BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Table of contents Defining competitive intelligence Why is competitive intelligence important?

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Clarivate

JULY 19, 2023

A three-phase approach to comprehensive patent portfolio analysis A patent portfolio analysis can be broken into three phases: audit, benchmarking, and opportunity identification. The benchmarking phase places your company’s existing portfolio within today’s competitive environment.

Analysis 52

Analysis Comparison Strategy Tools 52

Kustomer

SEPTEMBER 9, 2020

Marketplace. As I began analyzing the data, I approached my research with a central hypothesis: Average Handle Times will be higher for clients in our Marketplace and Service industries and lower for clients in our Delivery and Retail industries. Marketplace: 7.5 Then, I defined the industry category of each organization.

Average Handle Time 52

Average Handle Time Exercises Retail Competitive Advantage 52

customer sure

MAY 30, 2023

They are a fantastic example of how the right approach to customer feedback can drive real business growth, especially in a highly competitive marketplace like the Underfloor Heating sector.”

Feedback 62

Feedback Case Study Call Center Software 62

BirdEye

NOVEMBER 18, 2022

Facebook Marketplace : Facebook Marketplace is one of the most effective ways to target members of your audience already searching for your products. You can list your products directly on Marketplace using display ads to communicate directly with your audience. Benchmarking. Invites to follow your page.

Marketing 98

Marketing Social Media Video Groups 98

SurveySparrow

JUNE 28, 2023

In the competitive landscape of today’s business world, the success mantra that resonates among most thriving companies is the strategy of providing a personalized customer experience.This concept is rooted in the understanding that every customer is unique, with their own set of preferences, behaviors, and past interactions.

Industry 52

Industry Tips Customer Experience Healthcare 52

Lumoa

JANUARY 9, 2018

All will take leadership deeply committed to customer experience as a significant marketplace differentiator.” Adam Toporek, Customer Service Expert, Speaker and Author @adamtoporek | blog “The future of customer experience will involve finding ways to use technology to create and maintain positive emotional connections with customers.

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

CSM Magazine

APRIL 20, 2023

They are a fantastic example of how the right approach to customer feedback can drive real business growth, especially in a highly competitive marketplace like the Underfloor Heating sector.” About CustomerSure CustomerSure is a multi-award-winning software company that champions the business benefits of customer feedback.

System 52

System Feedback Healthcare Insurance 52

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. The methods used to understand competitors most often involve one or more approaches to benchmarking.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. The methods used to understand competitors most often involve one or more approaches to benchmarking.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

CSM Magazine

MAY 26, 2023

This will ultimately foster a competitive edge and contribute to long-term success. Organizations should establish clear metrics and benchmarks to gauge efficiency improvements. By doing so, organizations can iteratively refine their approaches, driving ongoing progress and maintaining a competitive edge in the marketplace.

Data 52

Data Management Roadmap Government 52

Beyond Philosophy

DECEMBER 6, 2018

A customer is four times more likely to defect to the competition if the problem is service-related rather than product- or price-related. All too often my clients tell me that the critical issue for them in the marketplace is price, but it is never price. 8 Key Stats That Show You Customer Experience Delivers ROI.

ROI 164

ROI Customer Experience Customers Resources 164

CSM Magazine

APRIL 26, 2022

Conjura’s real-time analysis is overcoming this limitation by combining data from fulfillment, warehousing, and supply chain sources, with online/offline sales and marketplace transactions and customer metrics. The Conjura platform helps businesses integrate, benchmark and action their data to unlock growth opportunities.

Analytics 52

Analytics e-support Analysis Financial 52

CX Journey

FEBRUARY 27, 2019

New competitors enter the marketplace, and industry trends emerge. Take a look at benchmarks. You may think your scores are great in a vacuum, but when benchmarked, you may not look so good. As long as that's happening - and I don't see that every changing - there's no resting on laurels. The business changes.

Metrics 88

Metrics NPS Trends Financial 88

SurveySparrow

JULY 13, 2023

At the heart of this understanding lies a solid voice of the customer strategy—a proven method that helps businesses thrive in the competitive landscape by turning insights into actionable steps. Moreover, articulating these objectives will provide a blueprint for your strategy and serve as a benchmark for success.

Strategy 52

Strategy Social Media Competitive Advantage Analysis 52

CX Journey

FEBRUARY 27, 2019

New competitors enter the marketplace, and industry trends emerge. Take a look at benchmarks. You may think your scores are great in a vacuum, but when benchmarked, you may not look so good. As long as that's happening - and I don't see that every changing - there's no resting on laurels. The business changes.

Metrics 80

Metrics NPS Trends Financial 80

ReviewTrackers

AUGUST 13, 2018

In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth. It’s a key competitive differentiator that will increase your customer lifetime value, strengthen your brand reputation, and positively impact your bottom line performance.

Customer Satisfaction 146

Customer Satisfaction Metrics Net Promoter Score Effort Score 146

delighted

MARCH 23, 2021

Before you can focus on improving customer retention, you must benchmark how you’re currently doing in this department. In today’s marketplace where competition is high and loyalty is low, you must stay top of mind. What’s your customer retention rate? Keep your products and services top of mind.

Customer Retention 116

Customer Retention Strategy Net Promoter Score NPS 116

ClientSuccess

NOVEMBER 15, 2017

It can be tempting to write off this extra step if your company is part of a larger, more mature marketplace as the customer experience is likely well documented and established. Mature marketplaces also mean a wider variety of options for consumers. Mapping out the customer journey isn’t just for small start-ups or unicorn companies.

Customer Journeys 40

Customer Journeys Management Metrics Customer Success 40

SurveySparrow

OCTOBER 13, 2023

Consider a popular online marketplace specializing in eco-friendly products. How can it use feedback loops to enhance its customer experience and maintain its competitive edge? Benchmarking Competitor Feedback: Study feedback about competitors’ eco-friendly products and services.

Feedback 52

Feedback Examples Social Media e-support 52

delighted

OCTOBER 11, 2019

We’ll go into both methods (and our own take on how you should think about your NPS score) below, but for the relative method, we’ve created a simple NPS benchmarking tool that allows you to compare your NPS with others in your industry. This helps you understand where you stand in the marketplace. Software NPS benchmarks.

NPS 46

NPS Net Promoter Score Comparison Survey 46

Engine Insights

AUGUST 26, 2016

“Your ability to learn faster than your competition is your only sustainable competitive advantage.”. – Arie De Gues (Competitive Strategy Thought Leader). Benefits of competitive intelligence span across innovation, product development, customer acquisitions, and mergers and acquisitions allowing organizations to: .

System 40

System Competitive Advantage Innovation Analysis 40

SurveySparrow

JUNE 22, 2023

Customer experience is no longer just a buzzword—it’s a critical factor that distinguishes your brand in today’s competitive marketplace. It needs to be continuously monitored, measured, and improved upon to stay ahead in today’s competitive business landscape.

Measurement 52

Measurement Customer Experience Effort Score Net Promoter Score 52

Magellan Solutions

JUNE 15, 2021

They do not have the capacity to ream through the global marketplace, yet. Moreover, in a book written by Porter titled “ Competitive Advantage: Creating and Sustaining Superior Performance ,” he explained further that the model can determine costs and affect profits. And which ones could be improved to provide competitive advantage.

Competitive Advantage 52

Competitive Advantage Analysis Sales Call Center 52

Maru Group

MAY 28, 2019

Come September, messages designed to accelerate hotel bookings – such as number of users viewing a property or room availability – will be banned under new Competition and Market Authority (CMA) regulations. It indicates a clear opportunity to differentiate in a crowded marketplace with a compelling and seamless customer experience.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Maru Group

MAY 28, 2019

Come September, messages designed to accelerate hotel bookings – such as number of users viewing a property or room availability – will be banned under new Competition and Market Authority (CMA) regulations. It indicates a clear opportunity to differentiate in a crowded marketplace with a compelling and seamless customer experience.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Maru Group

MAY 28, 2019

Come September, messages designed to accelerate hotel bookings – such as number of users viewing a property or room availability – will be banned under new Competition and Market Authority (CMA) regulations. It indicates a clear opportunity to differentiate in a crowded marketplace with a compelling and seamless customer experience.

Travel 40

Travel Hotels Comparison Customer Journeys 40

Innovative CX

NOVEMBER 12, 2020

Frequently, organizations need a reason to do better such as a competitor invading their marketplace, satisfaction levels taking a dip, contact centers having long hold times, product quality is failing or retention is spiraling downward. Is your technology keeping pace with the way customers want to interact with you?

Customer Experience 52

Customer Experience Contact Center Customer Expectations Policies 52

Alliance by IFS

AUGUST 12, 2019

But an increasingly crowded marketplace means medical device field service companies face mounting pressure to cut operational costs while delivering the higher value service consumers expect, including: Maximized equipment uptime. Stay Ahead of Your Competition with Integrated FSM Software.

Self Service 75

Self Service Knowledge Base Hospitality Training 75

OpinionLab

JANUARY 14, 2019

As the business grew ForeSee created one of its most important deliverables, a CSAT driver benchmark that enabled companies to compare themselves to other like companies on an “apples for apples” basis. Feedback is bad – feedback is listening to the squeaky wheel and will not lead to good business decisions.

Analytics 60

Analytics Measurement Call Recording Feedback 60

OpinionLab

MARCH 25, 2019

A new era of Customer Experience is upon us as CX moves steadily towards becoming a de facto strategic imperative for any organization seeking competitive differentiation and business growth in today’s marketplace. A retailer may prioritize the ability of a CX technology solution to benchmark them against peers and best-in-class.

Omni-Channel 74

Omni-Channel Customer Experience Contact Center Retail 74

datastax

MAY 22, 2019

All this functionality is awesome, but we knew that we needed to price Constellation services properly to be competitive. To test this claim, we benchmarked DataStax Apache Cassandra as a Service against a top NoSQL DBaaS with an IoT workload.

Ecommerce 78

Ecommerce Government Software Resources 78

NetBase

JUNE 1, 2020

Using social listening to inform sentiment analysis and establish benchmarks as brands move through the phases of the COVID-19 crisis. How to use social analytics to stay aware of the competition during COVID pandemic. How to use social analytics to capture community-stresses and shift communication strategy in the middle of crisis.

Consumers 64

Consumers Marketing Social Media Analytics 64

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. How will your customer experience set you apart from the competition? 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Oracle

SEPTEMBER 20, 2020

Sleep Country, a specialty retailer of mattresses and sleep accessories in Canada, set out to reinvent their ecommerce experience, and they did so with methodic precision by engaging in market research, gathering customer input, and benchmarking against the competition. The result?

Ecommerce 42

Ecommerce Tips Self Service B2C 42

OpinionLab

MARCH 25, 2019

A new era of Customer Experience is upon us as CX moves steadily towards becoming a de facto strategic imperative for any organization seeking competitive differentiation and business growth in today’s marketplace. A retailer may prioritize the ability of a CX technology solution to benchmark them against peers and best-in-class.

Omni-Channel 60

Omni-Channel Customer Experience Contact Center Retail 60

ReviewTrackers

SEPTEMBER 29, 2019

In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth. It’s a key competitive differentiator that will increase your customer lifetime value, strengthen your brand reputation, and positively impact your bottom line performance.

Customer Satisfaction 50

Customer Satisfaction Metrics Net Promoter Score Effort Score 50