NobelBiz

FEBRUARY 13, 2024

NobelBiz stands ready to guide and support your center in mastering CRM integration, transforming data into meaningful customer connections. With NobelBiz, you can elevate your customer service from routine interactions to memorable experiences that build loyalty and trust. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

Beyond Philosophy

SEPTEMBER 6, 2016

Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. But, all customers are not created equal; some have more potential value than others. Let us deal with the second challenge first: gaining insight into what represents value for prospective customers.

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

ProProfs Chat

JULY 13, 2018

Data from Riskified show that return customers account for 1/3rd of all online shopping revenue and they tend to spend 3 times more than one-time shoppers. Yet 44% of companies have no focus on customer retention. Customer retention could generally be traced down to customer satisfaction.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

InMoment XI

NOVEMBER 2, 2021

Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve. 2: Customer Retention.

ROI 260

ROI Customer Retention Infographics eBook 260

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Finding common ground through storytelling catalyzes professional development, workforce engagement and customer and stakeholder success. Why move beyond the stuff that gives them Pause?

Customer Retention 13

Customer Retention Employee Experience Communication Culture 13

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. You have to encourage their loyalty. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. You need to give people access to learning resources.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

inQuba

JANUARY 10, 2019

Although organizations have matured in their ability to measure customer experience, CX programs have not provided a strong enough basis for the investments made in CX. [1] 1] Forbes tells us that the increase in CX Management efforts, resource and focus is disproportionate to the value created for customers and organizations.

Management 40

Management Customer Retention Customer Journeys Interaction 40

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. You have the option to create a knowledge base exclusively for employees to complement your customer-facing knowledge base. Link to Additional Resources.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Comm100

OCTOBER 17, 2017

This is why an effective social media support strategy can double as a stellar marketing strategy – customers trust their friends and contacts more than they trust advertisements. Increase Customer Loyalty. Research has shown that 86% of high-value customers are more loyal to brands they engage with on social media.

Social Media 130

Social Media Customer Service Customer Care Feedback 130