ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. It’s no surprise that customer success and loyalty go hand-in-hand.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. White Papers. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Customers That Stick

SEPTEMBER 18, 2014

Here’s a look at how to target Millennials effectively through loyalty programs. A recent study by Bond Brand Loyalty found that nearly 70 percent of those surveyed said they’d change where they shop because of the presence of a quality loyalty program, indicating that Millennials are highly responsive to retailer loyalty programs.

Loyalty Programs 133

Loyalty Programs Loyalty Social Media Study 133

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

They want to know how to increase loyalty and revenue and all that good stuff. When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 92% of customers feel a poor service experience decreases their loyalty. We have been there.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Bob Hayes

SEPTEMBER 18, 2017

Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Analytics Primarily Used to Improve Loyalty and Reduce Costs. The top three areas in which companies use analytics include improving customer loyalty, reducing enterprise costs and improving resource allocation (see Figure 1).

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. By establishing and getting sign-off on the project goal(s), criteria, and expected outcomes upfront, you can better allocate resources, strategize, and align internal teams to execute a successful implementation. Think about the benefits (e.g.,

Contact Center 115

Contact Center How To Transportation Roadmap 115

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices. CS in Focus.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Talkdesk

DECEMBER 1, 2020

If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line. CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Since self-service, customer loyalty is no longer defined by the reception of a quick answer to a simple question. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Since self-service, customer loyalty is no longer defined by the reception of a quick answer to a simple question. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Calabrio

JUNE 13, 2017

Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty. Since self-service, customer loyalty is no longer defined by the reception of a quick answer to a simple question. Take a look at our white paper, Simplexity, Break Customer Service Out of Chaos and Move Forward.

Self Service 100

Self Service Contact Center Call Center Training 100

Oracle

MARCH 22, 2021

On top of that, the pandemic has severely tested customers’ brand loyalty, with two respective 2020 reports from Ketchum and McKinsey highlighting the growing number of people shifting their brand preferences since lockdowns went into effect. That’s why first impressions matter just a little more for B2C marketers.

B2C 85

B2C B2B Marketing eBook 85

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Behaviors lead to loyalty. The second step is to determine if you have the resources to invest in hiring the number of CSMs required to effectively manage your full customer base. Learn More! Download now! THE PERFECT RECIPE.

Customer Success 51

Customer Success Customers Study Interaction 51

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. As automation, bots, and AI reshape the landscape, inquiries directed to the agent will become more complex, and emotional in nature.

Contact Center 40

Contact Center Employee Engagement Engagement Training 40

datastax

JANUARY 2, 2019

Today’s most powerful companies do everything they can to serve up personalized experiences to customers during every encounter, as personalization has proven to increase customer loyalty and drive more sales. And would you prefer to store less sensitive data on public cloud resources or more expensive private cloud infrastructure?

Trends 105

Trends Data Management Government 105

NobelBiz

FEBRUARY 13, 2024

With NobelBiz, you can elevate your customer service from routine interactions to memorable experiences that build loyalty and trust. This technology ensures that your IVR system is not just a tool for routing calls, but a comprehensive solution for enhancing customer engagement and loyalty. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Figure 3 summarizes the major differences across the levels of analytics maturity.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Figure 3 summarizes the major differences across the levels of analytics maturity.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

Beyond Philosophy

SEPTEMBER 6, 2016

Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. It’s extremely important for targeting the best customers that their array of value requirements are well understood and that the resources devoted to getting these customers be well-applied.

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

Service Untitled

NOVEMBER 8, 2012

From digital signs on busy highways showing shortened waiting times in local emergency medical facilities to expedient office staff, the new faces of medical care seek customer loyalty by creating positive experiences. From the moment a patient calls for an appointment, the expectation for services begins. photo by: The National Guard.

Customer Service 53

Customer Service Wait Times Hospitality Insurance 53

ProProfs Chat

JULY 13, 2018

If downloading a white paper would enter them into the evaluation phase, stop showing them ads with the aim to increase awareness or top-of-the-funnel marketing materials such as general blog post or checklist. Repeating the ads more than 10 times can make people angry. Try Live Chat for Free.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

Strativity

MARCH 21, 2018

In an ever increasing customer-centric world, employees are the key to unlocking customer loyalty. Yet, while considerable investment and resources have focused on customers during the last several years, many companies have neglected the individuals on the front line of delivering their customer experience – their employees.

Customer Satisfaction 40

Customer Satisfaction Engagement Customer Centricity Loyalty 40

Comm100

NOVEMBER 2, 2017

It helps supervisors see if the proper training and resources are being made available to agents. Ultimately, by creating a dialogue with customers, the customer satisfaction survey can lead to a better customer experience in the future, and can actually increase customer loyalty and brand engagement.

Customer Satisfaction 160

Customer Satisfaction Survey Feedback Tips 160

ShepHyken

JUNE 29, 2020

Each week I read a number of customer service and customer experience articles from various resources. CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line.

Net Promoter Score 12

Net Promoter Score Customer Service Retail eBook 12

Comm100

JANUARY 14, 2020

Consider the role of your website, social channels, live chat, knowledge base, mobile chat, and more, in moving your customer from awareness to loyalty. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. White Paper. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

SmartKarrot

APRIL 22, 2022

Using these, you can make sure that the customers get to familiarize themselves with the product/service and thus earn their loyalty. Dedicating resources that provide quick and engaging solutions will help you boost your customer retention. You can have inbound content such as informative blogs, e-books, white papers, etc.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary. 4) Avoid Being Duped. 6) Context for Managerial Success.

Strategy 48

Strategy Customer Experience How To ROI 48

Currency Alliance

JANUARY 24, 2018

It’s simply that, now that attention is undersupplied, instead of conventional commodities, the ecosystem must adopt a new shape around the new finite resource. This must occur at the point at which the resource is used, i.e., by the consumer-facing brand. Who knows – a virtuous circle of customer loyalty may ensue.

Advertising 49

Advertising Retail Consumers Social Media 49

Comm100

FEBRUARY 19, 2020

On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Assigning VIP status to your big spenders will foster greater loyalty and encourage them to keep buying from you. To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper.

Company 162

Company B2C Social Media e-support 162

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. ” KPMG also found that personalization is the strongest pillar driving customer loyalty in 19 of 27 markets. Accessible.

Customer Experience 223

Customer Experience Omni-Channel Chatbots Social Media 223

InMoment XI

NOVEMBER 2, 2021

Organizations can leverage CX listening tools to identify what about a brand spurs trust and loyalty from its customers and take action to make those offerings even stronger. Eliminating such costs can save companies time, resources, and revenue. Curious how your CX program can help you identify opportunities for cross-sell and upsell?

ROI 260

ROI Customer Retention Infographics eBook 260

Help Scout

AUGUST 11, 2021

ClientSuccess also offers many resources for individuals with different learning preferences outside of blogs. If you’re curious about this blog and want to explore more to see if it’s for you, here are some resources you can use to decide: Webinars on Customer Success. White papers. Tip sheets. Mentoring program.

Customer Service 80

Customer Service eBook Leadership Resources 80

Comm100

FEBRUARY 19, 2020

On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Assigning VIP status to your big spenders will foster greater loyalty and encourage them to keep buying from you. To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper.

Company 100

Company B2C Social Media e-support 100

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Why move beyond the stuff that gives them Pause? And, quite frankly, moving one millimeter beyond their professional comfort levels is exactly where they need to go.

Customer Retention 13

Customer Retention Employee Experience Communication Culture 13

Comm100

JANUARY 14, 2020

Consider the role of your website, social channels, live chat, knowledge base, mobile chat, and more, in moving your customer from awareness to loyalty. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. Choose your technology.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

NOVEMBER 15, 2017

This is because, as the Harvard Business Review puts it, “delighting customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does.” Measuring first contact resolution can uncover agent training issues, and can help you get the resources you need to succeed.

How To 111

How To First Call Resolution Social Media Contact Center 111

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 153

Social Media Examples Customer Service Tips 153