Clarivate

JULY 13, 2023

Recording changes to your IP assets is an important but sometimes overlooked task in IP management. In this blog based on a recent Clarivate TM webinar, we explore why IP recordals are crucial to rights protection and how Clarivate can help keep your recordals up to date, while reducing business risks and IP-related costs.

How To 52

How To Report Meeting Management 52

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 58

Marketing Social Media How To Healthcare 58

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 110

Marketing Social Media Advertising Tips 110

Kustomer

MARCH 19, 2024

Pricing: $39 a per month per user on top of your Enterprise or Ultimate plan. In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success. Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%.

Self Service 69

Self Service CRM Knowledge Base Metrics 69

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 98

Customer Centricity Strategy How To Customers 98

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Retaining those customers will require efficient, high-value communication between you and your customers.

Communication 126

Communication Strategy Metrics Customer Retention 126

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. Email & Webinars. Training webinars.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

SurveySparrow

APRIL 28, 2023

So with their help, in this article we will: Define Product Qualified Leads (PQLs) Learn how they differ from other types of leads See how to identify a PQL Learn how to nurture a PQL Explore 7 tactics to convert PQLs into paying customers List the key metrics for measuring the success of your PQL strategy What are product-qualified leads?

Case Study 52

Case Study How To Effort Score Metrics 52

Clarivate

DECEMBER 6, 2023

Customer needs are evolving. These shifts are impacting the way business is done within law firms and in-house corporate legal teams. To keep pace, IP legal teams are trying to understand the downstream impact on traditional lawyering and what is needed to successfully navigate the evolving IP ecosystem into the future.

Government 59

Government Resources Industry Technology 59

Kayako

JULY 4, 2016

When we built the first Kayako, we wanted to create a customer service tool that had the customer at its heart. Something that would help us speak the customer’s language, tick their boxes, and voila — ticket closed. Happy customers, happy support team, right? So, how do we actually improve?

Customer Service 163

Customer Service Meeting Multi-Channel CRM 163

Experience Investigators by 360Connext

FEBRUARY 12, 2018

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. Keeping up is not a choice, it’s an absolute necessity. With options like webinars and online video courses, learners can go at their own pace. So the world is at your fingertips, quite literally, if you care to learn!

Course 173

Course Video Training e-support 173

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. How do you keep your best employees engaged, motivated, and empowered? What’s not as easy is figuring out how to supersize your workforce engagement strategies.

Engagement 73

Engagement Contact Center How To Employee Engagement 73

Feedbackly

OCTOBER 30, 2023

A good and comprehensive CX program is a mark of your dedication to the clientele. While nailing customer experience is a challenging task like getting hold of the golden snitch, having a program in place will ensure you have a clearly thought-out strategy to achieve it.

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

COPC

FEBRUARY 15, 2023

With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? If customer experience is an afterthought in design and implementation, customer loyalty and revenue suffer.

Self Service 85

Self Service Chatbots Guidelines e-support 85

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 139

Customer Service Training Course Training Customer Service 139

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement How To Telecommunications Customer Centricity 103

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Know your audience 2. Know your goals 3. Know your audience.

Social Media 98

Social Media Brands Video Entertainment 98

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. We stick to our circle of competence and focus on our area of expertise: Customer Success software.

Software 87

Software Customer Success NPS Net Promoter Score 87

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. In this post, we demonstrate how to build a RAG workflow using Knowledge Bases for Amazon Bedrock for a drug discovery use case.

Knowledge Base 114

Knowledge Base Study Healthcare Travel 114

Help Scout

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.

Customer Retention 115

Customer Retention Effort Score Self Service Measurement 115

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Customer Success 52

Customer Success How To Self Service Course 52

Totango

JUNE 8, 2021

You can watch the webinar here and check out a recap of some of the questions and answers from the live session below. How do you measure engagement rate? From there, we decide which customer journey we put them down. . . From there, we decide which customer journey we put them down. . .

Customer Journeys 117

Customer Journeys Exercises Communication Engagement 117

Totango

FEBRUARY 11, 2020

It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. The customer journey can be divided into four main stages. What is Adoption?

Customer Success 116

Customer Success How To Metrics Customer Journeys 116

Kayako

OCTOBER 27, 2015

Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support mistakes all businesses make, and how to conquer them. Sarah Hatter founded CoSupport in 2011, and in 2014 released her first book The Customer Support Handbook.

Self Service 120

Self Service Handbook Social Media Customers 120

BirdEye

MARCH 24, 2023

The following are some of the business development basics and benefits for any company: Customer acquisition and expansion of markets A solid business development strategy is integral to the acquisition and nurturing of new customers. It guides your team with steps and techniques to generate high-value leads that convert to customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Kayako

NOVEMBER 18, 2015

Imagine the scenario where you’ve fully prepared for a webinar, your listeners have allocated free time to come and view your presentation for the next 45 minutes, and you’re just about to get started. How do you go about communicating this properly to your customers? A team to fix it.

Communication 120

Communication Customers Meeting Study 120

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Tips Sales Advertising 58

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Tools 52

Tools Feedback Analysis Survey 52

ChurnZero

AUGUST 26, 2022

Your doomy to-do list follows you around like a shadow. Nagging thoughts of everything you didn’t get done dominate your free time. You can make big improvements to your performance and peace of mind with small yet significant changes. How to be a more effective CSM with Ryan Johansen.

How To 98

How To Roadmap Communication Tools 98

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 52

Customer Centricity Strategy How To Sales 52

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 52

Customer Centricity Strategy How To Customers 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 110

Customer Engagement Customer Journeys Engagement Strategy 110

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success How To Conference Customers 52

NobelBiz

JUNE 13, 2023

When it comes to business communication, one common issue you might face is having your numbers labeled as spam. Understanding Spam Labels Have you ever wondered what it means when your number is marked as spam? This labeling typically occurs when recipients report your calls as unwanted or intrusive.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. How did Chelsea and her team achieve these phenomenal results?

ROI 98

ROI Data Examples Report 98