West Monroe

DECEMBER 6, 2019

Thousands of Salesforce community members converged in San Francisco last week for Dreamforce 2019. The weeklong event included several exciting announcements , influential speakers, impactful sessions, and insightful knowledge sharing among those in attendance. Take a human-centered approach to engagement.

Self Service 52

Self Service Customer Centricity Financial Contact Center 52

InboxAI

OCTOBER 11, 2017

In 2016, Dreamforce had over 171,000 people from 83 countries gathering in San Francisco. For most, the event is an exciting opportunity to learn new skills, find new solutions, and network. Visit with Komiko: we’ve secured temporary office space a few blocks away from Dreamforce at 9 Kearny Street ( Google Maps ).

Tips 40

Tips Entertainment Exercises Conference 40

Talkdesk

OCTOBER 10, 2017

Dreamforce 2017 is approaching quickly and we couldn’t be more excited about a chance to participate in this year’s activities. There’s a lot going on at Dreamforce and Talkdesk will be part of all of it. Here’s a list of some of the highlights of Talkdesk’s involvement at this year’s event: Drive Away in a Porsche Cayman.

Contact Center 0

Contact Center Contact Center Software Meeting Tips 0

Keste

SEPTEMBER 12, 2018

Dreamforce. The massive tech conference that practically shuts down San Francisco for a week. Whether you are an individual to a big fortune 500 company, you could learn a lot from attending. Not only will influential thought leaders like Al Gore, Geisha J. Williams, and Jane Moran be speaking, there will be over 2,700 breakout [ ]

Conference 64

Conference Company 64

Talkdesk

SEPTEMBER 28, 2016

In less than a week, thousands of industry leaders and influencers will convene in beautiful San Francisco for the largest software event in the world: Dreamforce. The event promises to be four days of dynamic content, engaging discussion and amazing networking. Read on for a preview of Talkdesk’s Dreamforce activities.

Contact Center 40

Contact Center Call Center Experience Conference Call Center 40

My Customer

OCTOBER 4, 2023

AI in Marketing: The Good, the Challenges, and Its Impact on Us All Salesforce’s Dreamforce 2023 event and its emphasis on AI have me. 4th Oct 2023 By Neil Plant Business Development Director for EMEA

Marketing 52

Marketing 52

Talkdesk

OCTOBER 30, 2017

At Dreamforce 2017, we are excited to share our crazy ideas with you to help your company differentiate from the competition and give your customers the experience they want. Gadi will go in depth on that topic and more in his Dreamforce session. View Gadi’s session in Dreamforce’s agenda builder and make plans to attend.

Contact Center 40

Contact Center Self Service Industry Customer Satisfaction 40

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. Event Website. Event Website. Event Website. Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. North America. SaaStr Annual | February 5-7, San Jose, CA.

Conference 45

Conference B2B Entertainment B2C 45

Vonage

SEPTEMBER 25, 2018

Often, announcements at big technology events represent solutions in search of a problem (or solutions in search of future software development). Come and learn the art of great conversations at Dreamforce! That means taking all the data you’ve gathered about each customer, aggregating it, organizing it and viewing it in context.

Connections 228

Connections Data CRM Contact Center 228

SurveySparrow

NOVEMBER 28, 2019

are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Needless to say, the knowledge and experience procured from these events help you climb a step closer to growth and success. Dreamforce 2020. 2020’s right around the corner. Well, then dive in!

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

SurveySparrow

NOVEMBER 28, 2019

are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Needless to say, the knowledge and experience procured from these events help you climb a step closer to growth and success. Dreamforce 2020. 2020’s right around the corner. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Forrester's Customer Insights

NOVEMBER 25, 2019

Dreamforce: Industry Confab, Cultural Event, or Populist Movement? We walked as pilgrims to the Golden Gate to wander the forests of Howard Street and Moscone Center and drink from the fountain Dreamforce.

Marketing 44

Marketing Culture Industry B2C 44

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

TechSee

MAY 5, 2020

At Dreamforce 2019 – Salesforce’s annual customer success event – Martha Walchuk, Sr. Director of Product Marketing, highlighted the power of TechSee in her Dreamforce Service Keynote: The New Age of Human-centric Service. Finally, the system verifies that the issue has been resolved. Salesforce & TechSee: The Dream Team.

Tools 109

Tools Knowledge Base Analysis Training 109

UJET

NOVEMBER 7, 2019

The company’s yearly Dreamforce conference brings people from around the world to San Francisco’s Moscone Center for a week of sessions, workshops, keynotes, and training. Dreamforce 2018 had “more than 170,000 registered attendees” and “13.5 UJET will be attending Dreamforce 2019 at Moscone Center.

Customer Experience 12

Customer Experience CRM Conference Call Center 12

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” What kind of data and feedback were you able to get from the event this year?

Course 26

Course Conference Video Analytics 26

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. If you’re interested in learning more about the rest of Talkdesk’s activities at Dreamforce 2017, click the button below.

Contact Center 40

Contact Center Case Study Consumers Report 40

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. If you’re interested in learning more about the rest of Talkdesk’s activities at Dreamforce 2017, click the button below.

Contact Center 0

Contact Center Case Study Consumers Report 0

Up Your Service

NOVEMBER 28, 2018

In San Francisco at the annual Dreamforce event, Salesforce Chairman and Co-Founder Marc Benioff, declared, “The business of business is improving the state of the world.” The Dreamforce event removed beef from the menu and proudly announced this one decision had saved ten million gallons of water.

Government 45

Government Innovation Industry Connections 45

Up Your Service

NOVEMBER 30, 2018

I was recently a guest at Dreamforce , the annual gathering of Salesforce customers, partners, and employees in San Francisco. One example ETHICAL innovation was at the Dreamforce event itself. And the whole program was “decarbonized” using recycling and offsets to achieve a completely carbon neutral event.

Culture 40

Culture Innovation Course Technology 40

Waypoint Group

APRIL 21, 2015

This year will be even grander and doubled in attendance from last year’s 900-person event, in true SF fashion! Pier 48 will be converted into a Customer Success Village and accompanied by gourmet food trucks in what we can only imagine will add up to an event rivaling Dreamforce.

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

Vonage

SEPTEMBER 20, 2016

Visit NewVoiceMedia at Dreamforce 2016. Customers calling in with the same problems lose confidence in you, which in the end will cost your business.”. Want a better way to get closer to your customers? Schedule a meeting with our team and follow our conversations on Twitter with #GetCloser.

Omni-Channel 120

Omni-Channel Self Service Infographics Poor Customer Service 120

Talkdesk

MAY 12, 2016

In the days leading up to the big event, some of our attendees may find themselves kicking around the City by the Bay for the first time. For a list of the more conventional tourist destinations, check out our infographic, “ 10 Things To Do In San Francisco During Dreamforce.”. When: 5-10 PM on Friday 4/13. Where: 2 Marina Blvd.

Infographics 40

Infographics Innovation Marketing Communication 40

Talkdesk

NOVEMBER 13, 2017

San Francisco had a busy week at Dreamforce 2017 last week. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session. You used the phrase ‘customers of our customers.’

Contact Center 4

Contact Center Sales Analytics Conference 4

West Monroe

SEPTEMBER 4, 2019

Attendees of Dreamforce , Salesforce’s annual conference, can expect a big marketing splash. Thanks to record growth, indicators are showing that this could be the year that Service Cloud overtakes Sales Cloud as Salesforce’s largest revenue driver cloud. What Salesforce’s customers and prospects can expect in the coming months.

Conference 40

Conference Consulting Industry Software 40

Michel Falcon Experience

OCTOBER 21, 2015

This single point of accountability (SPA) must attend industry events to learn from others and continuously educate themselves. Here is a short list of great customer experience events from around the world. . The IQPC hosts several premium customer experience and customer service events around the world.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68

Influitive

MAY 12, 2016

Once you’ve identified which advocates are connected with which accounts, you can ask your advocates to contact them directly via email, phone or at in-person events to recommend your solution. Publicizing your list of target accounts, and ask advocates to help you get introductions, like Influitive did at Dreamforce.

Strategy 61

Strategy Marketing B2B eBook 61

Natalie Petouhof

SEPTEMBER 16, 2015

Thunder, built on a massively scalable, modern architecture, can “listen” to the connected world, ingesting billions of events a day, from any source. By connecting the billions of real-time events and digital content with Salesforce, the IoT Cloud brings customer context to transactional data.

Loyalty Programs 40

Loyalty Programs Connections Retail Data 40