Storyminers

AUGUST 26, 2020

Customer experience (CX) is a marketing revolution that’s gaining ground in the pharmaceutical industry. While there are several definitions available, in this report CX is described as the collection of a customer’s interactions with a company, its products, and services over the course of the customer-company relationship.[1].

Report 173

Report Competitive Advantage Analysis Customer Experience Professionals 173

inQuba

MAY 23, 2022

Demystifying the Next Evolution of Customer Experience. Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. Hold on – a “solution to customer experience”? McKinsey & Co.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

ECXO

AUGUST 2, 2023

How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. Shep Hyken is a customer service and experience expert. He spoke about From CX to Distinctive Experiences in a presentation and Q&A session.

Customer Journeys 52

Customer Journeys Leadership Innovation Customer Relationship Management 52

PK

MAY 3, 2021

Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their experience. […]. The Empowered Buyer is not the same person from a year or two ago. The post Achievable digital selling strategies post-pandemic: Empower your sellers appeared first on PK.

Strategy 98

Strategy Sales 98

Gainsight

DECEMBER 19, 2023

They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

Customer Journeys 97

Customer Journeys Roadmap Comparison Exercises 97

CSM Magazine

FEBRUARY 12, 2024

From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise. Organizing events that provide a global experience requires the help of an event production company.

Industry 95

Industry Tips Entertainment Transportation 95

Optimove

SEPTEMBER 25, 2023

Optimizing Mobile Marketing Strategy for Customer Loyalty: A Journey Orchestrated with the Customer Given that smartphones have become an integral part of our daily lives, brands have a remarkable opportunity to leverage their mobile marketing strategy to cultivate customer loyalty.

Marketing 52

Marketing Touchpoint Loyalty Social Media 52

AWS Machine Learning

SEPTEMBER 28, 2023

Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.

Knowledge Base 96

Knowledge Base Chatbots Self Service System 96

AWS Machine Learning

NOVEMBER 17, 2023

From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. With the increasing availability and diversity of FMs, it’s difficult to experiment and keep up-to-date with the latest model versions.

Customer Service 87

Customer Service e-support Groups How To 87

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Customer Journeys Multi-Channel How To 52

Gainsight

JULY 7, 2023

And when customers are instead given separate experiences and destinations to visit, often managed by completely separate teams, the customer journey quickly becomes a patched-together and ultimately disconnected one. Who’s the DCS Package For? How Does the DCS Package Drive Cohesive Customer Journeys?

Customer Success 52

Customer Success Self Service Touchpoint Customer Journeys 52

Circular Edge

DECEMBER 8, 2021

Apps & Tools and includes *new* 1pg Orchestrator & Tools Enhancements Overviews. Next, an overview of the latest & future product updates –. Safe Harbor Statement – The above is intended to outline general product direction. Tools including Mobile, Orchestrator, Automation & UX One –.

Resources 52

Resources Self Service Consulting Innovation 52

Optimove

MARCH 26, 2024

Next-Gen Marketing Advancements: Shai Frank, Optimove’s SVP of Product, followed by announcing next-generation advancements to Optimove’s AI-powered Suite, OptiGenie, plus more new features to empower marketers. You will need to be able to understand your customers and orchestrate these experiences at scale across a wide variety of channels.”

Connections 64

Connections CRM Conference Touchpoint 64

Circular Edge

APRIL 23, 2021

What a fun & inspiring experience! has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. Next, an overview of the latest & future product updates –. tools including Orchestrator, Mobile, Automation & UX One –.

Resources 52

Resources Self Service Case Study Innovation 52

AWS Machine Learning

MAY 25, 2023

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI.

Analytics 66

Analytics Training Travel Software 66

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We Featured customer success stories have included bringing customers back from off maintenance, rolling out Orchestrations, upgrading 9.2

Transportation 52

Transportation Apparel Sports Ecommerce 52

inQuba

FEBRUARY 21, 2023

They are a far cry from the transactional, one-size-fits-all experiences that were once the norm. Use Case – upping the onboarding conversion rate As an insurance professional, you know that the customer journey is as important as the products and services you sell. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Customer Journeys Policies 52

Circular Edge

MARCH 4, 2024

Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June (..)

Innovation 52

Innovation Engagement Conference Entertainment 52

Circular Edge

DECEMBER 1, 2022

Apps & Tools and 1pg Orchestrator & Tools Enhancements Overviews. Safe Harbor Statement – The above is intended to outline general product direction. Digital Transformation & Orchestrator. Call Orchestrations from a Workflow. User Experience. PS – this also means a new version of the 9.2

Self Service 52

Self Service Roadmap Tools Resources 52

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience?

Innovation 111

Innovation Connections Analytics Touchpoint 111

Circular Edge

MARCH 4, 2024

Circular Edge Grows Quest Oracle Community Partnership to Highlight Oracle JD Edwards & Cloud Customer Innovations Circular Edge, an award-winning Oracle JD Edwards & Oracle Customer Experience (CX) Cloud Service Provider, today announces that their expanded partnership with Quest Oracle Community as one of its newest Platinum Elite Partners (..)

Innovation 40

Innovation Entertainment Customers Technology 40

Optimove

OCTOBER 28, 2021

The Optimove-Criteo integration empowers marketers to leverage Optimove’s hyper-segmentation and multichannel orchestration capabilities with Criteo’s advanced advertising platform. The post Optimove and Criteo Announce Partnership to Scale Multichannel Marketing Orchestration and Personalization appeared first on Optimove.

Marketing 52

Marketing Advertising CRM Ecommerce 52

Optimove

MARCH 10, 2022

And 2) from their products and services to billing and support, these companies are already halfway into being digitalized organizations. And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale. The results?

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. The resulting trained ML model is then deployed from the SageMaker Model Registry to staging and production environments upon manual approval.

Resources 101

Resources Training Connections Tools 101

Gainsight

NOVEMBER 22, 2019

You and the rest of the product team are launching what is sure to be the next game-changer. As a product manager for an enterprise software company, this scene is all too familiar. So the challenge is this: how can we as product people increase the awareness and adoption of new product releases? Today is the big day.

Multi-Channel 80

Multi-Channel Customer Success Communication Software 80

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Friction-free orchestration.

How To 87

How To Conference Customer Success CRM 87

Optimove

FEBRUARY 1, 2023

Digital Experience Platform Deliver personalized experiences in real-time, resulting in faster time-to-conversion and higher customer lifetime value Real-Time Content Recommendations Transform your digital platforms into personalized experiences with individualized content recommendations from the first visit.

Trends 52

Trends Customer Engagement Engagement Customer Experience 52

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Let’s start with the first one, which I think should intrigue you to want to read the entire article: Service experiences are becoming indistinguishable from product experiences. Here are my top five picks from last week.

Customer Service 58

Customer Service Self Service Trends Loyalty Programs 58

delighted

DECEMBER 8, 2021

Put your Delighted customer experience program on autopilot with 6 new integrations, all geared towards automating key aspects of the experience management process. Automatically correlate trends in customer sentiment to your organization’s key performance indicators, product lines, and more.

Feedback 77

Feedback Survey Omni-Channel Touchpoint 77

Solvvy

APRIL 1, 2022

Amy Street, Solvvy’s Head of Child Experience (CX). With insights in tow, Solvvy’s product and engineering teams got to work and, using our no-code, drag-and-drop Workflow builder, were able to create several new frameworks to ensure parents can orchestrate an intelligent journey for their children.

Social Media 108

Social Media Omni-Channel Report Video 108

Optimove

AUGUST 12, 2021

Including significant upheavals in the online business industry, where, over the past 18 months and as digital commerce of all kinds spiked to all-time highs, brands globally had to make a significant leap in the digital experiences they offer customers – to meet the ever-increasing expectations. A word on the campaign orchestration category.

Management 82

Management CRM Telecommunications Report 82

Blake Morgan

AUGUST 1, 2023

The two sides are related and can work together to create a smoother experience overall. Dib’s marketing plan dedicates three phases to the post-purchase experience: Deliver a world-class experience. Orchestrate and stimulate referrals. Marketing, sales, and customer service are crucial in the overall experience.

Sales 52

Sales Customer Service Marketing How To 52

CSM Magazine

DECEMBER 10, 2021

Let’s face it, customer-facing employees have the power to tarnish your brand or enhance your brand, which should make keeping them engaged and productive a critical part of your organization’s internal business objectives. For the employee experience, tool selection for the modern world of work is equally important.

Customer Journeys 98

Customer Journeys Omni-Channel Employee Experience Employee Engagement 98

inQuba

SEPTEMBER 30, 2022

“We are particularly proud to have won this award for the second year in a row,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

Inbenta

JUNE 12, 2023

These same companies also want to maintain a positive customer experience through meaningful customer service interactions. Even more compelling is that one negative Chatbot experience can drive away 30% of customers. If used correctly, Chatbots can have a significant positive impact on customer experience.

Chatbots 97

Chatbots Return on Investment Consulting Call Center 97

Think Customers

SEPTEMBER 22, 2023

True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey. Separate buzzwords from reality One obstacle to achieving omnichannel experiences involves how the term, “omnichannel,” is defined.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

How To 52

How To NPS Effort Score Touchpoint 52