offices 
InMoment XI
FEBRUARY 28, 2023
In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom. Desmond has over a decade of experience in this field, and in his current role, he has spearheaded and launched the VoC program at SRO.
Clarivate
JANUARY 19, 2024
Over half of research office leaders say researchers are disengaged. In late 2023, Research Professional News, an editorially independent part of Clarivate , surveyed research office leaders and staff as well as researchers around the world, taking a close look at the challenges facing them today and in the future.
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Storyminers
OCTOBER 12, 2020
This dynamic trio really turn up the heat on the controversial topic: ”OFFICE POLITICS AND THE FINE ART OF SUCKING UP!” Catch it on youtube here: RSG3 – TTTO2 – Office Politics and The Fine Art of Sucking Up – YouTube. RSG3 – TTTO2 – Office Politics and The Fine Art of Sucking Up.
BlueOcean
APRIL 20, 2023
We had another member of the wonderful ONQ family on the podcast: Sean Hammerle, who is the company’s Chief Operating Officer and an award-winning motivational leader and speaker. Eventually, I took over that aspect of the company and grew into my present role of Chief Operating Officer. So for a long time, we weren’t openly gay.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program.
Retently
JULY 28, 2023
Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer. What Is a CXO? What Does a CXO Do?
Uniphore
JANUARY 13, 2022
As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer. The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. He also revealed what gets him going and what excites him the most about the future of Uniphore.
Speaker: Christian Jakenfelds, CSM at Planhat
Often, the information that marketing and sales need is just lying on the floor of the CSM’s (virtual) office, and its value might be overlooked. But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Tips to reduce absenteeism – almost immediately.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
With this paradigm shift in buyer behavior, the partnership between the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. "Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning.
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So why do more than ⅓ of business leaders want contact center associates back in the office? Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to learn how your business can enhance customer service and experience.
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In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it. In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively.
Speaker: Tom Lewis, CEO of SmartAction
Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! How cloud-based AI automation integrates with every IVR / contact center platform. Omnichannel – how to automate in voice first then scale the same solution digitally.
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