Uplight

SEPTEMBER 22, 2022

Uplight has historically used comparison groups of similar homes to help a customer see how their energy use compares with other homes in a widget in Home Energy Reports, Home Energy Reports (HERs), and customer portals, and the Uplight Product Design team is continually conducting user research to continue to improve the customer experience.

Comparison 52

Comparison Report Groups Customer Experience 52

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Here are just a few of the insights contained in our report: The most popular metrics for showing CX ROI.

ROI 52

ROI Report Customer Experience Return on Investment 52

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

InMoment XI

SEPTEMBER 6, 2022

The same is true when you’re trying to understand market research ; having an accurate assessment of your audience and their buying patterns will make all the difference when it comes to customer satisfaction and business sales. That’s where primary research comes in. What Is Primary Research?

Groups 493

Groups Survey Analysis Data 493

InMoment XI

APRIL 5, 2024

Response bias is our human tendency to self-report inaccurate (or even false) answers to survey questions. It doesn’t matter if it’s intentional or accidental—if humans are inaccurately reporting on their experiences, this false information can negatively affect the data gathered from your survey.

Feedback 260

Feedback How To Survey Exercises 260

IntouchInsight

NOVEMBER 6, 2023

Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey conducted by Intouch Insight, 71% of coffee drinkers reported they seek out their favorite coffee brand rather than purchase the most convenient cup. Coffee remains a hot commodity for consumers.

Report 317

Report Consumers Survey Brands 317

InMoment XI

OCTOBER 27, 2022

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. The most critical ingredient of effective market research reporting comes in the shape of stories. Storytelling. Context is everything.

Data 260

Data Marketing How To Study 260

InMoment XI

JANUARY 25, 2024

When it comes to creating your customer experience strategy, and deciding which partner to execute that strategy with, it is always important to look at third-party research. That is where InMoment believes that evaluative Analyst reports like the Gartner® Magic Quadrant can come in. What is the Gartner Magic Quadrant?

Strategy 260

Strategy Roadmap Innovation Technology 260

Alliance by IFS

JULY 12, 2018

Download this new research report from Astea and WBR Insights—entitled “ Benchmarking Medical Field Service Management and a New Generation of Integrated Solutions ”—to see the latest on: how the leaders of medical field service are prioritizing and aligning themselves with patient satisfaction. Download Now.

Report 50

Report Technology Innovation Industry 50

InMoment XI

FEBRUARY 21, 2024

When you think of probability sampling, you may think about statistical analysis and research studies. By ensuring that every member of the population has a chance of being selected, probability sampling allows researchers to make statistical inferences about the population based on the characteristics of the sample.

Study 260

Study Resources Analysis Data 260

Alliance by IFS

JULY 12, 2018

Download this new research report from Astea and WBR Insights—entitled “ Benchmarking Medical Field Service Management and a New Generation of Integrated Solutions ”—to see the latest on: how the leaders of medical field service are prioritizing and aligning themselves with patient satisfaction.

Report 50

Report Technology Innovation Industry 50

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

MyCustomer

APRIL 5, 2022

Download this Research. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. This survey explores the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop. Download for key insights.

Leadership 85

Leadership Report Resources Survey 85

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases.

Telecommunications 44

Telecommunications Report Net Promoter Score Analytics 44

Dapresy

FEBRUARY 27, 2018

And, Dapresy is well represented amongst top Canadian research firms and within enterprise market research teams spanning financial, telecommunications, loyalty, government, entertainment, non-profit, and technology – all looking for a more efficient and effective way to report market research data.

Report 40

Report Innovation Telecommunications Marketing 40

dscout People Nerds

DECEMBER 17, 2020

Researchers often want to include people with access needs in their studies but don’t know where to begin. This three-part series covers the various considerations for adapting your practice to include people with disabilities.

Report 100

Report Study 100

MyCustomer

MARCH 31, 2020

Download this Research. MyCustomer's latest research explores the professionals managing today's CX programmes, examining their skills, roles and remits. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.

Report 72

Report Customer Experience Resources Customers 72

CSM Magazine

NOVEMBER 8, 2018

Memberwise’s yearly Digital Excellence research summary report has become the annual barometer for the membership sector; an indicator of how the sector has evolved, where it currently sits (for good and bad) and, perhaps most importantly, where it is heading. The Digital Excellence Research Summary Report 2019 is no different.

Report 40

Report CRM Software System 40

Forrester's Customer Insights

OCTOBER 5, 2021

I’m excited, as I am kicking off a new research report that’s focused on all IaC vendors — offerings, problems it […]. Infrastructure-as-code (IaC) isn’t the latest but a prime and pertinent technology topic that gets more eyeballs every passing day.

Report 26

Report Technology Innovation Strategy 26

Dapresy

SEPTEMBER 7, 2018

About 20 years ago, I started my career in the market research industry at a fieldwork house. After many sleepless nights, I delivered my first project to a market research agency via a generic dashboard. But in order for a tool to truly work well with market research data, it needed to be able to speak the language of market research.

Report 40

Report Marketing Social Media Tools 40

C3Centricity

JANUARY 16, 2024

And research by Gartner concluded that 80% of organizations expect to compete mainly based on CX. According to research , customer-centric companies grow their revenues 4% to 8% faster than their market competitors. Not only that, 79% reported significant cost savings, and 84% increased their revenue. The benefits are huge!

Customer Centricity 226

Customer Centricity Customer Experience Customer Journeys Touchpoint 226

Clarivate

JANUARY 19, 2024

Over half of research office leaders say researchers are disengaged. In late 2023, Research Professional News, an editorially independent part of Clarivate , surveyed research office leaders and staff as well as researchers around the world, taking a close look at the challenges facing them today and in the future.

Groups 114

Groups Engagement Report Analysis 114

ShepHyken

APRIL 9, 2024

In my recent customer service and CX research (sponsored by RingCentral ), I included a question that would give us an updated number for this concept. So many companies and brands are trying to win customers over by delivering a better service experience. It makes sense that “average” or “satisfactory” doesn’t cut it.

Customer Service Training 141

Customer Service Training Customers Customer Service Study 141

COPC

MAY 22, 2018

and research partners Execs In The Know , in collaboration with volume sponsor VXI , are pleased to announce the publication of CXMB Industry Insights: Financial Services. The report covers a broad range of topics, from multi-channel service experiences to channel preferences and perceptions about service quality.

Financial 40

Financial Report Industry Multi-Channel 40

Experience Matters

DECEMBER 23, 2019

The XM Institute has published new research that examines the impact that customer experience has on the loyalty of U.S. You can download these reports for free: The ROI of Customer Experience. This research shows how often consumers run into bad experiences, and then examines how consumer Read More.

ROI 275

ROI Consumers Loyalty Industry 275

Clarivate

APRIL 14, 2024

Dive into the historical evolution and contemporary challenges of assessing the socioeconomic impact of publicly funded research with insights from the Institute for Scientific Information. In research and higher education circles, there is a widespread notion that the socioeconomic impact of research is a new concern for funding agencies.

Government 59

Government Policies Report Culture 59

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

ForeSee

DECEMBER 14, 2016

For 12 consecutive years now, ForeSee has applied its CX measurement model to report on holiday. The post Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report) appeared first on ForeSee. We are thrilled to announce the release of the 2016 ForeSee Experience Index today.

Retail 53

Retail Report Measurement Data 53

dscout People Nerds

NOVEMBER 5, 2020

Infographics are easy and fun ways to engage your stakeholders. Here are 6 steps to creating ones that they’ll love. .

Infographics 52

Infographics Report How To Engagement 52

dscout People Nerds

FEBRUARY 6, 2020

Use these two straightforward report frameworks to present findings in an engaging (and colorful!)

Report 82

Report Engagement 82