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Temkin Group, Qualtrics, And SAP

Experience Matters

In case you missed it, Temkin Group was acquired by Qualtrics. We weren’t able to discuss it too much, because Qualtrics was in a pre-IPO quiet period. And then SAP acquired Qualtrics. The post Temkin Group, Qualtrics, And SAP appeared first on Customer Experience Matters®. Well, this has been a crazy month.

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2019 XM Trends From Qualtrics Thought Leaders

Experience Matters

To help me identify trends for 2019, I reached out to some of the many thought leaders across Qualtrics and asked them to share one or two of the top experience management (XM) trends they are expecting to see in the coming year. The post 2019 XM Trends From Qualtrics Thought Leaders appeared first on Customer Experience Matters®.

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Great News: Temkin Group Joins Forces With Qualtrics

Experience Matters

I’m thrilled to announce that Temkin Group has been acquired by Qualtrics. The post Great News: Temkin Group Joins Forces With Qualtrics appeared first on Customer Experience Matters®. Together, our goal is to create the world’s premiere center of excellence for all things experience management (XM). We Read More.

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Debriefing My Qualtrics X4 Experience

Experience Matters

Last week I joined more than 10,000 XM enthusiasts at the Qualtrics X4 Summit in Salt Lake City. This was my fourth X4, and the first one since joining Qualtrics. The post Debriefing My Qualtrics X4 Experience appeared first on Experience Matters. I really enjoyed seeing old friends and meeting many new ones.

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Get More Responses With Automated Voice Surveys

You'll learn about: Post-call surveys Outbound surveys Customer pulse surveys Qualtrics integration Voice survey ROI 6 CX case studies using automated voice surveys CX professionals need a current and accurate Voice of the Customer to provide the necessary insights to fuel their strategies and establish consistent ROI.

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Customer Empathy, Lin-Manuel Miranda, and Qualtrics X4

Experience Matters

Well, it’s happening in a big way at the Qualtrics X4 Experience Summit in Salt Lake City on March 6th through 9th. The post Customer Empathy, Lin-Manuel Miranda, and Qualtrics X4 appeared first on Customer Experience Matters®. I love it when my work overlaps with some of my other passions.

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CX Workout Qualtrics Integration Video

CX Workout - Ideas Blog

Now you can leverage all of Qualtrics’ survey distribution methods along with their many visualization options as you connect with Qualtrics’s first, full Customer Experience Journey Mapping integration: CX Workout. The post CX Workout Qualtrics Integration Video appeared first on Decooda.

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