QuestionPro Audience

OCTOBER 24, 2018

We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. In fact, holiday spending begins in October, not November. billion online in the months leading up to the holiday season. FREE SHIPPING.

Retail 170

Retail Consumers Entertainment Ecommerce 170

Inbenta

DECEMBER 21, 2023

The holidays are synonymous with a massive influx of orders and customer service interactions. Here are three ways conversational AI can give your business a boost this holiday season. Here are three ways conversational AI can give your business a boost this holiday season. AI-powered chatbots may be the answer.

Chatbots 52

Chatbots Wait Times Policies Loyalty 52

GetFeedback

DECEMBER 4, 2018

Ah, the holidays. For us customer service folks it’s the time of the year that we call: the not-so-jolly holiday rush. For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Well, not exactly.

Self Service 259

Self Service Customer Service How To B2C 259

SAP Customer Experience

JULY 12, 2022

To ensure customers have a winning holiday season by giving their online shopping consumers a best-in-class experience, SAP is launching the 2022 Holiday Season Readiness Program (HSRP). As holiday shopping means increased traffic on online stores, November and December are traditionally very high-turnover months for.

Consumers 81

Consumers Customer Experience Customers 81

Optimove

SEPTEMBER 19, 2023

In the Optimove 2023 Consumer Holiday Shopping Survey, we learned that 50% of Americans will start holiday shopping by Halloween, with 17% already having started as early as August 31st! By focusing on customer-centric real-time approaches this holiday season, you can maximize their future value. Let’s get started!

Marketing 52

Marketing Retail Strategy Consumers 52

Steve DiGioia

NOVEMBER 27, 2017

Surely, Black Friday shopping brings out the worst in us. These reports are now overshadowed by the lunacy of shoppers from all corners of our great land detailing the fights, scuffles, arguments and mayhem our once-respectful shopping public now partake in. …no wonder why customer service is so bad – my rant! What has caused this?

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Report Sales Groups Customer Service 223

Talkdesk

NOVEMBER 16, 2020

For both, the upcoming holiday super peak will prove an important stress test. A holiday peak stacked on a pandemic Over the past decade, the start of the peak holiday shopping season has crept earlier and earlier in the calendar year, as retailers grasped for an advantage by starting their promotions sooner than their competitors.

Call Center 105

Call Center Self Service e-support How To 105

Happy or Not

NOVEMBER 9, 2023

How does the holiday season affect retail sales? The holiday season has always been a critical time for the retail industry , but the dynamics are changing rapidly this year. 5 predictions for the 2024 holiday season The holiday season is a pivotal time for businesses and consumers alike.

Retail 36

Retail Trends Social Media Sales 36

ShepHyken

DECEMBER 17, 2021

He writes about how SMBs can make the most of the holiday season by investing in proper protection. When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. Protect Parcels From Your Doorstep to The Customer’s.

e-support 76

e-support How To Insurance Retail 76

2020 Research

NOVEMBER 9, 2022

Expect reduced spending from consumers across the globe this holiday season. Market research helps identify what consumers need from brands to make holiday shopping accessible amidst economic turmoil. In this Article: Consumer Trends for 2022 Holiday Shopping: Spending Less, Spreading Costs. Quantitative Research.

Trends 52

Trends Brands Marketing Consulting 52

Optimove

SEPTEMBER 22, 2022

Modern email marketers know that heavy hitting with deals, offers, and promotions is expected during the holiday season, and competition within your subscriber’s inbox is getting more challenging each year. Some brands will start sending holiday-themed campaigns as early as the end of September (yes, that’s now!)

Multi-Channel 59

Multi-Channel Comparison Groups Brands 59

Blake Morgan

OCTOBER 24, 2022

Believe it or not, the 2022 holiday shopping season is here. With their wallets strapped and emotions running high, customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. The holiday shopping season is expanding.

Trends 52

Trends Retail Chatbots Sales 52

Call Experts

NOVEMBER 17, 2022

Investing in a holiday customer service plan is essential to growing your business. With almost 40 years of experience supporting businesses through the holiday season, we’ve learned some tips and tricks to help streamline holiday customer service. Prepare for Holiday Customer Service. Don’t Make Customers Suffer.

Customer Service 98

Customer Service Customer Service Strategies Tips Retail 98

ModSquad

DECEMBER 2, 2021

The 2021 holiday season is here, but many shoppers are still skittish about crowded in-store shopping. Some expected online shopping to dominate this Black Friday. But consider this: Last year was exceptional, with people shopping online during the pandemic. Here’s how it played out and what we observed. In the U.S.,

Ecommerce 98

Ecommerce Retail Sales Report 98

Happy or Not

SEPTEMBER 1, 2023

As November approaches, companies ask themselves how to prepare for the holidays and get the most out of this period. Personalized assistance Frontline staff bring a personal touch to holiday shopping. Their personalized guidance turns overwhelming decisions into enjoyable moments, enhancing overall shopping success.

How To 36

How To Retail Wait Times Loyalty Programs 36

CSM Magazine

OCTOBER 5, 2023

Did you know that holiday accident claims spike by 15% each year? Understanding the Rise in Holiday Accident Claims You’ve probably noticed there’s been a significant increase in holiday accident claims recently, haven’t you? The primary cause is simply the increase in holiday activity.

Travel 59

Travel Measurement Customers Case Study 59

Experience Investigators by 360Connext

DECEMBER 10, 2019

When Santa delivers stress… As December furiously barrels on toward the holidays, your customers will become more and more hurried and stressed as they try to find the perfect gifts. If you don’t, the holiday season is a perfect time to get started so you know your customer journey will be up to snuff throughout the coming year.

Customer Journeys 162

Customer Journeys Retail Social Media Customers 162

Happy or Not

NOVEMBER 17, 2021

Last year saw extraordinary growth in digital channels as consumers turned to online shopping to meet their holiday needs during the pandemic. shoppers say they will not shop in-store this holiday season, meaning a shift back to in-store shopping – and a more traditional holiday shopping experience.

Retail 69

Retail Sales Tips Data 69

Kustomer

JANUARY 7, 2022

While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. While many seasonal shopping, dining and socializing norms have resumed, the challenges presented by the pandemic continue to create significant disruptions. Why Holiday Customer Self-Service Matters.

Self Service 98

Self Service Social Media How To Chatbots 98

Beyond Philosophy

DECEMBER 20, 2017

A recent JLL Retail survey revealed that consumer confidence is high, making the outlook for the holiday season holly jolly. Moreover, is there any question that the holiday season is the prime time for the majority of household’s consumer spending? The survey results also showed: Holiday Shoppers are starting early.

Retail 153

Retail eBook Consumers Survey 153

Call Experts

NOVEMBER 12, 2021

The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. Here are some tips for staffing successful holiday shifts. . Hiring an Experienced Contact Center Will Help Support the Holiday Customer Service. . “Be available.

Tips 98

Tips Customer Service Contact Center Self Service 98

Kustomer

NOVEMBER 15, 2021

With online sales expected to grow 11-15% this holiday season, we know the weeks ahead will likely be a critical time for your business — and we also understand the impact of the holiday surge on your customer support team. Prior to the holiday season each year, our engineering team conducts a readiness review of all Kustomer services.

Retail 98

Retail Consumers Sales Communication 98

BirdEye

AUGUST 25, 2023

But these platforms hold the potential to be so much more, when combined with social shopping. And that is what social shopping is. This blog post explores the world of social shopping and how you can scale your business with it. See Pricing FREE DEMO Table of contents What is social shopping?

Social Media 98

Social Media How To Ecommerce Advertising 98

Beyond Philosophy

NOVEMBER 21, 2017

It’s mid-November, and that means retailers’ annual holiday promotions are reaching a fever pitch. I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. Walmart is throwing holiday parties in its stores on three different dates.

Retail 125

Retail Rewards Programs Sales Loyalty 125

Talkdesk

DECEMBER 18, 2020

A 10-year acceleration in ecommerce buying driven by the pandemic, in combination with the seasonal spike in gift buying, is about to create an unprecedented volume of holiday retail returns. Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales.

Retail 106

Retail Apparel Data Ecommerce 106

Blake Morgan

OCTOBER 24, 2022

Believe it or not, the 2022 holiday shopping season is here. With their wallets strapped and emotions running high, customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. The holiday shopping season is expanding.

Trends 45

Trends Retail Chatbots Sales 45

TechSee

JANUARY 28, 2020

Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 Adobe noted a 43 percent uptick in this behavior, surely a great sign for retailers that had labored to improve their digital offerings and experiences ahead of the 2019 holiday rush. Meanwhile, average transaction values dropped 6.7

Retail 136

Retail Self Service Wireless Consumers 136

Stella Connect

NOVEMBER 2, 2021

It’ll be off to the races as customers flock to your business with money ready to be spent throughout the holiday season, but with this all-out blitz of consumer spending also comes the inevitable: angry customers. It’s why the service interactions taking place between your agents and your customers matter so much during the holiday season.

Contact Center 88

Contact Center Policies Average Handle Time First Call Resolution 88

Customer Bliss

NOVEMBER 18, 2020

Service providers know exactly how long customers are at the fast-food pickup window, how frequently they call back on the same issue, and how long they window shop on a company’s website. Happy holidays! Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

Interactions

NOVEMBER 19, 2020

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays – the gatherings, the travel, and well, the shopping! More so than ever, consumers prefer shopping from the comfort, and most importantly safety of their own home. Holiday travel.

Trends 62

Trends Travel Retail Ecommerce 62

My Customer

NOVEMBER 1, 2023

Despite the economic headwinds buffeting shoppers this year, the desire to shop for gifts during the holiday season is proving to be strong. 1st Nov 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.com

Customer Service 52

Customer Service How To Marketing Customers 52

Call Experts

AUGUST 11, 2022

While most of the holiday shopping season occurs in November and December, preparing for a holiday rush will help your business when the time comes. Remember that last year’s holiday promotions might not work due to stock shortages and price increases. . So, how do you prepare for the holiday rush?

Tips 52

Tips Exercises Contact Center Entertainment 52

Call Experts

AUGUST 11, 2022

While most of the holiday shopping season occurs in November and December, preparing for a holiday rush will help your business when the time comes. Remember that last year’s holiday promotions might not work due to stock shortages and price increases. . So, how do you prepare for the holiday rush?

Tips 52

Tips Exercises Contact Center Entertainment 52

Oracle

DECEMBER 10, 2018

Holiday shipping is a make-it or break-it aspect of the online shopping experience. The National Retail Federation estimates that 2018 holiday retail sales will increase by as much as 4.1%, and Digital Commerce 360 predicts online shopping will climb 15.5% over last year. ” (or “Wismo”) inquiries.

Trends 87

Trends Retail Innovation Brands 87

Optimove

SEPTEMBER 8, 2022

Take a look at some of these dos and don’ts, topped with a few examples, to take your next holiday email marketing campaign to the next level. Launching holiday campaigns early is great, but not too early that it feels out of place or irrelevant. Don’t: Ignore the essence of the holiday and treat it simply as a shopping day.

Marketing 52

Marketing CRM Tips Brands 52

Happy or Not

OCTOBER 24, 2023

This means staying connected to customers as they travel, buy groceries, shop for clothing, or attend some kind of events like movies and concerts. This is especially important as online shopping remains a dominant force. By offering a seamless online shopping experience, retailers can capture a larger share of the e-commerce market.

Retail 36

Retail Multi-Channel Social Media Apparel 36

CSM Magazine

JANUARY 15, 2024

This way, customers can complete their transactions without ever having to leave the shopping aisle. It is an excellent way to optimize the shopping experience and provide customers with a better overall experience. Offer Pre-Order and Pickup Services Pre-ordering service is an excellent way for customers to avoid queues altogether.

Wait Times 52

Wait Times Retail Self Service Loyalty Programs 52