InMoment XI

DECEMBER 6, 2022

How do you train staff in the franchises to instill customer experience in all that they do, maximizing sales? Q: Please share more on how you managed to show a clear link between CX improvement and ROI or sales improvement? It’s often a challenge in many industries. Q: ​Your NPS at the franchise level is incredible.

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

How To 260

How To ROI Net Promoter Score Measurement 260

InMoment XI

FEBRUARY 8, 2023

Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. Sales sells the vision and aligns the products and services against customer needs. This job isn’t easy and not for the faint-of-heart; frankly, CX leaders often end up working against what is natural for an organization.

Sports 295

Sports Financial ROI Leadership 295

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. The Gainsight team identified six pain points through research and conversations with industry leaders: Visibility.

ROI 52

ROI e-support eBook Roadmap 52

West Monroe

OCTOBER 19, 2023

Short-term thinking in order to balance cost, timeline, and ROI today may also exclude future options and inadvertently paint the organization into a corner later. Demonstrating ROI also requires being able to bridge the gap between the art of the possible and the realities of today. Data is key.

ROI 52

ROI Technology Strategy Return on Investment 52

SuiteCX

JUNE 15, 2017

Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

AWS Machine Learning

APRIL 6, 2023

& AWS Machine Learning Solutions Lab (MLSL) Machine learning (ML) is being used across a wide range of industries to extract actionable insights from data to streamline processes and improve revenue generation. Furthermore, the NXP team is also interested in predicting the product lifecycle of newly introduced products.

Sales 78

Sales Training Metrics ROI 78

Alida

JUNE 30, 2017

The auto industry is at a crossroads. Vehicle sales are softening, and car ownership is down, especially among younger consumers. Leaders from the industry are already aware of the challenges they’re facing. Don’t forget the post-sale relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience.

Social Media 59

Social Media Tips Sales Advertising 59

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Use our ROI calculator for software purchases and take a five-minute quiz to see the rewards your organization could reap by implementing FSM software.

ROI 81

ROI Software Management Call Center 81

InMoment XI

FEBRUARY 2, 2024

This isn’t just in industries like tech or finserv—this tech is breaching every market. This holistic understanding of feedback signals ensures companies stay ahead in competitive industries by maintaining a pulse on both customer loyalty and operational efficiency.

Hospitality 260

Hospitality Call Center Retail NPS 260

Magellan Solutions

JUNE 7, 2021

Deal Only with Warmed Up and Qualified Leads with Outsourced Sales Team Philippines. Access to a wide talent pool of highly skilled individuals is the reason why outsourced sales team Philippines is the go-to for international companies. Courtesy of excellent staff from your outsourced sales team Philippines.

Sales 52

Sales B2B Training ROI 52

Alida

NOVEMBER 25, 2016

This raises the question: What is the ROI of customer intelligence and how do you measure it? Others use feedback to help advertising partners prove campaign ROI, which strengthens partnerships and increases ad sales. Research from this one study alone drove more than $500,000 in advertising sales and $3.2

ROI 100

ROI Measurement Brands Net Promoter Score 100

InMoment XI

FEBRUARY 23, 2024

Every business should know the ins and outs of how their marketing, advertising, and sales team measure up. Difficulty in Segment Identification: Identifying meaningful and actionable segments within the market can be challenging, particularly in industries with complex customer behaviors or rapidly changing market conditions.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

InMoment XI

JULY 7, 2022

The better your brand equity, theoretically the better your company will perform in sales and public perception. The same can be said for any brand in any industry. Increased ROI. The ROI for your efforts can be seen in product lines. How to Build Good Brand Equity.

Brands 492

Brands How To ROI Social Media 492

Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales CRM Video 59

CSM Magazine

MAY 4, 2021

In terms of digital marketing, ROI relates to the cash spent on a marketing campaign against its results. That said, measuring and improving digital marketing ROI is an entirely different ball game. But, not to worry, as today we will explore a few tips that will boost your digital marketing ROI. Establish your ROI goals.

ROI 52

ROI Tips Marketing Metrics 52

Beyond Philosophy

SEPTEMBER 8, 2022

On a recent podcast, we had a guest, Michél Patterson , a continuous improvement expert in Lean Six Sigma who has consulted numerous industries, including technology, freight forwarding, and even the Department of Defense. Patterson and her team spoke with the customer service teams, customers, and sales teams.

Case Study 97

Case Study ROI Study Customer Experience 97

Pointillist

MARCH 20, 2019

By Swati Sahai The importance of calculating your customer experience ROI cannot be overstated—how will you build, measure and regularly optimize your customer experience efforts if you don’t know the return on your CX investments? You need the quantitative ROI to make a strong business case and obtain approval for continued investment.

ROI 59

ROI Customer Experience Self Service How To 59

Oracle

OCTOBER 12, 2020

When reviewing the submissions for the prestigious Upshot Award for Best Demonstrated ROI in Marketing , one thing is utterly clear — each finalist had to think outside the box and use a data-driven mindset to achieve success. Let’s take a look at the Upshot Award finalists’ best practices on ways to achieve ROI in marketing.

ROI 52

ROI Marketing Sales B2B 52

Comm100

AUGUST 10, 2022

Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. This makes sure that agents are always available when high-value, sales inquiries come in that are more likely to drive revenue. This is one of the key advantages of chatbots in customer service for cyclical industries.

Chatbots 206

Chatbots Customer Service ROI Case Study 206

CSM Magazine

FEBRUARY 17, 2022

Arguably, in 2021 the industry experienced a seismic shift. People can be enhanced or empowered by AI, but not across all customer service and sales needs. After establishing several businesses in the contact centre industry, Roger co-founded Limitless with Megan Neale in 2016. About the Authors.

Trends 98

Trends Industry Customer Service Chatbots 98

ClearAction

NOVEMBER 14, 2017

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Are you accelerating repurchases through your customer experience touch-points with industrial customers? 4 Steps to Customer Experience ROI. Customer Experience ROI Opportunities in B2B Touchpoints. Capture customers’ informal post-purchase comments.

Touchpoint 59

Touchpoint ROI B2B Customer Experience 59

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Meeting Customer Retention 72

InMoment XI

NOVEMBER 28, 2023

Asking for reviews also has powerful reputational benefits: a stream of 5-star reviews from customers helps showcase your business and creates powerful social proof for inspiring shopper confidence and driving sales. Identify the review sites that are critical to your business and most relevant to your industry.

Management 346

Management Marketing Social Media Guidelines 346

Magellan Solutions

APRIL 27, 2021

What Else Are You Losing in Pay Per Sale Telemarketing Except Money? A lot of startups and SMEs fall into the temptation of the financially low risk pay per sale telemarketing. Pay per sale telemarketing lures business owners with the idea of no risks, high rewards. Imagine a strategy where you only pay unless you made a sale.

Sales 52

Sales Marketing Industry Brands 52

BirdEye

MAY 8, 2023

Sales prospecting is vital for any business that wants to continuously grow its pipeline. Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers. Table of contents What is sales prospecting? Why is prospecting important? Why is prospecting important?

Sales 52

Sales Tips Strategy Social Media 52

Eptica

JUNE 21, 2017

Date: Wednesday, June 21, 2017 Demonstrating the financial ROI of better customer experience. Analysis by Harley Manning of Forrester, comparing companies in five different industries, found that revenues grew dramatically faster in CX leaders than at laggards – on average by 14%. Published on: June 21, 2017.

ROI 63

ROI Financial Self Service Customer Experience 63

CX University

JANUARY 15, 2020

SaaS consultant Nichole Elizabeth DeMeré explains that companies with superior CX saw an increase in customers and regardless of the industry, CX leaders had as much as a 26%-point lead. With that in mind, we’re going to look at 5 thriving industries and how CX has helped them excel. Packaged Snacks. Cosmetics and Beauty.

Industry 52

Industry Airlines Ecommerce Social Media 52

Joe Rawlinson

SEPTEMBER 4, 2019

If you’re looking for a way to market your business that will deliver a strong ROI, then you need a sales funnel. What is a sales funnel? A sales funnel is an automated journey that your customers take from discovering your business to making a purchase. That’s a quick example that can be applied to any industry.

Sales 68

Sales How To Advertising Marketing 68

CloudCherry

DECEMBER 23, 2019

In any industry, it’s about connecting with people and providing an amazing experience- something Mike aims to do daily. SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. Indulgent personal note: As a former professional music theatre actress, this one struck a chord with me- in the best and most refreshing way.

CEM 195

CEM Customer Success How To Return on Investment 195

Gravy Analytics

AUGUST 27, 2019

Location intelligence naturally increases the CTR and ROI of digital advertising campaigns because it allows companies to create hyper-relevant ads and deliver them to a custom audience they know will be interested in those advertisements. Depending on industry 1 , a company’s average click-through rate (CTR) may range anywhere from 1.5 – 3.5

ROI 40

ROI Analytics Data Tips 40

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. Speak to the unique value of each stakeholder .

How To 150

How To ROI Policies Analysis 150