Comm100

MARCH 30, 2021

let us take you through Comm100’s Free Live Chat security and privacy measures and show you what live chat security compliances to look out for. . – GDPR compliant. With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union.

Measurement 130

Measurement Consumers Software Touchpoint 130

Comm100

MAY 16, 2023

Each software update must go through rigorous testing and risk assessment, along with security compliance to make sure they don’t break a stable chat environment. Security standards for live chat apps For live chat apps, comprehensive security also includes compliance with international standards.

Chatbots 190

Chatbots Software Financial Tools 190

MiaRec

JANUARY 19, 2023

To comply with regulatory compliance, such as GDPR or PCI-DSS , and data security policies, contact centers use r edaction to remove sensitive content from the transcripts and audio recordings. In today's digital world, maintaining data privacy and protecting sensitive personal information are more important than ever before.

Call Recording 88

Call Recording Contact Center Policies Data 88

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

SmartMessage Blog

NOVEMBER 3, 2023

Data Security and GDPR Compliance: GDPR compliance is your platform’s superhero identity. For the security of the customer data platform, GDPR compliance is crucial. For the security of the customer data platform, GDPR compliance is crucial.

Data 52

Data Strategy Marketing Advertising 52

SmartMessage Blog

NOVEMBER 3, 2023

Data Security and GDPR Compliance: GDPR compliance is your platform’s superhero identity. For the security of the customer data platform, GDPR compliance is crucial. For the security of the customer data platform, GDPR compliance is crucial.

Data 52

Data Strategy Marketing Advertising 52

CSM Magazine

MARCH 7, 2024

We were confident we could trust them to help us descope our payment activities and enhance our PCI DSS compliance for these clients” The automated technology from Encoded enables secure contact centre voice payments where customers enter their card details over the phone.

Connections 52

Connections e-support Customer Experience Financial 52

Comm100

MAY 6, 2021

Comm100 software boasts a number of industry-leading, international security and privacy compliances. The live chat software is ISO 270001 and SOC 2 Type II certified, as well as GDPR and CCPA compliant. Freshchat is supported by a number of security compliances and certificates that Freshwork’s platform abides by.

Chatbots 130

Chatbots Multi-Channel Knowledge Base Social Media 130

Comm100

JUNE 23, 2022

Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software.

Chatbots 196

Chatbots Self Service Video Wait Times 196

CSM Magazine

MAY 27, 2022

If you’re a business that processes customer data in any respect, you may need a GDPR representative. The UK GDPR has supplanted the duty for businesses that are public authorities or public bodies and use data processing to appoint a data protection officer (DPO). GDPR law and compliance behind processing data.

Data 52

Data Customers Meeting Company 52

InMoment XI

JULY 11, 2023

Unraveling Common Hurdles in Implementing Predictive Analytics Navigating the path of implementing predictive analytics involves tackling several challenges: Data Privacy Concerns: Organizations must handle vast amounts of customer data, raising critical concerns about data privacy, security, and compliance with regulations such as GDPR and CCPA.

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

Comm100

FEBRUARY 13, 2023

To protect students and faculty alike, legal requirements in higher education mean that institutions need to ensure compliance with relevant data privacy regulations.

Chatbots 196

Chatbots Management Self Service Training 196

West Monroe

APRIL 22, 2024

Enhanced risk management: A centralized IT governance structure streamlines risk management processes, guaranteeing the consistent implementation and scalability of cybersecurity and compliance measures. Cybersecurity Compliance: Measuring cybersecurity compliance is essential in an era of increasing cyber threats.

Government 52

Government Sports Resources Leadership 52

Amity

JANUARY 22, 2018

What Does the GDPR Mean for Your Customer Success Organization? The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.

Data 87

Data Customer Success Company Customers 87

Customer Bliss

JULY 12, 2018

All of these updates are related to the General Data Protection Regulation (GDPR) that was passed in the European Union this May. But the GDPR now essentially serves as the world’s largest protection for digital privacy rights because of the borderless nature of the Internet. An Opportunity to Earn Customer Trust.

Customer Experience 118

Customer Experience Policies Data Customer Journeys 118

CSM Magazine

SEPTEMBER 19, 2023

B2B marketers must be wary of regulations like GDPR and ensure full compliance. Data Privacy Concerns : As AI relies heavily on data, ensuring the privacy and security of this data is paramount. Over-reliance on Automation : While automation can streamline operations, an over-reliance can lead to impersonal interactions.

B2B 100

B2B Marketing Brands Chatbots 100

Eptica

MARCH 13, 2019

Date: Wednesday, March 13, 2019 Author: Pascal Gauvrit - CTO Google, the GDPR, customer experience and trust. Author: Pascal Gauvrit - CTO The General Data Protection Regulation (GDPR) has had an enormous impact on every organization operating in the European Union. The GDPR, therefore, strengthens safeguards and so builds trust.

Customer Experience 76

Customer Experience Consumers System Loyalty 76

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? How many agents do you need to handle your customer inquiries effectively?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

CSM Magazine

MARCH 5, 2024

Compliance Adherence: To ensure compliance with regulations, it is important to familiarize yourself with any industry-related rules that govern data collection practices, particularly those concerning privacy rights (such as GDPR).

Data 52

Data Social Media How To Survey 52

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? How many agents do you need to handle your customer inquiries effectively?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Eptica

NOVEMBER 28, 2018

GDPR and CX - six months on. Author: Pascal Gauvrit - CTO It is now six months since the May 25 deadline for General Data Protection Regulation (GDPR) compliance. Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR.

Policies 66

Policies Trends System Meeting 66

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. This will be strengthened by the EU’s new General Data Protection Regulation (GDPR) , which comes into effect on May 25, 2018. GDPR gives consumers new rights over their data, as well as increasing regulations on companies.

Customer Experience 88

Customer Experience Software Trends Consumers 88

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

Customer Success 79

Customer Success Management Policies Data 79

SurveyGizmo

AUGUST 20, 2020

SurveyGizmo customers, however, were not affected as we did not rely solely on the Privacy Shield membership for GDPR compliance. Additionally, we have maintained an EU data center in Germany, and our software is GDPR compliant. We always execute standard contractual clauses with our EU customers.

Net Promoter Score 92

Net Promoter Score NPS Case Study Survey 92

SurveySparrow

FEBRUARY 29, 2024

They cover topics such as organizational risk culture, risk appetite, oversight mechanisms, contingency planning, financial controls, compliance issues, communication climate, staff turnover, safety measures, IT systems reliability, and impact assessment in case of identified risks. Here’s a sample risk assessment questionnaire.

Management 52

Management Effort Score Financial Measurement 52

BlueOcean

APRIL 28, 2020

What does it look like to maintain compliance with PCI-DSS, HIPAA, GDPR and other regulations when you don’t have control over an agent’s physical work environment? What does redundancy and business continuity look like when your workforce depends upon home networks? What about security? What about data storage?

Contact Center 156

Contact Center Comparison Culture Omni-Channel 156

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. .

Data 78

Data Meeting Brands Company 78

Magellan Solutions

JANUARY 17, 2024

Focus on Data Security and Compliance BPO companies must prioritize robust security protocols and follow regulatory requirements in 2024 as the cases of data breaches and cyber-attacks are increasing.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

ClientSuccess

NOVEMBER 23, 2021

In contrast, some specifics can be shared directly with vendors once the deal is solidified (to minimize any compliance risks), an outline of what questionnaires your team has access to, any unique protocols or controls you have in place (GDPR, HIPAA, etc.),

Sales 76

Sales Strategy Data Connections 76

SmartMessage Blog

MARCH 13, 2020

The question of what is GDPR prepared as the European Union General Data Protection Regulation came into our lives at this point. GDPR means and stands for a new era in digital marketing and the most significant effort to protect personal data. A Closer Look at GDPR. What Has GDPR Changed in the Digital World?

Marketing 40

Marketing Advertising Consulting Innovation 40

Thematic

MAY 10, 2023

Compliance We’ve worked with large enterprises for years. In other words, we are SOC 2 Type II certified and GDPR compliant, ensuring that we follow enterprise-standard security protocols to protect customer data. These servers are run by teams that are SOC2 certified and GDPR compliant.

Analysis 62

Analysis Feedback Data Social Media 62

Talkdesk

MAY 18, 2020

New regulations such as GDPR (General Data Protection Regulation)— which was established in Europe but has broad international impact — have positioned privacy as a priority in every business’s short-list of concerns, compounded by non-compliance penalties. 1 Increase Regulatory Awareness and Maintain Compliance.

Contact Center 83

Contact Center Policies e-support Conference 83

BlueOcean

JUNE 22, 2022

That’s not to mention the growing rigor around PCI DSS compliance and legislated protections like GDPR. Cybersecurity is a growing concern, made weightier by the pandemic as well as other global crises, such as the Russia-Ukraine war. Every contact center approaches security in different ways.

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

CSM Magazine

OCTOBER 12, 2023

Compliance with Data Protection Regulations Besides providing data storage, registration, and communication capabilities, venue manager software offers features that assist with complying with data protection regulations.

Software 52

Software Management Exercises Measurement 52

SurveySparrow

NOVEMBER 8, 2022

Many surveys include sensitive information that is subject to guidelines such as the CCPA or the GDPR. This means that you must ensure compliance during collecting, processing, and storing such information. Providers of cloud-based ERP systems typically guarantee compliance with GDPR and similar legislation, such as HIPAA.

Survey 52

Survey Data Management Guidelines 52

NobelBiz

MARCH 14, 2023

Therefore, compliance is critical to maintain a healthy and sustainable business. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. For debt collection agencies, following compliance is of very crucial essence.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

Magellan Solutions

NOVEMBER 10, 2023

Data Security and Compliance India: In the outsourcing sector, India has built a solid data security and compliance foundation. Numerous outsourcing firms in India also adhere to sector-specific laws, such as GDPR for European customers and HIPAA for the healthcare sector. Are you thinking about outsourcing?

Culture 52

Culture Government Financial Transportation 52