ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

Experience Investigators by 360Connext

MAY 12, 2020

Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. Teams are working remotely. Your customers will need more help as they navigate these breakdowns. Here’s How to Build One. Stores are closed.

Customer Journeys 162

Customer Journeys Contact Center How To Effort Score 162

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics.

Analytics 98

Analytics Metrics Examples Survey 98

BirdEye

MARCH 24, 2023

It guides your team with steps and techniques to generate high-value leads that convert to customers. Boost revenue and lower costs Company stakeholders come up with business development models to increase revenue streams via low-cost channels. They constantly test various acquisition methods looking for efficient growth.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ChurnZero

NOVEMBER 18, 2022

As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential.

Customer Success 98

Customer Success Leadership Customers Sales 98

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Playvox

JANUARY 12, 2023

No matter where your contact center team is physically located, bringing out their best performance can be a big challenge. In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote.

Contact Center 69

Contact Center Metrics Study eBook 69

Playvox

NOVEMBER 30, 2022

Long-term capacity planning needs a serious overhaul, and the best strategy for a turnaround is a radical one. If your full-time employee count (FTE) is consistently under or over your annual capacity plan, you need Radically Operationalized Capacity Planning. Related Article: 3 Tips for Optimizing Your Contact Center Schedule.

Tips 82

Tips Contact Center Training Tools 82

Gainsight

FEBRUARY 28, 2023

Along with the renewed emphasis on customer success comes massive expectations for CS teams to produce results. Customer Success: There are things you need to optimize and do differently to make your customers wildly successful. Customers want that experience to be personalized, while having information and answers at their fingertips.

Effort Score 52

Effort Score Touchpoint Metrics Resources 52

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency.

Consulting 98

Consulting Social Media Financial Strategy 98

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Do you want to uncover the real issues your employees are facing? Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary.

Tools 52

Tools Feedback Analysis Survey 52

Gainsight

MARCH 8, 2022

It was my first true taste of entrepreneurship – of building something from the ground up and putting everything you had into making it a success. Of building and managing budgets and always trying to make things more simple and efficient. To be honest, a lot of what we heard wasn’t always easy to hear: .

Conference 98

Conference Customer Success Consulting Resources 98

ClearAction

JUNE 25, 2023

Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing.

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Gainsight

SEPTEMBER 28, 2020

The expectation to do more with less has companies reallocating and stretching internal resources. However, they shouldn’t be so easily ignored because they can be highly profitable in aggregate. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term.

Resources 98

Resources NPS e-support Customers 98

NobelBiz

JUNE 26, 2023

Key Components of Call Center Infrastructure Even among the industry professionals themselves, few are those that truly understand the complexity of building a competitive call center infrastructure. This is why the last crucial component that needs to be considered and optimized is the human resource department.

Call Center 52

Call Center Contact Center CRM Social Media 52

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. This feature will be ON by default. They can also create significant value.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Watch it now on-demand along with resources to help you succeed!! Servicing customers during a crisis Help defend your brand during a crisis while improving efficiency.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Playvox

MARCH 5, 2024

Yet, should they need help with more complex issues, a knowledgeable, responsive agent should be ready to assist. And behind the scenes, how do you ensure your quality management (QM) processes are keeping up? Different channels call for different methods of handling customers, and they can’t be measured the same way across the board.

Self Service 78

Self Service Management Contact Center Effort Score 78

SurveySparrow

JUNE 19, 2023

No doubt, it’s fantastic, but what if I told you there’s a whole universe of survey software waiting to be explored? Together, we’ll unveil hidden gems and uncover survey tools that not only match SurveyKing but also add a touch of uniqueness to make your survey experience truly extraordinary. Collaborations?

Analytics 52

Analytics Survey Chatbots Tools 52

West Monroe

SEPTEMBER 14, 2022

These investments—in everything from apps to provider portals to automation of mundane processes—also boost member engagement and retention, increase employee satisfaction, reduce costs, and deliver better health outcomes. 7 steps to building a digital healthcare payer organization. Beautify and optimize internal apps.

Healthcare 52

Healthcare Self Service Insurance Customer Journeys 52

Solvvy

SEPTEMBER 17, 2022

To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. Your knowledge base can include : Quick-start guides. Podcast and webinar recordings.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time.

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

BirdEye

MAY 3, 2023

A lot of time, money, and valuable resources go into designing and executing each campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SurveySparrow

APRIL 11, 2021

No one likes being sold to. Your best bet is to nurture your leads. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. .

Strategy 98

Strategy How To Effort Score Social Media 98

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This strategic approach is the first step toward building a strong, recognizable brand.

Strategy 52

Strategy Social Media Advertising Analytics 52

ChurnZero

JULY 9, 2021

Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. When is it OK to push your selling boundaries? What’s the Cost of Selling to a Bad-Fit Customer? Who Should Define Your ICP? What’s an Ideal Customer Profile?

Customer Journeys 75

Customer Journeys Customer Success Sales Social Media 75

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative. This blog guides you through the steps needed to close more deals for your car business.

Sales 115

Sales Automotive Tips Advertising 115

Esteban Kolsky

MARCH 13, 2018

After the first of the three video webinars, we did with Microsoft on customer experience I wrote a blog post saying that I had found the four questions you had about customer experience. The first webinar was the basic definition and set up – what’s customer experience, how it works, why do you need to do it, etc. I will do my best.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. No matter the stage, be it a start-up or a scaling organization, weaving CS ideology and procedures into your current environment is often met with impediments, and yes, resistance. . A Unique MarketSpace.

Customer Success 95

Customer Success e-support Advertising Survey 95

Oracle

NOVEMBER 1, 2019

This is a preview of the on-demand webinar, Connected Commerce: The Secret to Winning Against Digital Disruptors. year-over-year decrease in commerce program costs. year-over-year decrease in commerce program costs. Prioritize the quality of key features in your platform. Meixner agrees.

Connections 45

Connections Ecommerce Innovation System 45

ReviewTrackers

AUGUST 6, 2020

We here at ReviewTrackers rolled up our sleeves and sought the opinions and experiences of marketing professionals, asking them about the best and most essential marketing certification programs and courses. Cost: Free. I took it when I was transitioning from advertising to marketing career and found it to be incredibly helpful.

Course 114

Course Marketing Social Media Advertising 114

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions. This is especially true in today’s market.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Education Services Group

FEBRUARY 26, 2020

This is nearly impossible without incorporating Digital Customer Success into your overall CS strategy. How will the customer experience be enriched by incorporating Digital Customer Success, not limited by it? How can you scale and make your company and your team more efficient, without sacrificing CX?

Customer Success 75

Customer Success Metrics Customer Journeys Customers 75