CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform.

CRM 52

CRM Customer Relationship Management System Tips 52

Totango

SEPTEMBER 22, 2023

. “Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Calabrio

FEBRUARY 26, 2021

To better meet the challenges stemming from the evolving workplace due to the pandemic, Calabrio quickly pivoted its platform offerings to quickly assist customers struggling in response to COVID-19. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Analytics Omni-Channel 52

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

Daniel Group

APRIL 11, 2022

April 12, 2022 (Newswire.com) – Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. Power BI by Microsoft powers the Advanced Insights option. CHARLOTTE, N.C.,

Groups 105

Groups Feedback B2B Analytics 105

2020 Research

AUGUST 4, 2023

Self-Serve: Grilled Cheese Style With all the ingredients ready and a working stove, you can whip up insights on your own. If your project is quick-turn and relatively straightforward (much like a grilled cheese sandwich), you may want to consider using a digital research platform. Bon appétit! Request a consultation!

Analysis 98

Analysis Consulting Groups Survey 98

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce. Read More

Ecommerce 52

Ecommerce Competitive Advantage Consulting CRM 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Data 91

Data Analytics Customer Retention Software 91

SurveySparrow

MARCH 24, 2024

Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Its user-friendly platform is designed to streamline workflow, improve project profitability, and ensure precise billing.

Tools 52

Tools Sales CRM Social Media 52

SurveySparrow

APRIL 15, 2024

These tools can unlock valuable insights, optimize user experiences, and drive growth. This includes survey software and digital adoption platforms to dedicated product analysis tools. The feedback will provide you with insights that can be used to improve the overall product experience. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Gather insights on user experience and usability. I’m sure this is something you should have in mind before choosing the right feedback management platform. Real-Time Analytics : Get insights with actionable data and real-time reports.

Tools 52

Tools Feedback Analysis Analytics 52

Kustomer

MARCH 19, 2024

Today, we’re taking another step in that direction by launching KIQ Agent Assist , a suite of AI-powered capabilities designed to make it easier than ever for agents to efficiently resolve customer issues. Under the hood, it is a suite of AI-powered capabilities built on top of our CRM. What is KIQ Agent Assist? How Does it Work?

Self Service 69

Self Service CRM Knowledge Base Metrics 69

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! The Inbound Path Similarly, inbound calls are meticulously managed to ensure control over the customer interaction.

Contact Center 105

Contact Center Call Center Self Service System 105

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Insight into customer needs Customer surveys can help you identify specific customer needs and preferences.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. It now offers Listings, Insights , Webchat, Social, Referrals , and more in one platform.

Brands 116

Brands Multi-Channel Consulting Report 116

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. A true omnichannel platform such as NobelBiz OMNI+ is able to create the so-called “immersive experience” (for agents and clients alike).

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results.

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Trends Tips 59

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Do you want to uncover the real issues your employees are facing? Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

Optimove

NOVEMBER 28, 2023

That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value. At Optimove, we have an aspirational mission: To unleash brands’ full potential so they can gain their customer’s loyalty for life. As a result, our mission is our promise.

Brands 69

Brands B2C Customer relationships Loyalty 69

Clarivate

APRIL 4, 2024

Such insights aid in gauging the market demand for newly developed medications. That’s why, via our Insights Platform, we provide comprehensive epidemiological reports offering incidence and prevalence estimates for over 220 diseases, segmented by age and gender.

Data 52

Data Study Analysis Groups 52

Daniel Group

APRIL 13, 2022

On another note, we are pleased to announce that we have launched an enhancement of our ExperienceConnect services, Customer Feedback Advanced Insights, Embedded. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform. Read the full press release here. CHARLOTTE, N.C.,

Marketing 98

Marketing B2B Tips Feedback 98

CSM Magazine

APRIL 6, 2021

Vivantio launches new service management product suite to serve. Vivantio , a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms. growing B2B service firms.

B2B 81

B2B Management Software Meeting 81

Kustomer

JANUARY 8, 2024

While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks. Over-reliance on Zendesk’s chatbot platform may lead to misinterpretation of complex customer queries. Another challenge with Zendesk reporting is that it doesn’t offer deeper insights into actionable items.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Playvox

MAY 24, 2022

The SoFi team required visibility into this QA data at every level of the business, from C-suite, to manager, to analyst, to agent. Our agent optimization suite provides a platform for diverse teams to conduct critical quality control and visualize data in an agent-centric way. SoFi partnered with Playvox.

Data 72

Data Leadership Financial Banking 72

Optimove

MARCH 26, 2024

Next-Gen Marketing Advancements: Shai Frank, Optimove’s SVP of Product, followed by announcing next-generation advancements to Optimove’s AI-powered Suite, OptiGenie, plus more new features to empower marketers. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Connections 64

Connections CRM Conference Touchpoint 64

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform. How Did We Evaluate AskNicely Alternatives?

Analytics 52

Analytics Net Promoter Score Survey NPS 52

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Or perhaps, you want something new to try out. You have arrived at the perfect place my friend. What is Customer Thermometer ?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Brandwatch CX

FEBRUARY 20, 2024

Identify the most important aspects that suit your needs: are you interested in tracking your own social channels or do you want to keep track of what’s being said about you elsewhere? Things like data coverage (which media platforms does the tool crawl, how many languages, locations, etc.), 6) Be wary of contract lengths!

Social Media 87

Social Media Tools ROI Measurement 87

ChurnZero

NOVEMBER 11, 2022

of Customer Success teams now report into the C-suite. In companies with $500M or more in revenue, one-third (30.3%) of CS leaders have a place in the C-suite. That number gets higher in larger companies, companies with larger Customer Success teams, and companies who have invested in a Customer Success platform. of companies.

Study 98

Study Leadership Trends Customer Success 98

Totango

MAY 17, 2022

Below is a more detailed CRM comparison of these providers, including what makes each provider distinctive and what types of businesses and business applications they’re best suited for. It integrates with many other popular apps, including Zoho’s business suite apps. Zoho CRM is suitable for businesses of all sizes. HubSpot CRM.

B2B 79

B2B Sales CRM Software 79