Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. Growth-minded business leaders and practitioners across the community have been recognizing our work.

Software 111

Software Customer Success Innovation Report 111

Totango

FEBRUARY 23, 2024

Marketers are increasingly targeted at driving pipeline and impact on revenue, but [the job] doesn’t end there. When CMOs and CCOs form a partnership around their customer knowledge, marketing can focus on customer acquisition while CS focuses on retention, increasing customer lifetime value, and brand advocates who refer more prospects.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

DECEMBER 7, 2023

In Hodges’ episode of the CS School podcast, she discusses how JLL successfully implemented this strategy, the early benefits they’re seeing in terms of customer outcomes, and the opportunities ahead to establish best-in-class processes. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 89

Sales NPS Customer Journeys Customer Success 89

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. Organizations that prioritize customer experience outperform their competitors and enjoy higher customer loyalty, increased revenue, and improved brand reputation.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Comm100

SEPTEMBER 12, 2023

increase the previous year. From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. Recruitment strategies : Create campaigns tailored to engage with more potential students and increase applications.

Management 156

Management Financial Resources Strategy 156

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

How To 87

How To Conference Customer Success CRM 87

ClearAction

AUGUST 19, 2020

To paint a concise picture of growth strength. It says: overall, our propensity to grow is increasing or decreasing. Secondly, it should generate appropriate behaviors and outcomes. Assumes satisfaction is sufficient toward growth. Assumes known costs or revenues for customer groups. One size does not fit all.

Customer Experience 174

Customer Experience Fashion Communication Customers 174

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Expansion and growth.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Report 91

Report Trends Customer Success Self Service 91

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. The value of a strong Customer Success motion is finally understood and viewed as a growth multiplier in an organization.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Gainsight

OCTOBER 2, 2023

CS is now a revenue engine for the organization. This inflection point couldn’t have come at a more opportune time, as a challenging economy has forced SaaS companies to focus on maintaining and growing revenue from existing customers through retention and expansion. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Success 52

Customer Success Net Promoter Score NPS Case Study 52

Gainsight

OCTOBER 2, 2023

CS is now a revenue engine for the organization. This inflection point couldn’t have come at a more opportune time, as a challenging economy has forced SaaS companies to focus on maintaining and growing revenue from existing customers through retention and expansion. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Success 52

Customer Success Net Promoter Score NPS Case Study 52

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. To deliver what’s promised, coordinate companywide, with the aim of continually increasing value for everyone. Is this approach used for every growth effort in your firm?

Metrics 62

Metrics Effort Score ROI Policies 62

Bill Quiseng

MARCH 15, 2022

As I was writing my latest book, Built to Win , I wanted to be sure to incorporate the notion that it’s important to design a customer-centric culture because there are clear outcomes to doing so. Well, as with any other work you do within your organization, shining the spotlight on culture is also all about the outcomes!

Culture 103

Culture Customer Centricity Competitive Advantage Hospitality 103

Team Support

OCTOBER 27, 2022

Good customer service increases retention. Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. On that note, TeamSupport’s State of Support 2022 survey found that: 74% of revenue comes from existing customers. Good customer service drives revenue.

Customer Service 98

Customer Service Customer Retention Customer Centricity Customers 98

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. Our study revealed a direct correlation between Gainsight Admins who completed our education program and an increase in NPS scores among our clients.

Net Promoter Score 52

Net Promoter Score Data NPS Study 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Instead, continuously evaluate what practices and customer insights might lead to better outcomes.”.

Customer Success 105

Customer Success Management Marketing Analytics 105

CSM Magazine

APRIL 15, 2024

Are you on the journey of building a startup and in dire need of SEO strategies that promise growth? Diving into SEO represents not just a savvy allocation of your digital marketing funds but also the most cost-effective strategy for startups eager to secure long-lasting outcomes. Beyond driving traffic, startup SEO is a game-changer.

Return on Investment 52

Return on Investment Competitive Advantage Strategy User Experience 52

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Data 91

Data Analytics Customer Retention Software 91

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

CX University

MARCH 18, 2024

For businesses, it can lead to increased customer loyalty, higher conversion rates, improved customer satisfaction, and ultimately, higher revenues. This can lead to increased brand awareness and positive word-of-mouth referrals as satisfied customers share their personalized experiences with others. Customer Engagement.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Team Support

FEBRUARY 1, 2024

This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction. All of these features work together to provide a holistic customer support experience that can lead to increased engagement and satisfaction levels. Take a self-guided tour or sign up for a live demo !

Tools 52

Tools Net Promoter Score Company Self Service 52

CX Journey

MARCH 28, 2018

Outlining what success looks like starts with: specifying the problems to solve, establishing the objectives, and defining the desired outcomes. How will you know the outcomes? Now, think about how you'll measure progress toward - and success of - each those outcomes. What matters most to each of these? What does that look like?

Measurement 161

Measurement Net Promoter Score First Call Resolution Effort Score 161

NobelBiz

NOVEMBER 13, 2023

The Direct Link Between CX and Revenue Growth To begin, it is essential to understand that positive customer experiences directly correlate to revenue growth. This organic growth through customer advocacy further contributes to revenue growth.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to Jason Lemkin, “Customer success is where 90% of the revenue is”. Love and care”: Closing the Business Outcomes Divide!

Customer Success 96

Customer Success B2C Customer Journeys B2B 96

Retently

MARCH 16, 2022

They need to tap into customer needs, predict and shape their behavior to be able to guide their way to their desired outcome – acting as a customer advocate in the long run. . From a business perspective, Customer Success is a strategic role, acting as a growth driver towards: increased customer lifetime value.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

West Monroe

JUNE 1, 2023

Economic volatility and declining venture funding is shifting the sector’s approach from “growth at all costs” to “optimizing the cost of growth.” As part of this exercise, CPOs and their executive teams should agree on the key outcomes—and, just as important, clear metrics—that define success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Totango

FEBRUARY 23, 2023

Challenging economic times really put pressure on teams to retain revenue. By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line. Continuously iterate “Iteration is key,” Taylor agrees.

Tips 83

Tips Net Promoter Score Metrics NPS 83

West Monroe

JANUARY 18, 2024

Across industries, the prospect of pursuing a merger is a means to unlock new avenues of growth, amplify a company’s competitive edge, and even enhance their overall business standing. Cost and revenue synergies uncovered through an inside-out analysis are typically more specific to the merging companies and their operational details.

Data 52

Data e-support Analysis ROI 52

Daniel Group

AUGUST 1, 2023

When starting a CX program, it is easy to identify business outcomes but more challenging to, for example, measure customer retention after embarking on a Customer Experience initiative. In my recent blog, What We’ve Learned to Help Clients Generate NPS Growth! , Please take a few minutes to read it. How do we know this?

Measurement 52

Measurement NPS B2B Groups 52

Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” .

Customer Success 52

Customer Success Chief Customer Officer Effort Score eBook 52

Gainsight

APRIL 14, 2022

One of the biggest paradigm shifts is an increased appreciation for the customer base. In fact, customer success is the critical growth engine driving net revenue retention (NRR) for subscription-based businesses. Demonstrate the ROI to Increase Corporate Spend in CS and CS Ops teams. Why NRR Matters.

Chief Customer Officer 59

Chief Customer Officer Effort Score Customer Success Analytics 59

Integrity Solutions

NOVEMBER 29, 2022

The responses we hear are often things like, we need to sell more, we need higher productivity, we want to increase accounts in a specific product line by a certain percentage. These are all good goals to have, but they’re outcomes; they’re not predictive. Did our salespeople see value in the training?

Training 87

Training Metrics Sales ROI 87

Playvox

FEBRUARY 13, 2024

Do you want to increase revenue through cross-selling ? Focus on KPIs that measure and drive the outcomes you want most. They’re a smart place to start building a strong culture of learning and increase engagement. Get clear and honest about your real goals. Are you trying to boost customer sentiment ?

Contact Center 88

Contact Center Gamification Measurement Training 88

BirdEye

MAY 3, 2023

In the same way, achieving critical business outcomes requires a series of short-term goals that build upon each other. In the same way, your marketing success depends on a strategic patchwork of marketing activities that come together to increase brand awareness, generate leads, and, ultimately, increase sales.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98