BirdEye

NOVEMBER 21, 2023

From leveraging modern approaches like virtual tours to mastering collaborative content creation, this article guides you through strategic steps designed to innovate, captivate, and elevate your marketing game. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3.

Marketing 111

Marketing Social Media Advertising Tips 111

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways.

Leadership 52

Leadership Innovation Groups Conference 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Customer Success 98

Customer Success Leadership Sports Resources 98

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. Our teams are full of talent that we can use if we invite them to collaborate. Shoot for the stars.

Hospitality 140

Hospitality Guest Experience Advertising Culture 140

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Experience the richness of the NobelBiz Voice Carrier Network , our comprehensive voice carrier network and phone service.

System 103

System Communication Contact Center Self Service 103

Customer Bliss

FEBRUARY 23, 2017

I blog ( and podcast ) a lot around customer experience, and I’m usually on the go working with clients or at conferences/speeches/etc. Sometimes, though, a micro-case study in customer experience drops right into my lap. We use it on this blog and on my podcast too. Amazing customer experience.

Case Study 100

Case Study Study Social Media Conference 100

West Monroe

JUNE 5, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" on Spreaker. How do they keep up? You touched on cyber and cybersecurity.

User Experience 52

User Experience Company Healthcare Government 52

Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. Tune in to the full podcast to learn more so you can be prepared for any situation.

Customer Service 98

Customer Service Self Service Handbook Policies 98

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

CustomerSuccessBox

SEPTEMBER 20, 2021

The Customer Success industry has grown over the last couple of years and will continue to have immense growth in the future too. And Podcasts are a great way to learn about the CS industry, who the major players are, and what they’re doing. So here’s an ensemble of the top 9 customer success podcasts that one needs to subscribe to.

Customer Success 52

Customer Success B2B NPS Industry 52

Playvox

APRIL 25, 2023

Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Beyond Philosophy

NOVEMBER 16, 2023

2: Referral Programs Much like an affiliated marketing scheme, a referral program incentivizes your customers to refer their friends and family to use you. The idea is that you leverage the credibility that your brand receives as a result of your customers’ recommendations to people they know. John is up for it, though.

Sales 78

Sales Strategy Social Media Advertising 78

BirdEye

FEBRUARY 13, 2024

For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it. With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Kayako

APRIL 6, 2017

In UserVoice’s survey of Product Managers , it was found that customer support is involved in product development only 58% of the time. Our experience involving support. If you work in product development, you probably wish you could spend all day talking to customers, because you know how valuable that feedback is.

Feedback 257

Feedback Metrics Management Meeting 257

Customer Bliss

FEBRUARY 14, 2017

I’m always talking to people in customer experience roles about the importance of executive buy-in. Now everyone is ideally on the same page, and making decisions that benefit a customer-driven growth engine. In this Blake Morgan article on Forbes entitled “Customer Experience: Why Now?”

Leadership 137

Leadership Study Industry Company 137

Beyond Philosophy

AUGUST 17, 2023

Many years ago, I read a book that changed my life, The Experience Economy by Joe Pine, founder of Strategic Horizons. As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well.

Self Service 78

Self Service Hospitality Video Customers 78

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Customer Bliss

MAY 3, 2016

In this episode, Scott Dille of Northern Trust discussed his unusually broad Customer Executive Leadership role, and his path for leading an experience transformation. Scott is senior vice president of both partner (employee) and client experience. Improving the partner and customer experience. Episode Overview.

Chief Customer Officer 100

Chief Customer Officer Leadership Video Customer Experience 100

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Download three podcast episodes at the beginning of every week. Podcasts for Product Managers. That’s a lot to keep up with.

Resources 80

Resources Management Conference Groups 80

SurveySparrow

OCTOBER 25, 2023

Brand Name A brand name is like the first handshake with your customers. A powerful brand name can make your business memorable and help it stand out in a crowded market. A powerful brand name can make your business memorable and help it stand out in a crowded market. It is about understanding your customers inside and out!

Brands 52

Brands Strategy Marketing Social Media 52

Beyond Philosophy

APRIL 23, 2020

We discussed the significance of the Endowment Effect in a recent podcast. The Endowment Effect can significantly affect your customer-driven growth on both sides of the customer and brand equation. The Endowment Effect can significantly affect your customer-driven growth on both sides of the customer and brand equation.

Customer Journeys 180

Customer Journeys Consulting Customers Measurement 180

Kustomer

DECEMBER 3, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Chris Warticki from Epicor to discuss meeting customer service expectations with balance. Learn how Chris balances customer satisfaction by listening to the podcast below.

Customer Satisfaction 85

Customer Satisfaction Customer Journeys Customers Customer Success 85

Beyond Philosophy

OCTOBER 25, 2019

was our guest on a recent podcast to talk about the secret to Airbnb’s success. was our guest on a recent podcast to talk about the secret to Airbnb’s success. As a certified Customer Experience Professional, he helps organizations and leadership change to improve their experience for their team members and customers.

Hotels 104

Hotels Travel Hospitality Consulting 104

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

C Space

MARCH 7, 2019

In my role as Chief People Officer, I’m committed to fostering a collaborative, diverse, and inclusive culture. Err on the side of culture. In a relentless bid to revamp their company culture, leaders often find themselves trying to solve problems that may not need solving. What if leaders looked at things differently? Culture is fluid.

Culture 80

Culture Apparel Retail Advertising 80

Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. Your team is one of the most important teams in your business because you have a direct line to customers, their concerns, and their insights.

Contact Center 67

Contact Center Report eBook Tips 67

Beyond Philosophy

JUNE 18, 2021

There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.” We discussed the tactics and pitfalls of pricing strategy in a recent podcast. What tactics do you use in your pricing strategy?

Comparison 89

Comparison Retail Strategy Sales 89

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service.

Contact Center 52

Contact Center Call Center Management Gamification 52

C Space

AUGUST 5, 2019

Customer Values: Q&A with Peter Fader, Professor of Marketing, The Wharton School at the University of Pennsylvania. Peter Fader has written two books, both with “customer centricity” in the title: Customer Centricity and The Customer Centricity Playbook. That version of customer centricity isn’t what he means at all.

Marketing 61

Marketing Customer Centricity Net Promoter Score Chief Customer Officer 61

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Playvox

OCTOBER 26, 2022

Most companies are already sitting on thousands of conversations filled with actionable feedback that could help them prioritize issues and dramatically improve customer experience. Data from feedback like support tickets can be incredibly powerful. How do you mine the valuable insights you need from your customer feedback data?

Analytics 52

Analytics Analysis Feedback eBook 52

BirdEye

MAY 3, 2023

B2B and B2C marketing channels need customized approaches for best results in terms of language, creative design, brand positioning, messaging, etc. When done correctly, both are great for developing customer relationships, building trust in your brand, and getting high-value conversions.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySparrow

APRIL 11, 2021

The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . You gain your prospective customer, aka buyer’s trust, move them from the top of the funnel to its bottom.

Strategy 98

Strategy How To Effort Score Social Media 98

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. For some, it could be the desire to find an alternative or enhance an already existing experience. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Playvox

OCTOBER 20, 2022

Every chat conversation your customer service team has leaves a trail of valuable data around the issues your customers have experienced and their feature requests, questions, and concerns. It can be challenging to come up with tags to cover all customer issues and requests up front. Key Considerations. Tag Application Method.

Feedback 59

Feedback Comparison Report Analysis 59