C3Centricity

JULY 1, 2019

It is, therefore, understandable that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Please contact me for more on our 1-Day training sessions.

Culture 149

Culture Exercises Connections Analysis 149

COPC

MARCH 31, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. CX17, Indianapolis, IN. The post COPC Inc.

Customer Journeys 40

Customer Journeys Customer Experience Management Consumers Industry 40

Thematic

MARCH 13, 2023

It's a festival known for being the most unconventional event in the US. With 10 breakout sessions happening simultaneously, you'll be torn between choosing at least three to attend. Even though this year's event had "only" 10,000 attendees, it was still filled with like-minded people.

Entertainment 62

Entertainment Conference Advertising Airlines 62

2020 Research

MAY 16, 2023

Over The Shoulder is a mobile ethnography tool that consists of a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers. As a readily accessible app on their smartphones, it enables participants to document events and journal experiences in real time.

Consulting 96

Consulting Study Tools Consumers 96

2020 Research

MAY 25, 2023

Qualitative research projects are often nuanced and complex, so you need a digital qual platform that’s simple to use and yet accommodates your various needs. It has numerous event types to help you reach your objectives , including V ideo I nterviews. Our Breakout Rooms were built by researchers, for researchers.

Video 52

Video Consulting Groups Meeting 52

AWS Machine Learning

SEPTEMBER 13, 2022

Data engineers and data scientists can now interactively prepare data at scale using their Studio notebook’s built-in integration with serverless Spark sessions managed by AWS Glue. Notable benefits of using AWS Glue interactive sessions on Studio notebooks include: No clusters to provision or manage. Solution overview.

Interaction 86

Interaction Data Policies Resources 86

2020 Research

AUGUST 26, 2022

With quantitative research, you back your strategies with statistics and formulated facts. That’s where qualitative research comes into the picture, and that’s exactly what we’ll be talking about here. You’ll be able to conduct focus groups, in-depth interviews, and record reactions, so you can achieve your market research objectives.

Video 52

Video Groups Survey Industry 52

SurveySparrow

OCTOBER 21, 2023

What do you think is the first recorded design research? Design research is more than just a process. What is Design Research? Design research is the systematic investigation that fuels innovation by understanding user needs, preferences, and behaviors. In evaluative research, usability testing can be conducted. (If

Study 52

Study Analysis User Experience Innovation 52

COPC

MAY 11, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Other Events: May 25, 2017.

Contact Center 40

Contact Center Call Center Omni-Channel Analytics 40

Education Services Group

MAY 12, 2021

This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. With so many impressive sessions and speakers, it was hard to choose which to attend each day! Looking back at TSIA Interact, two sessions really stood out for me.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

BirdEye

DECEMBER 12, 2022

Host an Ask Me Anything (AMA) session 4. Showcase products and services 5. Promote an event 12. This will keep your followers updated on the latest trends, news, and research related to your industry. Host an Ask Me Anything (AMA) session. Showcase products and services. Highlight relevant industry news 3.

Social Media 98

Social Media Strategy Marketing Case Study 98

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

2020 Research

JANUARY 26, 2022

Product Talk – A Conversation About QualBoard’s Newest Releases. As a ResTech provider, we are constantly innovating to bring you flexible solutions that increase your productivity and help you deliver actionable insights, no matter the objective.

Video 52

Video Innovation Groups Tools 52

Gainsight

MAY 18, 2020

Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Over 25 companies shared best practices and learnings across four keynotes, 27 sessions, and 40+ networking groups. Live or recorded?

ROI 105

ROI Multi-Channel Video Entertainment 105

BirdEye

MARCH 11, 2024

How to leverage hashtags for event marketing? During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. This allows your content to be part of the broader conversation and connects you with attendees and those following the event online.

Social Media 72

Social Media Trends Analytics Connections 72

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell. Who’s there?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Alida

OCTOBER 4, 2016

In one breakout session, Molly Schmied, director of market research and insights at the Ohio State University, and Jason Minser, director of customer research at the Washington Metropolitan Area Transit Authority, joined Kelly Gartshore, Vision Critical VP of customer success, to discuss new ways of increasing community engagement.

Engagement 250

Engagement Strategy Entertainment Exercises 250

SmartMessage Blog

APRIL 14, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing B2B e-support Social Media 52

Optimove

JULY 13, 2023

” Little did we know we’d be facing a very, very long wait due to a global pandemic … But now, WE ARE BACK with one of the biggest, brightest, and boldest marketing events in the calendar: Optimove Connect 2023 , our premier user conference, taking place in Tel Aviv, 25-26 October. Click here to register.

Connections 52

Connections Conference CRM Retail 52

C3Centricity

JULY 17, 2016

It is, therefore, disappointing that so many companies run to conduct market research, usually a qualitative study, as a first step to improved customer understanding. Have you ever gone to watch a focus group only to discover that the research confirms your hypotheses? Let me explain. The same can happen when people watch customers.

Exercises 120

Exercises Customer Centricity Culture Connections 120

BirdEye

MAY 10, 2023

When you’re looking to grow your business, a marketing strategy will enable you to reach potential customers and effectively promote your products or services. Consistently educate, inform, and entertain them while simultaneously familiarizing them with your products or services.

Examples 98

Examples Strategy Tips Marketing 98

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Clarivate

MAY 12, 2022

The in-person plus virtual event played host to more than 6,700 trademark professionals from 130 countries representing over 3,000 different organizations. INTA organized its learning sessions into ‘education tracks’ focused on specific topics. Brand Landscape Analyzer and other exciting product announcements.

Meeting 52

Meeting Leadership Analysis Innovation 52

SurveySparrow

DECEMBER 6, 2021

The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event. There are more than 200 sessions happening simultaneously, and there’s a good chance that you might surely end up attending a session that you really want to.

Conference 98

Conference Employee Engagement Leadership Trends 98

Chadwick Martin Bailey

SEPTEMBER 15, 2020

She finished her doctorate in Cognitive Neuroscience and now works at the intersection of behavioral science and policy research to drive meaningful change. Pivoting is something we’re all learning to do and IIEX, like other formerly live events, is no exception. You can find out more about her here. She pivoted.

Culture 81

Culture Conference Advertising Policies 81

SurveySparrow

AUGUST 14, 2023

Don’t worry, we’ve done the research for you. Tailored Inquiry: Craft questions that matter to you, whether it’s about yoga class timing, product names, meeting venues, or predictions for the next election. That’s right; getting meaningful responses can be quite a challenge.

Social Media 52

Social Media Multi-Channel Survey Analytics 52

ChurnZero

FEBRUARY 1, 2024

Multithreading in customer success is the practice of mapping and building multiple relationships within your customer accounts, making your overall relationships more resilient to the common event of a champion or key contact leaving. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session.

Customer Success 52

Customer Success Strategy CRM Guidelines 52

COPC

OCTOBER 16, 2023

During the Execs in the Know Customer Response Summit in Nashville, we reviewed the generational differences in the current frontline workforce, supported by current research conducted by COPC Inc. Senior CX leaders provided valuable input and experiences in this interactive session.

Leadership 94

Leadership Transportation Culture Contact Center 94

2020 Research

JULY 25, 2022

In July 2022, Ross McLean, VP of Mobile Qualitative Research at Schlesinger Group, and Isaac Rogers, Chief Strategy Officer, presented “The Joy of Asynchronous Research.”. Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences.

Groups 52

Groups Travel Video Survey 52

2020 Research

JULY 25, 2022

In July 2022, Ross McLean, VP of Mobile Qualitative Research at Schlesinger Group, and Isaac Rogers, Chief Strategy Officer, presented “The Joy of Asynchronous Research.”. Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences.

Groups 52

Groups Travel Video Survey 52

SmartMessage Blog

MAY 16, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing e-support B2B Social Media 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. It’s extra work and research to understand why customers answer strangers’ questions in digital communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

2020 Research

MAY 16, 2023

Over The Shoulder, now QualMobile is a mobile ethnography tool that consists of a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers.

Consulting 52

Consulting Study Tools Consumers 52

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Ready to register for Oracle Modern CX 2020?

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

CX Journey

JANUARY 24, 2017

And that's the reason GMC Software is planning for an exciting virtual event on February 7, 2017, dubbed CX Transformation Day. I'm happy to partner once again with GMC to co-keynote this event with their VP of Product, Scott Draeger. The event begins at 9am ET and runs through 2pm ET. Ian Schafer.

Innovation 80

Innovation Banking Software Financial 80

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. Watch the session: How Stacked Is Your CS Tech Stack?

Conference 98

Conference Customer Success Leadership Sales 98

Centercode

FEBRUARY 12, 2019

That’s in part why the Centercode User Group is one of our favorite events of the year. The attitudes and energy of the professionals we have the privilege to work with show how much passion there is for building better products. In case you weren’t able to attend, here are the key highlights from the three-day industry event.

Groups 67

Groups Return on Investment Conference Industry 67