InMoment XI

MARCH 11, 2024

They want 5-star reviews and soaring metrics. The key is to choose the methods that align with the business’s goals, target audience, and resources. This will lead to increased customer experience metrics such as Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . But how do you measure satisfaction?

Customer Satisfaction 91

Customer Satisfaction NPS Metrics Net Promoter Score 91

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? The first component of the three input dimensions consists of a feature set that describes the current game action in real time for both teams in performance metrics. When there are no Bundesliga matches, there is no cost for idle resources.

Sports 78

Sports Telecommunications Data Consumers 78

CSM Magazine

APRIL 9, 2024

By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. Definition and Context Process mining is the art of discovering, monitoring, and improving processes based on event data.

Case Study 52

Case Study Analysis Software Study 52

InMoment XI

JANUARY 10, 2023

Before you know it, you’ve got different departments using separate technologies and focusing on different metrics—fragmenting your understanding of the customer experience. . Each department has its own set of metrics, uses its own software, and focuses its attention on one specific leg of the customer journey.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

BlueOcean

OCTOBER 17, 2023

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. Implementing ESG standards requires tremendous resources, long-term investment, and sometimes an entire overhaul of a company’s infrastructure and processes.

How To 177

How To Government Guidelines Effort Score 177

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Customer Success Measurement Financial 52

SurveyGizmo

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Downloads are the starting metric for most developers. This metric can be impacted by bugs, ad campaigns, recent events, and more.

Metrics 52

Metrics Measurement Social Media Course 52

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. It also covers important metrics and best practices for centralizing your entire renewals process.

Customer Retention 52

Customer Retention Resources Strategy Chief Customer Officer 52

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Cost-effectiveness Focusing your resources on a specific geographical area allows for a more strategic marketing budget allocation.

Social Media 108

Social Media Marketing Advertising Trends 108

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored. The training job is built using the SageMaker PyTorch estimator.

Healthcare 97

Healthcare Training Data Consulting 97

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

AWS Machine Learning

APRIL 18, 2024

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy.

Knowledge Base 108

Knowledge Base Meeting Resources Analytics 108

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Measurement Customer Success Customers 52

GetFeedback

MAY 9, 2019

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. We publish new resources on the regular, so stay in the loop by signing up for our CX newsletter.) . We want to fix that.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

SurveySparrow

AUGUST 23, 2020

For the foreseeable future, we are not going to see events, trade shows or even much of in-person meetings which means that even the most seasoned businesses should get onto the Digital Marketing bandwagon. Are you investing the right resources for your online presence? 10 Digital Marketing Metrics that Matter.

Metrics 59

Metrics Marketing Net Promoter Score Effort Score 59

AWS Machine Learning

FEBRUARY 7, 2024

Select options and train the model The next step towards building and training a fraud detector model is to define the business activity (event) to evaluate for the fraud. Defining an event involves setting the variables in your dataset, an entity initiating the event, and the labels that classify the event.

Training 107

Training Examples Data Financial 107

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Start with this: Don’t Let Your North Star Metric Define You. Product School provide weekly AMAs, resources for career advancement, product launch advice, networking, and more. all-resources.

Resources 80

Resources Management Conference Groups 80

ChurnZero

MAY 25, 2023

They rely on forecasts to secure funding and allocated resources. Metrics for forecasting renewals, upsells and downsells While customer renewals are typically measured with a distinct set of metrics—it’s important for CS leaders and CSMs to also have a grasp of a broader set of revenue metrics. Renewal forecast.

Customer Success 97

Customer Success Metrics Software Customers 97

AWS Machine Learning

MAY 3, 2023

Furthermore, the dynamic nature of a customer’s data can also result in a large variance of the processing time and resources required to optimally complete the feature engineering. Worse yet, memory could become an issue, resulting in either poor performance or out of memory events causing the entire job to fail.

Metrics 70

Metrics Resources Data Training 70

AWS Machine Learning

JANUARY 10, 2024

EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. At this point, the model status is PendingManualApproval.

Training 98

Training Travel Analytics Metrics 98

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome. Set up regular game days to test workload and team responses to simulated events. Pursue Metrics-Driven Quality and Continuous Improvement In IDP, what gets measured gets improved.

Culture 83

Culture System Metrics Resources 83

Gainsight

APRIL 22, 2024

To ensure executive buy-in, you should discuss what metrics they want to be tracked, how they envision the community, and how they want to be involved. Juan tracks his community success through page views (resources shared within the community) and the number of questions asked daily/weekly. Read the recap of his insights here.

Metrics 52

Metrics Customer relationships Customers Engagement 52

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center Report Groups System 48

AWS Machine Learning

JUNE 22, 2023

Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Light & Wonder teamed up with the Amazon ML Solutions Lab to use events data streamed from LnW Connect to enable machine learning (ML)-powered predictive maintenance for slot machines.

Hospitality 82

Hospitality Metrics Automotive Connections 82

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Data 109

Data Management Effort Score Training 109

SurveySparrow

FEBRUARY 10, 2020

You can use certain metrics that measure the product’s performance. Finding the right metrics to measure is pivotal to having a successful product strategy in place. The metrics that you choose should be based on your business goals- getting more leads, increasing website performance, getting inputs for new features, and so on.

Metrics 52

Metrics Management NPS Effort Score 52

BirdEye

MARCH 4, 2024

Your customers get personalized content, and you save time, energy, and resources that could be allocated elsewhere. Event promotion Do you have a big event around the corner? Get more registrants to virtual or in-person events by promoting through a drip campaign leading up to the event.

Marketing 110

Marketing How To Multi-Channel Tips 110

Experience Investigators by 360Connext

JANUARY 12, 2021

An ongoing Voice of the Customer program translates customer sentiment into objective ratings and metrics, telling the story of what your customers want and need. Investments are made and resources are allocated to VoC because the insights it can offer are essential to understanding what customers want. Create a CX Success Statement.

Customer Journeys 241

Customer Journeys Net Promoter Score Metrics Effort Score 241

AWS Machine Learning

MARCH 22, 2023

Developing a Rekognition Custom Labels model to analyze images is a significant undertaking that requires time, expertise, and resources, often taking months to complete. We use the F1 score as our evaluation metric because it provides a balance between precision and recall. The code for the workflow is open-sourced.

Training 80

Training Metrics Social Media Customers 80

AWS Machine Learning

JUNE 29, 2022

We walk through the metrics provided by Amazon Fraud Detector, help you diagnose potential issues, and provide suggestions to improve model performance. It first introduces all the model metrics shown on the Amazon Fraud Detector console, including AUC, score distribution, confusion matrix, ROC curve, and model variable importance.

Training 74

Training Metrics Examples Data 74

Lithium

DECEMBER 5, 2023

New “Date Range” Change Log filter : The new Date Range filter for the Change Log enables admins to filter events by a predefined date range or a custom date range. During this Beta period, you can explore the feature and begin setting up and testing events. Webinars & Events Some event areas are limited to Khoros customers only.

CRM 52

CRM Social Media Video Trends 52

AWS Machine Learning

APRIL 17, 2023

Another option is to use an unsupervised anomaly detection model to monitor and surface unusual behavior among customer events. The challenge with this approach is that not all fraud events are anomalies, and not all anomalies are indeed fraud. The following table defines these metrics. AUC uncertainty interval > 0.3

Training 71

Training Financial System Government 71

BirdEye

NOVEMBER 16, 2023

Facilitate speed networking events 18. Curate sustainable office space design events 25. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you. Promote virtual events through social media, email newsletters, and local community platforms.

Chatbots 110

Chatbots Social Media Consulting Financial 110

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? And while you’re focused on your own business metrics, your entire organization should also be rallied around helping your customers achieve their own outcomes. It’s not a set it and forget it metric.”

Tips 84

Tips Net Promoter Score Metrics NPS 84

AWS Machine Learning

SEPTEMBER 7, 2023

This process requires breaking down data into three categories: 1) measurements available from the physical system, 2) the set of actions that can be taken upon the system, and 3) a numerical metric (reward) of equipment performance. Select the best training run based on training metrics. Train the algorithm on that data.

Data 93

Data Policies Training System 93