CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales. As part of a panel at the event, Neil will discuss the benefits of eliminating background noise from call centres and how voice isolation tools like IRIS Clarity can help.

Sales 52

Sales Technology Leadership Industry 52

Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. Take some time off from back-to-back Zoom meetings and join us live on the rooftop of Tobacco Dock to make meaningful connections with peers in Customer Success (CS), Product, and Community. Community-Led Growth.

Strategy 52

Strategy Customer Success Software Roadmap 52

Gainsight

NOVEMBER 23, 2022

If that isn’t a testament to the great Community at Pulse Europe, I don’t know what is. Nearly every conversation with CS and community practitioners started with: “how can I make Community a core part of our digital-led CS strategy?” Customers felt a community hub is the solution in tough times.

Self Service 52

Self Service Conference Course B2C 52

Oracle

FEBRUARY 19, 2021

Have you taken time to better educate yourself on the topics that impact that community or individuals?’ ” – Latasha Gillespie, Head Global Diversity, Equity, and Inclusion, Amazon Studios in a panel for CES 2021. ” – Johnny Hill, Vice President of Software Development, Oracle for Oracle.com.

Innovation 91

Innovation Technology Culture Industry 91

BirdEye

NOVEMBER 16, 2023

Host industry-specific panel discussions 26. Develop real estate software solutions 27. With the reviews that you generate from satisfied customers, you can use it to: Convert reviews into social posts Showcase on your website Improve ad performance Highlight them on Google’s Knowledge Panel 3.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies.

Self Service 52

Self Service How To Effort Score B2C 52

ChurnZero

DECEMBER 16, 2020

Northern Virginia Technology Council (NVTC), the membership and trade association for the Norther Virginia technology community, today announced the 2020 NVTC Tech 100, a list of groundbreaking companies, leaders and innovators within the Greater Washington region’s technology community. . Canopy Software, Inc.

Government 98

Government Consulting Innovation Groups 98

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) are special-purpose panels that consist of a business's customers and are formed for the purpose of gathering their input and opinions. Some CABs meet regularly to hold in-person meetings, but modern survey and customer experience software has made it possible to manage large CABs fully remotely.

Roadmap 118

Roadmap Feedback B2B Survey 118

Connective DX

JANUARY 31, 2020

The Sitecore MVP Award is given to distinguished individuals within the Sitecore community. Madhu has served as a Senior Software Engineer at Connective DX since 2018. Sitecore selects MVPs with an objective evaluation process that weighs their understanding of the Sitecore platform and commitment to the community.

Connections 80

Connections Conference Healthcare Groups 80

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? This article aims to change that. Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Education Services Group

NOVEMBER 23, 2021

That’s because leaders in the Customer Success community are always willing to share how they’re tackling today’s major industry challenges. Software vendors want in. The journey through community. Adrian helped unlock the value of customer communities by taking us through the customer journey: Land, Onboard, Adopt, and Renewal.

Customer Success 52

Customer Success Trends Conference Customer Journeys 52

Bold360

AUGUST 5, 2020

At CXNext 2020 , LogMeIn’s Erica Mayshar (Manager of Solutions Consulting) hosted a 4-member panel of tech leaders to discuss the challenges women face and the many strengths they bring to the tech industry. Jenn Lee , Director, Software Development at Audible, noted that as a single mother “the struggle [to juggle] is real.”.

Innovation 52

Innovation Leadership Sports Consulting 52

Wired and Dangerous

MAY 8, 2021

The agreement should contain clear language on how virus protection software is utilized and what happens if there is a virus. Ensure the SaaS vendor agrees to utilize proper virus-protection software and solutions. This really confirms the federal government’s commitments regarding community and social housing.

Government 91

Government Banking Financial Policies 91

Gainsight

JUNE 2, 2022

We are about Community. A CEO Panel With Yamini Rangan and Yancey Spruill. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. When you invest in a community, you build a stickiness that can pay long-term dividends.”

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

ChurnZero

JUNE 10, 2021

You Mon was selected by a panel of independent judges. Award winners will be announced during a special virtual celebration on August 3rd and will become lifetime members of an esteemed community of Entrepreneur Of The Year alumni from around the world. EY member firms do not practice law where prohibited by local laws.

Innovation 98

Innovation Touchpoint Software Leadership 98

Thematic

OCTOBER 13, 2019

I was honored to speak on a panel titled “So you want to be a CEO?” Our panel turned into multiple 1-on-1 mentoring sessions for women considering becoming CEOs. Our panel turned into multiple 1-on-1 mentoring sessions for women considering becoming CEOs. connect) Access a vast support network and community.

Conference 87

Conference Competitive Advantage Meeting Software 87

SurveySensum

APRIL 1, 2024

Implementing a client portal software for accountants within a startup also ensures transparency, enabling secure and open communication channels between the firm and its clients. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility. Promoting fair trade and ethical sourcing.

Brands 52

Brands Case Study Social Media Feedback 52

Gainsight

MARCH 15, 2023

For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more. Be Sympathetic and Proactive With Engagement JH : This is the fourth economic downturn I’ve experienced in software. That’s certainly the way things are moving.

Strategy 52

Strategy Self Service Trends Case Study 52

Thematic

MARCH 29, 2020

You could be soliciting feedback from your existing customers or target people via a panel. Panels give you access to people who fit your pre-defined characteristics. If you are in a highly competitive space, companies like ROIRocket provide double-blind NPS surveys via panels to get deeper insights. Communities and forums.

Feedback 111

Feedback How To Analysis e-support 111

Amity

JUNE 26, 2014

After the regular community announcements (see the end of the blog post) and panel introductions the discussion was well underway. Peter Armaly – Director of Customer Success at BMC Software, enterprise business service management software (on-premise and in the cloud). Dana heads a team of 7 CSMs.

Software 48

Software Customer Success Customer Journeys Culture 48

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. A few days later, Amazon and Microsoft followed suit, vowing to reexamine the use of their facial recognition software by law enforcement after citing similar concerns about bias.

Software 69

Software Technology System Study 69

Talkdesk

JULY 11, 2017

With that data, the Forbes Cloud 100 judge panel, made up of a majority of public cloud company CEOs, was then responsible for selecting and ranking the top 100 companies from all over the world.

Contact Center 0

Contact Center Leadership Culture Metrics 0

ChurnZero

MARCH 31, 2020

We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they navigate this period of unprecedented uncertainty. Kris Morrison, VP of Customer Success at Interact Software. To open, we asked the panel about the first steps in their response strategy.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

SurveySparrow

NOVEMBER 24, 2022

They have a massive panel of testers, provide fast results, and have several powerful features, but it also has its cons. You can also directly recruit from The Usability Hub panel, which has more than 450,000+ participants in it. Userfeel’s panel consists of more than 150,000 testers who speak 40 plus languages.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

Esteban Kolsky

OCTOBER 21, 2015

No software vendor-submitted presentations will be considered. Analysts and other influencers get consideration for the 12-minute sessions and for panels. Communities. We are looking for great stories around customer service, customer experience, and all topics related to working with customers. My hands are tied on this one.

Omni-Channel 60

Omni-Channel Customer Service Multi-Channel Conference 60

Maru Group

JUNE 3, 2021

And while there are numerous ways in which medical advances prolong the lives of these patients, we do not really understand all the potential gaps in their care, and the ways in which the medical community could better support these patients, but sometimes fails at doing. oxycodone) to manage their pain.

Study 52

Study Report Hospitality Healthcare 52

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The automated email and report with a link to a video and the community may be the initial touchpoint but CSMs, RevOps, and the Data Analytics team are all tracking open and click rates to see what is performing well and who is interacting with what content.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Qualtrics

NOVEMBER 10, 2020

With clean, colorful design and infographics, and chock-full of statistics, educational quizzes and fascinating facts, Living Facts covers: Communities. Qualtrics Panels. When you deploy our panel team, you’ll get access to hundreds of thousands of opt-in survey respondents, both B2B and B2C, who are already vetted and qualified.

Tools 55

Tools Marketing Social Media Analysis 55

ClientSuccess

MARCH 13, 2020

We’ve seen an amazing outpouring of support from the SaaS community. Here’s a video of her speaking on a panel at the Geekwire Summit a couple years ago. . Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . Matt Garratt: Managing Partner @Salesforce Ventures.

Video 52

Video Healthcare Sales Conference 52

ClientSuccess

MARCH 13, 2020

We’ve seen an amazing outpouring of support from the SaaS community. Here’s a video of her speaking on a panel at the Geekwire Summit a couple years ago. . Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . Matt Garratt: Managing Partner @Salesforce Ventures.

Video 52

Video Healthcare Sales Conference 52

ReviewTrackers

OCTOBER 6, 2017

To help you get started, we talked to a panel of developers about their strategies and best practices for collecting and encouraging app reviews and user feedback. Todd Millecam, CEO of SWYM Systems, Inc. : “I build (feedback collection) into my monitoring software. How to Get App Reviews and User Feedback. Benjamin D.

How To 83

How To Social Media e-support Feedback 83

Oracle

JANUARY 14, 2020

.; and Tammy Sheffer, Chief People Officer, Rent the Runway, shared the keynote stage as part of a panel discussion representing CEO Action for Diversity & Inclusion. The panel discussion centered around topics of diversity and inclusion that typically had not been discussed in the workplace in the past, according to the panelists.

Employee Experience 44

Employee Experience Retail Gamification Trends 44

Thematic

DECEMBER 10, 2023

When you’ve got AI-driven data analysis software, this inductive reasoning is going on under the hood. Well-designed thematic analysis software has this built in. What’s more, this type of software can be programmed to do content analysis, discourse analysis, and narrative analysis at the same time.

Analysis 62

Analysis Data Social Media Feedback 62

CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. The group has a 7,500-strong customer insight community called ’The Inside Panel’, which helps generate a better understanding of consumers, creating more appealing advertising and content.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Reviews are critical, so integrating consistent reviews with systems like property management software with the Birdeye platform makes the process easy.

Brands 116

Brands Multi-Channel Consulting Report 116

CX Centric

MARCH 29, 2023

Our panel consisted of Jonathan Daniels(Customer Experience Coach, CX-Centric), Peter Dorrington (Chief Strategy Officer, Anthrolytics), and Alex Crossley (Sr Director Strategic Accounts, Alida). So for those of you that don't know what a leader is or, or what we do, um, we're a software business.

Employee Experience 52

Employee Experience Government Banking Customer Centricity 52

CSM Magazine

JULY 10, 2018

Adobe Illustrator might not enjoy the dizzying levels of popularity of its eponymous counterpart Photoshop, but it is hardly a niche software. And, given how important scalable vector graphics editing is in different fields of graphic design, Illustrator has slowly come into its own as the premier vector graphics software.

Software 40

Software System Tools Resources 40