Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 153

Social Media Examples Customer Service Tips 153

Avaya

JANUARY 29, 2019

Now new and current customers can get the latest software updates with fewer IT resources and upfront costs than traditional, premises-based software deployments. Identify opportunities to enhance compliance and overall efficiency, cost, and quality of customer service. Additional Resources You May Find Helpful.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Enhance Customer Service and Reduce Churn. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Comm100

OCTOBER 17, 2017

This is why an effective social media support strategy can double as a stellar marketing strategy – customers trust their friends and contacts more than they trust advertisements. Increase Customer Loyalty. Research has shown that 86% of high-value customers are more loyal to brands they engage with on social media.

Social Media 127

Social Media Customer Service Customer Care Feedback 127

Amity

SEPTEMBER 15, 2016

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 48

Loyalty Metrics Sales Software 48

Amity

APRIL 3, 2014

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 48

Loyalty Sales Metrics Software 48