Experience Investigators by 360Connext

JUNE 22, 2021

In one research study published by the International Journal of Applied Business and Economic Research , Gurpreet Singh, Inderpal Singh and Sandeep Vij identified four antecedents to customer loyalty. Nobody thinks they’re neglecting customers… but many are. They were defined as: Satisfaction. Commitment.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

SEPTEMBER 5, 2023

The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence. Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated.

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Webinars & Events Some event areas are limited to Khoros customers only. Hello Atlas members!

Entertainment 52

Entertainment Social Media Analytics Brands 52

ECXO

FEBRUARY 14, 2022

If you’re a business leader or a leading company who wants to gain more recognition, awareness, growth and impact in the CX market space, then let’s collaborate in Europe, Middle East, Africa and slowly expanding worldwide. That aims to impact the present and future of CX Leadership. You are invited to the open-access webinar.

Culture 98

Culture Case Study Employee Experience Innovation 98

BirdEye

DECEMBER 14, 2022

Webinars 7. Polls, infographics, webinars, and contests are all forms of interactive content that can drive engagement. Webinars, live streams, and client testimonials all work as effective promotional content. With a single post, you can catch the eye of millions and make your brand a household name overnight. Written posts 3.

Social Media 98

Social Media eBook Infographics Entertainment 98

Clarivate

DECEMBER 6, 2023

What could this mean for the future of the IP legal profession? To keep pace, IP legal teams are trying to understand the downstream impact on traditional lawyering and what is needed to successfully navigate the evolving IP ecosystem into the future. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027.

Government 59

Government Resources Industry Technology 59

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Experience .

Resources 52

Resources Roadmap eBook Analytics 52

Alida

DECEMBER 20, 2017

Here’s a look at the stories that researchers, marketers, innovators and CX professionals were talking about this past year. Forrester’s research suggests that this new class of businesses will enjoy an impressive growth rate of 27% in the next few years. Insight-driven businesses take off. Smart products fail to impress.

Retail 154

Retail Study Innovation ROI 154

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. True story. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

Integrity Solutions

DECEMBER 11, 2023

While you’ve done the research and found that they’re a good fit for your solutions, the call is considered “cold” because the prospect does not have a “warm” connection to you. But it doesn’t have to be the task that everyone dreads.

Sales 98

Sales How To Connections Industry 98

SurveySparrow

AUGUST 11, 2020

Companies all across the globe hosted approximately 627,033 events in 2019. Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. However, until recently, after the coronavirus pandemic, the webinar has become a go-to tool for everyone.

How To 52

How To Conference Social Media Video 52

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Bottom line: Small business consulting services can help businesses expand, generate higher revenue, explore new strategies, and give them a competitive edge in the market. Table of contents What is small business consulting?

Consulting 98

Consulting Social Media Financial Strategy 98

Dapresy

APRIL 8, 2020

With the aim of gearing you up with knowledge, we’ve prepared a series of webinar sessions deep-diving into different skills and Dapresy features. Even before the COVID-19 crisis, Confirmit research found that many insights programs were struggling to demonstrate business impact. No better time to learn than the present. Register here.

Comparison 87

Comparison Analysis Report Data 87

SurveySensum

MARCH 25, 2024

That’s right, those little popups hold immense power in the world of digital marketing and conversion. Increase conversions : According to research by OptiMonk , the average popup conversion rate is 11.09%. So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. Sounds interesting?

Examples 52

Examples eBook Survey User Experience 52

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is fading. CX is everywhere. And the shift isn’t anecdotal.

B2B 122

B2B Brands Innovation Government 122

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. The webinar was hosted by: Stan Sthanunathan – Retired Executive VP of Consumer and Market Insights at Unilever. Ellie Ahmadi – Chief Marketing Officer at Schlesinger Group.

Trends 52

Trends Social Media Consumers Groups 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Confirmit

JULY 17, 2017

Recently, Confirmit and Women in Research (Wire) joined forces to help Market Researchers take advantage of innovations in data visualization, reporting, and storytelling to positively impact the bottom line at our New York City Marker Research Lunch and Learn. At least 2.5

Data 45

Data Multi-Channel Marketing eBook 45

CSM Magazine

JUNE 1, 2021

Medallia was joined by Microsoft and EY Canada as sponsors of the research. Reporting Findings Webinar. New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. 37% of respondents report that the average agent turnover exceeds 25%, every year.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

ECXO

JANUARY 30, 2024

“Research has shown that customers who have an emotionally positive experience with a business are more likely to be loyal and make repeat purchases.” The functional component of a customer’s journey pertains to the practical aspect of a product or service. This includes factors such as price, quality, and convenience.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Podcasts and webinars hosted by Gainsight executives. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Customer Success 52

Customer Success Management Conference Leadership 52

Gainsight

AUGUST 29, 2021

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. So what does customer success for marketing success actually mean in practice? So what does customer success for marketing success actually mean in practice?

Customer Success 52

Customer Success Marketing Net Promoter Score Case Study 52

Kerry Bodine

NOVEMBER 15, 2017

Yesterday I co-hosted a journey mapping webinar with our partner J.D.Power. The work required to understand the current-state journey and create seamless journeys in the future requires the involvement of people from multiple silos. We got a ton of great questions from the attendees, but didn’t have time to answer them all on the call.

Customer Journeys 120

Customer Journeys Exercises Contact Center Touchpoint 120

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). The Future of Many Industries is Unthinkable. I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. In other words, a company’s NPS is a good indicator of its future growth. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 They found that on average, a consumer is valued at $210 to Dell.

NPS 52

NPS ROI Social Media Effort Score 52

Verint

APRIL 3, 2018

Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More. April 3 Webinar. In this April 3 interview-style webinar at 2 p.m. In this April 3 interview-style webinar at 2 p.m. April 12 Webinar with Professor James Woodhuysen.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Don’t skip a word here.

Analytics 98

Analytics Metrics Examples Survey 98

ChurnZero

MAY 22, 2020

Since onboarding greatly differs by product and market, we made these examples high-level and nonspecific to demonstrate the basis of an onboarding Play while being inclusive of a broader audience. Low- and high-touch: conduct preliminary research ChurnZero Action: Create a Task and add it to your Play to receive a reminder alert.

Resources 98

Resources Touchpoint Video Meeting 98

Amity

FEBRUARY 2, 2016

Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”? With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year.

Resources 80

Resources Customer Success Customers Customer Retention 80

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Video 52

Video Healthcare Sales Conference 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Video 52

Video Healthcare Sales Conference 52

Comm100

NOVEMBER 23, 2016

In a study conducted by researchers Joseph Nunes and Xavier Drèze, 300 people were given loyalty cards for a local car wash with the understanding that each time they returned they were to be given a stamp on their cards. Use the Endowed Progress Effect. So what does this mean for your loyalty program? Source: Sephora.com.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs Airlines 100

Lithium

SEPTEMBER 9, 2022

While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow. While the job market is still quite strong, unemployment claims have crept up and we've seen layoffs in the mortgage industry. Here One Day, Resigning the Next.

Contact Center 52

Contact Center NPS Chatbots Customer Care 52

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data.

Customer Success 98

Customer Success Leadership Customers Sales 98

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

Strategy 62

Strategy Effort Score B2B Customer Success 62