InMoment XI

JUNE 7, 2022

That’s where InMoment’s game-changing customer social listening solution comes into play. InMoment’s solution not only allows brands to access that data, but also to integrate that with other data sources, providing scalability and the deep, data-driven understanding that teams need to achieve their goals. And to top it all off?

Company 492

Company Social Media Return on Investment Travel 492

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. Developing a robust crisis management plan that includes timely communication, genuine apologies, and proactive solutions is essential for mitigating the potential damage to your brand. Instead, approach criticism with a calm and constructive mindset.

Brands 378

Brands Management Multi-Channel Social Media 378

Comm100

APRIL 10, 2024

The benefits of AI in customer service also range beyond predicting the needs of the customer, with algorithms able to process data to provide valuable insights. Using these insights, businesses can make the necessary changes to improve their service offering. But how is this accomplished, exactly?

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

BirdEye

SEPTEMBER 14, 2023

Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI is showing up in a host of software solutions and applications. Or it can assemble marketing data and reporting. You’ll be privy to valuable insights like call resolution stats or customer sentiment.

Tools 111

Tools Strategy Chatbots Analysis 111

TechSee

FEBRUARY 6, 2024

Better insights: AI-powered analytics can provide businesses with insights into customer behavior and service performance that would be difficult or impossible to gather manually, helping them make informed decisions and stay ahead of the competition. This enables scalable, smarter service while improving efficiency and reducing costs.

Customer Satisfaction 109

Customer Satisfaction Tips Leadership Wait Times 109

2020 Research

APRIL 8, 2024

April 9, 2024, Iselin, NJ: Sago, a trusted leader in market research, announces the formal launch of Sago Health, advancing its 58-year legacy of expertise in the healthcare field. In response to these challenges, Sago Health has elevated its team of experts to provide specialized guidance and insights surrounding healthcare research.

Healthcare 104

Healthcare Innovation Study Technology 104

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Sports 59

Sports CRM Conference Groups 59

Ascribe

MARCH 12, 2024

Welcome to the debut episode of the Ascribe podcast, where industry leaders Gustav Jaeckel, Ascribe’s Managing Director, EMEA, and Chrissy Stevens, Ascribe Vice President, Services, share experiences and insights on the market research and customer insights industries.

Exceptional Customer Service 52

Exceptional Customer Service Innovation Industry Software 52

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible. But don’t worry.

Customer Journeys 127

Customer Journeys Net Promoter Score Touchpoint Customer Satisfaction 127

ECXO

JUNE 13, 2023

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Real-time marketing: What companies want Business leaders said they want to be able to use real-time analytics to enhance their customers’ experiences. Implement a real-time decisioning solution.

Marketing 133

Marketing Analytics Government Survey 133

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Key Performance Indicators (KPIs) provide valuable insights. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Magellan Solutions

APRIL 15, 2024

This article elaborated on this trend with some authoritative insights from industry experts, including pivotal inputs from Magellan Solutions, which leads the Filipino IT outsourcing landscape. High expertise at Magellan Solutions is depicted by adaptive solutions that cut across the varied needs of clients.

Company 52

Company Culture Healthcare Contact Center 52

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. It was an insightful event filled with warm interactions and genuine connections. It’s one of the age-old healthcare questions and market research pain points.

Healthcare 52

Healthcare Industry Trends Innovation 52

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

How To 88

How To Customer Journeys Analysis Tools 88

2020 Research

JANUARY 17, 2024

Depending on the nature of your project, consider leveraging specialized recruitment solutions that can enhance participant selection and expand the reach of your research. Market Research Recruitment Best Practices and Tips Participant recruitment plays a crucial role in obtaining accurate and insightful data in market research.

Marketing 59

Marketing B2C Study Healthcare 59

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Both are fair questions.

How To 78

How To Exercises Video Customers 78

MiaRec

JUNE 19, 2023

As you consider Voice Analytics solutions for your contact center, you want to ensure you use it to its fullest potential. Voice Analytic solutions can analyze your calls for valuable customer insights that can improve agent performances, drive sales and marketing initiatives, and improve customer experiences.

Contact Center 87

Contact Center Customer Insights Analytics Sales 87

Retently

MARCH 5, 2024

Offer solutions to address the customer’s issues. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. Constructive feedback should be met with appreciation for the details and clearly indicate how you plan to use the insights provided.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Data 98

Data Customer Experience Omni-Channel Banking 98

Magellan Solutions

AUGUST 10, 2023

When it comes to building a strong social media presence, it’s essential to have a solid digital marketing strategy. Most marketers now use AI tools in social media to connect with their target audiences effectively. Also, check out how it can help businesses manage their social channels to thrive in digital marketing.

Social Media 98

Social Media Tools Chatbots Advertising 98

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

NobelBiz

MARCH 12, 2024

Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels. Data Integration & Insights : Leverages data to enhance decision-making and optimize customer experiences. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Brandwatch CX

OCTOBER 31, 2023

By understanding what motivates them to make a purchase, brands can build their business around providing solutions to those needs. How do you provide solutions to their pain points? Solution based answers should come out of this process. Brands can establish different groups of customers and the needs of those customers.

Analysis 97

Analysis How To Groups B2B 97

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Key Technological Tools and Solutions What are these magical tools? Read the case study or watch the video !

Call Center 106

Call Center Management Contact Center Wait Times 106

2020 Research

APRIL 17, 2023

Typically, this involves sending out a survey with the same set of questions to the same demographic of respondents at regular intervals. By monitoring your brand, you gain valuable insights into changes in consumer sentiment or behavior, enabling you to adapt your business accordingly and stay competitive in the marketplace.

Brands 89

Brands Comparison Consulting ROI 89

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

DemandJump

NOVEMBER 30, 2022

As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions. According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52

B2B 98

B2B Examples Software Marketing 98

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Touchpoint 102

Touchpoint Connections Interaction Data 102

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

Zonka Feedback

AUGUST 9, 2022

Whether your goal is to create and execute comprehensive marketing strategies or require real-time insights into analytics, digital marketing tools can be quite transformative for your business. There’s no denying the fact that free marketing tools make a lot more sense than paid ones.

Tools 96

Tools Marketing Social Media Analysis 96