AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 135

Innovation Travel Financial Exercises 135

Kayako

MAY 13, 2022

What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. Let’s look at the elements of a self-service portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways. Website speed tests.

e-support 208

e-support Customer Experience Social Media Chatbots 208

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. Remember that LLMs are generalists.

Training 109

Training Interaction Chatbots Customer Centricity 109

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience. Think about it.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge?

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Uniphore

JUNE 16, 2021

Your Knowledge Base is Hurting Your Agents. Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. What Your Call Center Agents Rant About on Social Media. Read on to learn why.

Contact Center 204

Contact Center Training Call Center How To 204

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. After all, if you know what your audience wants before they do – you’ll be miles ahead!

Analysis 208

Analysis Survey Feedback How To 208

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! To make sure you find the right chatbot for your team, we have put together the key questions to ask chatbot vendors when deciding what software to buy.

Chatbots 130

Chatbots How To Measurement Report 130

NobelBiz

FEBRUARY 27, 2024

Table of Contents What is Call Center Optimization? Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Uniphore

JUNE 10, 2021

We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like, what makes up a “home office.” Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. What is the Biggest Challenge You Faced During COVID-19?

Call Center 246

Call Center Self Service Contact Center Case Study 246

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. We also discuss some relevant use cases.

Self Service 103

Self Service Contact Center Multi-Channel Knowledge Base 103

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Industry 114

Industry Customer Experience Analytics Training 114

Team Support

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation? What to Automate Routing Efficient ticket routing ensures that customer queries are directed to the right personnel for timely resolution.

Customer Service 59

Customer Service Knowledge Base Exceptional Customer Service B2B 59

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

JUNE 10, 2021

This blog challenges that status quo. Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Four Truck Roll Optimization Innovations.

Self Service 207

Self Service Innovation Analytics Transportation 207

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Choose your knowledge base type.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

ShepHyken

OCTOBER 19, 2018

This week we feature an article by Lindsay Tjepkema who shares how people are using AI strategies and the impact they are having on the world of CX. – Shep Hyken. Introduction: AI in CX. _. I wanted to go beyond just regurgitating facts, figures, and formulas that you can find scattered about the web about how AI is impacting CX.

Customer Service 111

Customer Service e-support Chatbots Automotive 111

Optimove

NOVEMBER 7, 2023

That’s exactly what OptiGenie does. As your customers, marketing, and technology evolves, so too does Optimove’s AI. From building innovative Predictive Models back in 2012, to the recent launch of our AI Copy Assistant, and everything in between – AI has always been at the core of Optimove.

Marketing 83

Marketing Multi-Channel Groups Customer Journeys 83

NobelBiz

MARCH 26, 2024

Table of Contents What Is Customer Experience Automation (CXA)? Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. This powerful tool serves as the cornerstone, revolutionizing the way your contact center operates.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

BirdEye

OCTOBER 11, 2023

This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Customer experience is much more than just a buzzword, especially in the insurance industry.

Insurance 111

Insurance Industry Customer Experience Self Service 111

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). Enter OptiGenie Generative AI Insights.

Data 59

Data Marketing Comparison Analysis 59

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Government 122

Government Training Data Policies 122

Comm100

NOVEMBER 8, 2018

What are the demographics, psychographics, and firmographics of your audience? What are their preferred channels, and what queries do you usually receive during what stages of the customer’s lifecycle? If you’re expanding and trying to reach a new audience, what type of queries do you anticipate? Knowledge base.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? But they don’t have to be.

Self Service 52

Self Service Chatbots CRM Social Media 52

BirdEye

NOVEMBER 15, 2023

With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more. AI can help businesses engage customers, automate operations, and improve employee efficiency. We’ve had some great conversations on the evolution of AI.

Brands 111

Brands Data Technology Consumers 111

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Detecting fraudulent collusion across data types requires multi-modal analysis.

Financial 101

Financial Multi-Channel Marketing Analysis 101

Comm100

APRIL 30, 2020

Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Provide answers with a flexible knowledge base. One way to deal with this is through an intelligent knowledge base. Empower agents with canned messages and AI assistance.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

SmartMessage Blog

MAY 16, 2023

We hesitantly challenged the depth of its knowledge and the accuracy of its answers by asking various questions on different subjects. ChatGPT is an artificial intelligence product that gained over a million members in a week, breaking the popularization record of previous web-based platforms into history.

Marketing 52

Marketing Chatbots e-support Social Media 52

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. No matter what happens next, your employees and customers will continue to have questions they need answered (and fast), even as your call center struggles to maintain operational continuity.

Knowledge Base 95

Knowledge Base Call Center Self Service Management 95

Upstream Works

NOVEMBER 30, 2022

Cloud-based platforms provide new capabilities, but the benefits can only be fully realized when focusing on particular problem sets. What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. In the early stages of the pandemic, business conditions became very fluid.

Self Service 78

Self Service Contact Center Customer Experience Chatbots 78

Ascribe

SEPTEMBER 16, 2023

Artificial intelligence (AI) has gone mainstream and there is simply no escaping reading, hearing and talking about it. No matter the industry, AI will impact it. Indeed, AI is already impacting such disparate industries as finance, health care, travel, national security and farming! AI is an essential piece of that solution.

Analysis 52

Analysis Social Media Case Study NPS 52

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Contact Center Gamification 122

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing? You must be well acquainted with what AI is and what its use cases are by now.

Analysis 52

Analysis Marketing B2B Tools 52