 2023

Successful examples can be requested in this regard. For the success of the campaigns, segmentation with ChatGPT will be among the important resources of the near future. It can be used in the preparation of sequential e-mail contents in automation setups. It has become a popular resource for companies and end users.

Omni-Channel 52

Omni-Channel Marketing e-support How To 52

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). The answer: Digital Customer Education (CE). So who’s in charge?

Customer Success 52

Customer Success Management Effort Score Training 52

CSM Magazine

JULY 19, 2023

In conclusion, we will discuss how a quality support service affects the overall success of an online casino and customer satisfaction. Understanding what questions usually come up will help players be better prepared and quickly resolve any issues that arise. This is where technical support comes to the rescue.

Customer Satisfaction 52

Customer Satisfaction Loyalty Guidelines Financial 52

Pretium Solutions

MAY 3, 2023

Business plans are the foundation of a successful business Creating a solid business plan is an essential step for any entrepreneur who wants to succeed with their new business. A clear understanding of who you’re trying to reach is crucial for success. The result is a business model that is not sustainable.

Analysis 52

Analysis Financial Roadmap Consulting 52

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. The challenge arises if you find it difficult to provide technical support while managing core operations. However, research shows 59% of companies outsource to lower operational costs. So, What Is Technical Support Outsourcing? Should You Outsource Tech Support?

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

COPC

MARCH 11, 2024

Early attrition poses a significant and costly challenge for contact centers. To address this issue, COPC Inc. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. See here for more information on how to do this.

Call Center 98

Call Center Gamification Contact Center Training 98

ChurnZero

FEBRUARY 23, 2023

The management aspect refers to the way you organize, understand and administer marketing, sales and customer success as a customer progresses through the lifecycle. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

ChurnZero

FEBRUARY 23, 2023

The management aspect refers to the way you organize, understand and administer marketing, sales and customer success as a customer progresses through the lifecycle. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

Pretium Solutions

JUNE 8, 2023

In a challenging environment for business, it’s natural to assign blame to various factors such as economic conditions, government policies, and restrictions. However, in spite of these challenges, there are businesses that have not only survived but thrived. Are you ready to improve the performance of your business? Disappointed?

Financial 52

Financial Government Policies Resources 52