BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

Magellan Solutions

JUNE 10, 2021

Mobile outsourcing solutions has been a go-to strategy for SMEs that want to gain more popularity with modern consumers. Many businesses depend on mobile outsourcing solutions for their consumers. In this article, we will discuss the advantages of outsourcing your mobile app development to a trusted BPO company.

Call Center 52

Call Center Training Consumers Company 52

BlueOcean

SEPTEMBER 18, 2023

The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. Fill out the form below to download your copy.

eBook 177

eBook Customer Care Contact Center Technology 177

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 177

Sales Customer Service Sports Contact Center 177

BlueOcean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Magellan Solutions

JUNE 15, 2021

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. However, how can you fully maximize the affordability of outsourcing? Better Retention in Customer Service Solutions.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. What is Outsourcing?

Tips 105

Tips Culture e-support Communication 105

Magellan Solutions

APRIL 26, 2024

Look no further and outsource accounts payable. It could be your business’s game-changing solution. The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. Learn how this solution can transform your financial operations.

Financial 52

Financial Multi-Channel Culture Analytics 52

Magellan Solutions

APRIL 25, 2024

You may have heard about technical support outsourcing as an option since hiring an in-house support team to handle technical support is associated with significant financial investment that may burden small and medium enterprises (SMEs). However, research shows 59% of companies outsource to lower operational costs. Cost Savings.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Magellan Solutions

MAY 17, 2021

How Magellan Solutions do call center philippines outsourcing. Whether you’re a small business owner or an outsourced telemarketer for another company, these are some of the best and most effective outbound sales tips we have found helpful: Be confident. Our call center outsourcing services are also cost-effective.

Call Center 40

Call Center Social Media Tips Consumers 40

Magellan Solutions

APRIL 15, 2024

Most organizations worldwide are moving towards IT outsourcing in the digital era , viewing it as a strategic leaver towards increasing operational efficiency, optimizing costs, and gaining access to specialized skills.

Company 52

Company Culture Healthcare Contact Center 52

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Keep reading as we’ll show you why healthcare call center outsourcing in the Philippines is worth it. This improves customer satisfaction.

Call Center 98

Call Center Healthcare Company Hospitality 98

Magellan Solutions

APRIL 24, 2024

Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue. Furthermore, outsourcing eCommerce data entry can significantly improve the speed and efficiency of your operations.

Ecommerce 52

Ecommerce Sales Data Resources 52

Magellan Solutions

OCTOBER 24, 2017

The Washington-based B2B market research and reviews firm Clutch recognized Magellan Solutions as one of the top back office and business process outsourcing (BPO) firms for virtual assistants (VA) and legal outsourcing. for its capacity to deliver, Magellan Solutions ranked third for legal outsourcing and sixth for VA.

Case Study 51

Case Study Call Center B2B Study 51

Retently

NOVEMBER 27, 2023

Outsourcing has become increasingly popular these days, as more companies worldwide are exploring different destinations for outsourcing their business activities, and it’s no wonder why. The many advantages of outsourcing make it an attractive strategy in today’s global economy, turning it into a common practice.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

BlueOcean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. But what mix of live agents versus AI is best for your business? It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Project Management Who will you be interfacing with once you’ve partnered up with an outsourcer?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Magellan Solutions

APRIL 16, 2024

But here’s the catch—outsourcing company websites to experts might just be the secret sauce you’ve been missing. Outsource your website design to experts so you can focus on your strengths. Let’s dive into the world of outsourcing company websites and unlock the full potential of your online presence!

Company 52

Company Guidelines Tips Call Center 52

Magellan Solutions

JULY 13, 2023

AI-powered outsourcing solutions have become crucial for driving growth and shaping traditional outsourcing processes. Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. Companies can step up their game by adopting AI in outsourcing.

Chatbots 97

Chatbots Competitive Advantage Analysis Customer Satisfaction 97

Magellan Solutions

APRIL 9, 2024

Outsourcing photo editing allows photographers, marketers, and content creators to elevate their visual assets professionally. The stats speak volumes: Those who outsource photo editing see a remarkable 40% boost in profits over those who edit in-house. Capturing visuals is the new currency, but quality editing is the game-changer.

Guidelines 52

Guidelines Communication Social Media Feedback 52

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. Outsourcing skips these costs—you just pay for what you use. No problem!

Software 52

Software System Resources Communication 52

Magellan Solutions

JUNE 21, 2023

Don’t underrate the Importance of AI-driven outsourcing because this technology is now useful in driving business success. This article will give valuable insights into AI-driven outsourcing and how this service can revolutionize your business processes. When selecting outsourcing partners , it’s vital to consider several factors.

Innovation 98

Innovation Culture Analytics Technology 98

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. Explore the top ten outsourcing trends for 2023 with us.

Trends 94

Trends Healthcare Innovation Analytics 94

Magellan Solutions

APRIL 11, 2024

These agents can offer personalized guidance and solutions tailored to each merchant’s needs, ensuring a smooth and efficient e-commerce experience. And let’s be real: outsourcing support is often more cost-effective than maintaining an in-house team, especially for smaller businesses.

e-support 95

e-support Net Promoter Score Training Policies 95

Magellan Solutions

JULY 24, 2023

How businesses operate has been transformed by combining remote work and outsourcing. It has led to the emergence of remote work outsourcing strategies. Businesses have been adopting outsourcing to save costs and access specialized expertise. Outsourcing involves delegating specific tasks or processes to external partners.

Strategy 96

Strategy Communication Trends Measurement 96

Magellan Solutions

JUNE 23, 2023

Outsourcing artificial intelligence is essential for ongoing success. You entrust specific tasks to outsourcing vendors. Traditional outsourcing methods are undergoing a radical transformation because of AI. Outsourcing AI has helped companies by allowing these technologies to automate tasks.

Competitive Advantage 98

Competitive Advantage Analytics Innovation System 98

Magellan Solutions

APRIL 24, 2023

Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance. By outsourcing insurance compliance services , insurance companies can ensure business compliance. By outsourcing, businesses can focus on their key projects and achieve business compliance.

Insurance 97

Insurance Meeting Company Policies 97

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. By outsourcing administrative functions, insurance companies can focus on the core tasks.

Insurance 98

Insurance Company Policies Call Center 98

Magellan Solutions

JUNE 19, 2023

AI is upon us and is now disrupting many industries, including outsourcing. Artificial intelligence is changing healthcare outsourcing by enhancing patient care processes, results, diagnostics, analytics, and resource allocation. Outsourcing enables companies to focus on the crucial aspects of their business.

Chatbots 105

Chatbots Healthcare Call Center Resources 105

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. Outsourcing IT operations boosts growth and cuts organizational costs by emphasizing the strategic benefits. This article explores the advantages of IT outsourcing in various dimensions.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Today, we will explore the significance of effective management for outsourced teams. What is an Outsourced Team?

Tips 92

Tips Management How To Culture 92

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. We aim to tell the story of Magellan Solutions’ journey in a captivating and informative way. Explore with us the fascinating history, current developments, and prospects of Magellan Solutions.

Call Center 98

Call Center Leadership Culture Customer Centricity 98

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Keep reading as we’ll show you why healthcare call center outsourcing in the Philippines is worth it.

Call Center 52

Call Center Healthcare Company Hospitality 52

Magellan Solutions

JANUARY 31, 2024

Magellan Solutions redefines admin support by highlighting its essential role in boosting your business. Discover the transformative impact of streamlined administrative processes with Magellan Solutions. Refocus on your core business functions with Magellan Solutions’ administration outsourcing.

Roadmap 52

Roadmap Resources Innovation Strategy 52

Magellan Solutions

JANUARY 29, 2024

However, there is a strategic solution to these problems—outsourcing accounts payable. Now that we’ve acknowledged the common challenges in managing supplier invoices and vendor payments, let’s explore how outsourcing accounts payable can be the game-changing solution your business needs.

Financial 52

Financial Return on Investment Fashion Metrics 52