Circular Edge

MARCH 4, 2024

The acquisition further strengthens Circular Edge’s ability to address customer needs for data-driven insights to support finance, operations, and lines of business via connected enterprise planning. We are excited to expand CE’s portfolio of services with our EPM expertise and look forward to this next chapter in our 10-year history.”

Competitive Advantage 52

Competitive Advantage Consulting Resources Connections 52

AWS Machine Learning

JANUARY 26, 2024

Refresh your understanding of the AWS Shared Responsibility Model as it applies to infrastructure, services, and data when you build LLM solutions. Build generative AI applications on secure cloud foundations At AWS, security is our top priority.

Government 123

Government Training Data Policies 123

Forrester's Customer Insights

MARCH 13, 2024

Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. Unlike Google, however, AWS […]

Policies 54

Policies Data Trends Customers 54

West Monroe

FEBRUARY 29, 2024

The recent policy change by Blackcat, a ransomware-as-a-service provider, to allow attacks on healthcare and critical infrastructure, signals a likely increase in such cyber events. Vulnerability Lifecycle Management: Regular vulnerability assessments are crucial, yet only 53% of hospitals have a plan to address identified vulnerabilities.

Healthcare 52

Healthcare Hospitality e-support Exercises 52

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud.

Tips 106

Tips Strategy Technology Interaction 106

VDS

SEPTEMBER 28, 2023

Transitioning your contact center to Genesys Cloud can be a daunting task, but with the right strategies, it can be a seamless process. Genesys Cloud is a powerful platform that can help you improve customer experience, increase efficiency, and reduce costs. Why Migrate to Genesys Cloud?

Contact Center 52

Contact Center Strategy Roadmap System 52

Calabrio

APRIL 28, 2021

There’s something to be said for planning ahead. But no one was planning for a pandemic. On the surface, Calabrio and our customers were planning for a continued shift to a hybrid workforce, more agent autonomy and flexibility in scheduling. So, while we weren’t planning for a pandemic, we were definitely prepared. .

Meeting 130

Meeting Engagement Management Contact Center 130

Eptica

AUGUST 29, 2021

Date: Monday, August 30, 2021 Author: Pauline Ashenden - Demand Generation Manager How to plan for customer service success at peak times. Author: Pauline Ashenden - Demand Generation Manager Every sector faces peaks in demand, where delivering excellent customer service becomes even more business-critical.

Customer Service 115

Customer Service How To Resources Tips 115

Circular Edge

MARCH 5, 2024

Web Services (SOAP and REST) : JDE can communicate with external systems through SOAP (Simple Object Access Protocol) or REST (Representational State Transfer) web services. File-Based Integrations: In scenarios where APIs or web services are not available, JDE can exchange data with third-party systems through files (e.g.,

Software 52

Software Government B2B System 52

AWS Machine Learning

NOVEMBER 22, 2023

Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. DL2q instances are the first instances to bring Qualcomm’s artificial intelligent (AI) technology to the cloud. This is a guest post by A.K

Automotive 102

Automotive Technology Training Strategy 102

CSM Magazine

JANUARY 8, 2024

And we had a plan… Within hours of that distress call, our team spun up a 100-seat cloud-based contact centre solution ready to support multiple European countries powered by the Twilio Flex platform. It was the fastest and most resilient way to restore customer service capabilities.

Groups 52

Groups Healthcare Multi-Channel System 52

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. Thousands of engineers are being onboarded to contribute to this transition. Why AWS DeepRacer?

Telecommunications 103

Telecommunications Training Chatbots CRM 103

AWS Machine Learning

NOVEMBER 22, 2023

The AWS Well-Architected Framework provides a systematic way for organizations to learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. These resources introduce common AWS services for IDP workloads and suggested workflows.

Metrics 93

Metrics User Experience System Data 93

BirdEye

APRIL 14, 2023

Cloud-based vs. desktop software Cloud-based software offers several advantages, including remote access, automatic updates, and secure data storage. Xero – Best for growing businesses Overview: Xero is an innovative cloud-based accounting software perfect for small businesses. for the lite plan.

Software 98

Software Financial Banking e-support 98

CSM Magazine

FEBRUARY 6, 2024

That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events. By integrating various aspects of finance and operational planning, Oracle EPM acts as a catalyst for cohesive teamwork.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Many of these are impossible to plan for or predict. You might also be interested in these posts: Migrating call accounting to the cloud? Published on: October 08, 2021.

Customer Service 120

Customer Service Trends Customer Service Strategies Meeting 120

VDS

MARCH 17, 2023

This article will focus on two popular contact center solutions: Genesys PureConnect and Genesys Cloud. We’ll also explore the advantages of moving to a cloud-based contact center solution like Genesys Cloud, as well as potential challenges to consider.

Contact Center 52

Contact Center Self Service Policies System 52

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

Transportation 104

Transportation Course Guidelines How To 104

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe the end-to-end workforce management system that begins with location-specific demand forecast, followed by courier workforce planning and shift assignment using Amazon Forecast and AWS Step Functions. This, in turn, highlights the project’s success in optimizing operations and service delivery.

Management 100

Management Analytics Data Resources 100

CSM Magazine

APRIL 17, 2024

As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most critical and outwardly visible organizations for any company. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed.

Customer Service 59

Customer Service Sports Banking Analytics 59

VDS

JUNE 6, 2023

As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. We’re now one of Salesforce’s leading Service Cloud specialists and most certified Salesforce systems integrator in Europe.

Groups 52

Groups Leadership Multi-Channel CRM 52

AWS Machine Learning

AUGUST 4, 2023

We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. The inference endpoints are connected with Data Cloud to drive predictions in real time. Introducing Einstein Studio on Data Cloud Data Cloud is a data platform that provides businesses with real-time updates of their customer data from any touch point.

Data 74

Data Training Connections Innovation 74

Eptica

SEPTEMBER 24, 2021

Managing it successfully relied on improving productivity and keeping costs low, without impacting the service that was delivered. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. How to plan for customer service success at peak times. Share this page on: Tweet.

Tips 123

Tips Measurement Interaction Management 123

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Circular Edge

MARCH 5, 2024

Web Services (SOAP and REST) : JDE can communicate with external systems through SOAP (Simple Object Access Protocol) or REST (Representational State Transfer) web services. File-Based Integrations: In scenarios where APIs or web services are not available, JDE can exchange data with third-party systems through files (e.g.,

Software 40

Software Government System B2B 40

Daniel Group

APRIL 11, 2022

April 12, 2022 (Newswire.com) – Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. ExperienceConnect is a secure, robust, cloud-based customer experience management system.

Groups 105

Groups Feedback B2B Analytics 105

DemandJump

JULY 31, 2023

While DemandJump is primarily an SEO platform, the company also offers professional content writing services. By pairing DemandJump’s SEO keyword research and content planning tools with content writing, cloud-based communications provider Vonage was able to increase their Page One rankings by a whopping 400%.

Communication 52

Communication Tools Company Marketing 52

Upstream Works

JULY 16, 2021

It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. Cloud Contact Center Solutions Help Organizations Remain Current with Applications.

Contact Center 78

Contact Center Innovation Self Service Customer Journeys 78

Upstream Works

FEBRUARY 17, 2022

This is a leading reason why there’s a growing gap between the service that customers expect and what contact centers are able to deliver. At a high level, contact center leaders can see the rationale here, but executing on the vision requires a clear plan. Pillar #1: Pursue Digital Transformation with Existing Infrastructure.

Contact Center 78

Contact Center Strategy Omni-Channel Social Media 78

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends. What are my profitable and unprofitable customers/products/services?

Case Study 52

Case Study Innovation Study Entertainment 52

CSM Magazine

JUNE 8, 2023

Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans. Calabrio , the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans.

Company 52

Company Multi-Channel Contact Center Customer Centricity 52

AWS Machine Learning

JANUARY 13, 2023

Parsons provides services and capabilities across cybersecurity, missile defense, space ground station technology, transportation, environmental remediation, and water/wastewater treatment to name a few. Parsons realized success of this event would be driven by efficient mechanisms and processes the AWS DeepRacer community has in place.

Transportation 86

Transportation Leadership Training Innovation 86

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Totango

MAY 17, 2022

B2B sales software can include data from marketing, sales, customer service and customer success management interactions. Today’s leading CRMs tend to be cloud-based. A cloud-based CRM can be accessed anywhere and more easily synced with data from other apps, such as marketing, customer service and customer success apps.

B2B 79

B2B Sales CRM Software 79