Comm100

JANUARY 14, 2020

With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT). You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

FCR) and average handle time (AHT). Consider the role of your website, social channels, live chat, knowledge base, mobile chat, and more, in moving your customer from awareness to loyalty. This post includes highlights from our Omnichannel white paper. such as first contact resolution rate. Reduced costs.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Bold360

DECEMBER 4, 2016

Certain destinations will require advanced training and resources, due to the high level of detail involved in the planning. It also has the added benefit of reducing your customer support team’s workload and improving the call center’s average handle times. 10 per inquiry!

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40