AWS Machine Learning

APRIL 18, 2024

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy.

Knowledge Base 105

Knowledge Base Meeting Resources Analytics 105

Lumoa

JANUARY 19, 2023

Dedicating time and resources to build out their customer experience isn’t just important now – it’s downright paramount for businesses who want to stay ahead of their competitors in our ever-evolving digital age. Project management, to ensure that projects are well organized, completed on time and meet key metrics.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. 2. Active Users.

Metrics 52

Metrics Customer Success Measurement Financial 52

SurveySensum

MAY 14, 2024

The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic. A system equipped with this feature doesn’t just react; it anticipates.

Analytics 52

Analytics System Resources Metrics 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. 2. Active Users.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. 2. Active Users.

Metrics 52

Metrics Measurement Customer Success Customers 52

GetFeedback

MAY 9, 2019

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. We publish new resources on the regular, so stay in the loop by signing up for our CX newsletter.) . We want to fix that.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 5 types of customer retention analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Lithium

DECEMBER 5, 2023

New “Date Range” Change Log filter : The new Date Range filter for the Change Log enables admins to filter events by a predefined date range or a custom date range. During this Beta period, you can explore the feature and begin setting up and testing events. Analytics users can also view engagement data for ideas, comments, and votes.

CRM 52

CRM Social Media Video Trends 52

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Hello Atlas members!

Video 52

Video Analytics Tips Metrics 52

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

CloudCherry

MARCH 3, 2019

Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.). They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever. The Six Competencies In Action.

Customer Experience 186

Customer Experience Self Service Culture Customers 186

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

AWS Machine Learning

MAY 3, 2023

Furthermore, the dynamic nature of a customer’s data can also result in a large variance of the processing time and resources required to optimally complete the feature engineering. Worse yet, memory could become an issue, resulting in either poor performance or out of memory events causing the entire job to fail.

Metrics 69

Metrics Resources Data Training 69

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center Report Groups System 48

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

AWS Machine Learning

JUNE 22, 2023

Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Light & Wonder teamed up with the Amazon ML Solutions Lab to use events data streamed from LnW Connect to enable machine learning (ML)-powered predictive maintenance for slot machines.

Hospitality 81

Hospitality Metrics Automotive Connections 81

Experience Investigators by 360Connext

MARCH 23, 2021

Today, leaders have more expectations with fewer resources. Survey results and behavioral analytics only tell you some of the story. Look for opportunities to proactively include those customers in special events , behind-the-scenes access, or early product reviews. Metrics are often used to punish employees.

Customer Experience 271

Customer Experience Contact Center Customer Journeys Metrics 271

NetBase

FEBRUARY 3, 2020

Our events last week in San Francisco , Seattle and San Diego on January 28, 29 and 30 were very well attended. Well, they’re calling it “the next wave of innovative customer analytics” and “the ultimate resource in understanding consumer context.” Consumer Analytics and Market Research Game Changer. It sure is.

Social Media 64

Social Media Analytics Consumers Metrics 64

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Data 107

Data Management Effort Score Training 107

ChurnZero

MAY 26, 2021

These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success.

Customer Success 86

Customer Success Leadership Resources Communication 86

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Solution overview.

Customer Engagement 72

Customer Engagement Data Engagement Metrics 72

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

OCTOBER 24, 2023

Analytics Architect: Paychex The ‘Analytics Architect’ , using data to bring vision to life, was awarded to Paychex. Its strategic use of analytics enhanced the customer experience and resulted in a remarkable estimated savings of 370 hours per week. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

Lithium

JULY 7, 2021

Voice of the Employee: The Untapped CX Resource Listening to your coworkers and employees may be the lifeline your customer experience program is looking for. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

AWS Machine Learning

OCTOBER 18, 2023

Developing a custom model to analyze images is a significant undertaking that requires time, expertise, and resources, often taking months to complete. AWS Lambda is an event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers.

Training 91

Training Metrics Data Consulting 91

SurveySparrow

FEBRUARY 14, 2022

She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. What Is People Analytics?

Analytics 98

Analytics Metrics Examples Survey 98

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. The predicted value indicates the expected value for our target metric based on the training data.

Data 89

Data Effort Score Training Metrics 89

Solvvy

SEPTEMBER 7, 2022

What tends to surprise support leaders and executives—high-quality customer coverage that’s “always-on” is cost-effective and doesn’t require expensive development resources. Their self-service rate for one canceled event Workflow (which was key during the pandemic), is 84% on average!

Self Service 106

Self Service Customers Brands Customer Expectations 106

Lithium

APRIL 5, 2022

We send resources specifically for your products every first Tuesday of the month. These videos make reference to a pdf workbook, you can download this from the resources section of this article. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name. Already signed up but not receiving anything?

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

West Monroe

JUNE 16, 2022

But a platform-based approach that incorporates advanced analytics capabilities to track activity and support real-time adjustments is essential to reaching the next level of performance, cost reduction, and engagement. The journey for life science organizations to address and accelerate patient centricity is important—but also complex.

Healthcare 52

Healthcare Customer Journeys Analytics Call Center 52

West Monroe

JUNE 16, 2022

Data and analytics. But a platform-based approach that incorporates advanced analytics capabilities to track activity and support real-time adjustments is essential to reaching the next level of performance, cost reduction, and engagement. Data & analytics: The importance of measurement. Products and platforms.

Healthcare 52

Healthcare Customer Journeys Analytics Call Center 52

Experience Investigators by 360Connext

APRIL 13, 2021

Conducting a large number of interviews can be a major strain or — for organizations with limited resources — altogether impossible. Shout out to Analytics & Insights Matter , our official partner for such research.). It depends on: Your own team’s time & resources. Have Lots of Resources?

Customer Journeys 291

Customer Journeys How To Feedback Resources 291

West Monroe

DECEMBER 1, 2021

At the core of realizing and articulating the benefits of AMI are key analytics leveraging AMI data. Utilities across the country find themselves in very different positions with respect to analytics maturity, and not all organizations have the same business challenges that analytics can help solve. Deliver on core benefits.

Government 52

Government Analytics Self Service Report 52

Lithium

SEPTEMBER 7, 2021

Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Khoros Care.

Social Media 52

Social Media Metrics Video ROI 52

CXApp

AUGUST 7, 2018

To be more precise, customer metrics. But related metrics are going to provide the insights you need to craft, hone and develop new experiences that are worthy of your customers’ time. What are some good KPIs or key performance indicators to consider when building a proper metrics system? Which Customer Metrics Actually Matter?

Metrics 40

Metrics Omni-Channel Net Promoter Score Social Media 40