ShepHyken

OCTOBER 2, 2023

Customer service should not be viewed solely as a cost center but as an opportunity to enhance customer experience, generate revenue, and improve customer retention. It was all about numbers and revenue. Quotes: “Around 2019 and 2020, everybody just wanted to see top-line growth.

Competitive Advantage 78

Competitive Advantage Customer Retention Leadership Customers 78

One Millimeter Mindset

APRIL 20, 2021

Do you really understand how your company generates revenue? Generating revenue is part of everyone’s job function, whether stated or not. Generating revenue is part of everyone’s job function, whether stated or not. Thus, revenue generation is not simply the responsibility of the sales folks.

Company 79

Company Leadership Consulting Innovation 79

Circular Edge

JANUARY 13, 2022

Channelize Equipment Rental & Maximize Revenue in 2022 & Beyond. Does your organization rent out capital equipment / inventory as a source of revenue? Draft a Contract and Generate Billing Periodically. Looking to better track and manage rental contracts, billing and sales / service / purchase orders?

Consulting 52

Consulting Sales Management How To 52

ShepHyken

SEPTEMBER 25, 2020

But how can you stay efficient and drive revenue while still delivering radically personal customer service? Here are 4 ways companies are delivering radically personal and efficient customer service this holiday season to win over customers and maximize revenue. See more ways you can generate revenue through your contact center.

Contact Center 110

Contact Center Competitive Advantage Customer Service Examples 110

Gainsight

MAY 3, 2022

To thrive, you need to generate expansion revenue and keep that income pouring in. Fortunately, product-led growth is designed to carve out and deepen your expansion revenue streams. Read on for the five ways product-led growth lands your company more expansion revenue and helps your team grow. What is expansion revenue?

Handbook 52

Handbook Roadmap User Experience Metrics 52

One Millimeter Mindset

NOVEMBER 1, 2018

After all is said and done, collaborative revenue generation is part of everyone’s job function. Actually, collaborative revenue generation is the lifeblood responsible for business growth, expansion and sustainability. Skeptical about the power of collaborative revenue generation? Have I got your attention?

Customer Retention 73

Customer Retention Exercises Touchpoint Leadership 73

Alida

OCTOBER 13, 2016

According to research expert Ray Poynter, more insight teams are generating revenue by providing market research data and other value-added services to partners, sponsors and advertisers. The session provided plenty of interesting tips on transforming research teams into a revenue-generating function of the business.

Marketing 100

Marketing Company Feedback Advertising 100

InMoment XI

NOVEMBER 28, 2023

Online review management is the business process that involves monitoring, analyzing, responding to, and generating reviews across multiple online review websites, usually with the aim of supporting a company’s marketing strategy, building brand reputation, and improving overall business performance. What is Review Management?

Management 346

Management Marketing Social Media Guidelines 346

DemandJump

OCTOBER 14, 2021

Using a keyword generator for SEO keyword research is a basic skill that all digital marketers should master.

How To 105

How To Marketing 105

Kustomer

AUGUST 12, 2022

A negative experience translates into lost revenue, especially in the quick-service restaurant (QSR) and fast-casual restaurant space, where loyalty and lifetime value are critical to a company’s overall success. When companies miss the mark, they leave revenue on the table.

Customer Experience 98

Customer Experience Effort Score Loyalty Customer Journeys 98

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Access to additional data helps the model generate more relevant, context-specific, and accurate responses without retraining the FMs.

Knowledge Base 113

Knowledge Base Financial Examples Comparison 113

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score Effort Score 109

C3Centricity

APRIL 23, 2024

of company revenue to 9.1% Whether it’s guerrilla marketing tactics, viral social media campaigns, or leveraging user-generated content, the key is to differentiate the brand in … Click to continue reading The post How to Triumph Over Budget Cuts and Prove Your Marketing ROI first appeared on c3centricity.

ROI 226

ROI Marketing Social Media How To 226

Keatext

NOVEMBER 5, 2018

The post Build loyalty through emotionally resonant, revenue-generating CX appeared first on Keatext.

Loyalty 40

Loyalty ROI NPS Customer Experience 40

Influitive

AUGUST 23, 2016

Andy Mackensen, Co-Founder and CMO of HUMAN and SnackNation, gives his top seven tips for creating amazing marketing content that will generate lots of evergreen leads. The post 7 Marketing Hacks To Build Brand, Generate Demand, and Grow Revenue appeared first on Influitive. Hint: start talking to your advocates!)

Brands 56

Brands Marketing Tips Customers 56

Totango

APRIL 9, 2024

Chris Dishman , SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari , Head of Global Customer Success for ThousandEyes, Kevin McIntyre , Chief Revenue Officer for Dealfront, and Madelyn DePrey , VP of Customer Success for Aircall.

Sales 106

Sales Customer Success Strategy Industry 106

Totango

JANUARY 22, 2024

In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Most expect to see CS emerging as a growth engine. Additionally, our CAB members are buzzing about AI.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Comm100

DECEMBER 12, 2023

We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. The future of business is understanding how to unlock the value of conversations.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Innovation 116

Innovation System Training Software 116

BlueOcean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. The goal is revenue protection and growth. These touchpoints come together to significantly impact revenue.

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

Grade.us

JUNE 18, 2019

When it comes to B2B local marketing, finding leads, closing sales, and driving revenue is an interesting challenge, especially when you think about it in the context of local. Here are 30 B2B local marketing ideas you can put to work immediately, generating the leads, clients, and revenue that you need to grow your B2B company.

B2B 40

B2B Marketing Advertising Sales 40

Kustomer

MAY 19, 2021

By equipping agents to support complex interactions and promote more proactive communication, companies can secure loyal customers that drive bottom-line results and prompt consistent growth in revenue. Focus on Omnichannel Support. To operate in the digital era, companies must be equipped to support an omnichannel experience.

Omni-Channel 72

Omni-Channel Self Service How To Engagement 72

Brad Cleveland Blog

JULY 28, 2015

According to VentureBeat, they handle around … Continue reading → The post Can Social Media Generate Revenue? They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. appeared first on Brad Cleveland.

Social Media 26

Social Media Airlines Interaction Multi-Channel 26

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Touchpoint 102

Touchpoint Connections Interaction Data 102

Steve DiGioia

SEPTEMBER 3, 2020

If you can’t make your appointment it’s a loss of revenue for the doctor. A positive word of mouth recommendation is one of the best ways to generate new business. Sure, his personal time doesn’t generate money for him but time itself is valuable. The reason: the doctor’s time is important and has “value”. Ok, that makes sense.

Tips 306

Tips Customers Measurement Meeting 306

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows.

Software 111

Software Customer Success Innovation Report 111

Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. The only problem is that calculating MRR accurately can be notoriously challenging.

NPS 158

NPS Net Promoter Score Company Tips 158

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021.

Tips 123

Tips Measurement Interaction Management 123

Middlesex Consulting

NOVEMBER 8, 2023

That is fine because industrial OEMs expect after-sales service to generate eight to 10 times the original sales revenue during the product’s lifetime. If you make tangible products and have been in business for more than seven or eight years, you have legacy products in your installed base.

Consulting 78

Consulting Sales Industry Financial 78

Magellan Solutions

AUGUST 18, 2023

Benefits of Using AI Tools in Sales Optimization AI-Driven Lead Generation and Prospect Targeting By analyzing vast amounts of data, AI tools for sales transform the lead generation process, allowing businesses to identify potential customers. It promotes enhanced sales performance and revenue increase.

Sales 98

Sales Tools Marketing Multi-Channel 98

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. Author: Pauline Ashenden - Demand Generation Manager Understanding the customer is the start point of delivering excellence in customer service. Published on: June 10, 2022. Share this page on: Tweet.

Self Service 120

Self Service Company Banking Customer Journeys 120