Cyara
OCTOBER 5, 2023
Cloud migration, omni-channel usage, greater digitization, increased adoption of voice bots and voice biometrics, along with rapid developments in artificial intelligence (AI) are just a few of the ever growing advancements which are reshaping how organizations like yours are interacting with customers.
InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. However, building an effective, consistent contact center experiences can be overwhelming. That’s why we’ve taken everything we have learned by working with best-in-class brands and distilled those learnings into five simple steps you can follow to make sure you build a contact center that works for you, and wo
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IntouchInsight
OCTOBER 5, 2023
Whether you’re hankering for a hoagie, grinder, or hero, subs are popular among sandwich lovers everywhere. And, in Intouch Insight’s recent Flash Points survey of 1465 consumers across North America, 58% of respondents included Subway among their favorite sub shops.
Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
AWS Machine Learning
OCTOBER 5, 2023
Large language models (LLMs) have captured the imagination and attention of developers, scientists, technologists, entrepreneurs, and executives across several industries. These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 5, 2023
Artificial intelligence (AI) and machine learning (ML) have seen widespread adoption across enterprise and government organizations. Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. Organizations have started to use AI/ML services like Amazon Comprehend to build classification models with their unstructured data to get deep insights that they
SAP Customer Experience
OCTOBER 5, 2023
As you may have heard, SAP was once again named a Leader in the Gartner® Magic Quadrant™ for Digital Commerce. Our unwavering dedication remains to deliver SAP Commerce Cloud as a cutting-edge composable commerce platform in the cloud. Continuing on the Intelligent CX themes we introduced in Q2 2023, we.
Optimove
OCTOBER 5, 2023
As Halloween looms closer, there are some chilling challenges lurking that can send shivers down the spines of marketers — but fear not – there are solutions as well. Below are six of these “horrors.” Many were uncovered in our 2023 Marketer’s survey that are below. Respondents included 221 executives at companies, and included CEOs, CMOs, and SVPs of marketing.
Clarivate
OCTOBER 5, 2023
Clarivate hosted a panel discussion focused on advances in transparent peer review that can help mitigate some of the challenges around peer review manipulation. Trust is central to a functional research system, as it is to a functional society at large. However, a variety of threats to research integrity have been growing, including paper mills, image manipulation and the potential for AI abuse.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Zonka Feedback
OCTOBER 5, 2023
Collecting customer feedback helps businesses get a complete picture of their customer journey. However, it is only through proper measuring and analysis of the feedback that businesses get a better understanding of their customer's needs, anticipate trends, and deliver on their expectations to close the feedback loop. And that's where feedback management software comes into the picture.
CSM Magazine
OCTOBER 5, 2023
Did you know that holiday accident claims spike by 15% each year? As a business owner, you’re directly affected. You’ve got a responsibility to ensure customer safety, but you’re also caught in the crossfire of potential legal issues. This article will help you navigate these choppy waters with strategies for accident prevention, effective responses to claims, and understanding the legal implications.
Clarivate
OCTOBER 5, 2023
With market uncertainty now the norm rather than the exception, IP legal teams regularly face multidimensional challenges. What if those challenges are opportunities for change? Budgets and staffing are tight, competitive pressures are on the rise, and clients and business leaders are demanding more for less — without compromising quality. This creates an inflection point for rethinking how corporate and law firm intellectual property (IP) legal teams operate.
CSM Magazine
OCTOBER 5, 2023
Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. Real-time vehicle tracking and fleet management tools are also helping Blade better respond to emergency call outs, monitor fleet security and improve workforce health and s
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ECXO
OCTOBER 5, 2023
We Introduce You to a Range of Dynamic Third-Party Courses. In partnership with Clearaction. Explore These Amazing Learning Opportunities for Your Organization. The best training in the world of Customer Experience is now available at ECXO. Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies,
CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service. Researchers found that 34% of Brits admit that long wait times are the thing that annoys them the most about customer service when dining out, while 33% selected slow service.
Zonka Feedback
OCTOBER 5, 2023
Over the years, patients have had to increasingly bear medical expenses from their own pockets. The result is that more and more patients are getting actively involved in the healthcare they receive and their expectations have risen to the next level. Therefore, patient satisfaction has gained more importance than ever and dissatisfied patients are more than happy to leave a healthcare provider for better health services and satisfaction.
CSM Magazine
OCTOBER 5, 2023
In recent years, the online casino industry has seen remarkable advancements. While the excitement of gaming and the potential for winning remain key attractions, one notable development has been in the realm of graphics and animation. The evolution of online casino graphics and animation has not only improved visual aesthetics but has also played a pivotal role in creating immersive gaming experiences.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
SurveySensum
OCTOBER 5, 2023
Samantha had long awaited the day she could upgrade her trusty old sedan to a shiny new car. After extensive research, she decided to visit Prestige Motors, a reputable dealership. Samantha’s purchasing process went smoothly, and she drove home in her new car, thrilled with her decision. A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience.
SAP Customer Experience
OCTOBER 5, 2023
In eCommerce, the distinction between B2B (Business-to-Business) and B2C (Business-to-Consumer) is more than a matter of audience; it fundamentally shapes the entire commerce ecosystem. While B2C transactions are straightforward and often impulsive, B2B eCommerce operates on an entirely different plane of complexity. Here’s why: Multi-tiered Purchasing Processes: B2B transactions usually.
Brandwatch CX
OCTOBER 5, 2023
Here's how the latest TikTok trend went viral, the data behind the trend, and some insights on what brands can do about it.
5CA
OCTOBER 5, 2023
5CA’s Player Support Meetup 2023 brought together Player Support experts from around the world to share industry insights & expertise.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
OCTOBER 5, 2023
Text analytics is a peculiar software market segment. Vendors typically have a main offering that heavily relies on text mining and analytics, but they rarely position themselves explicitly as “text analytics platforms.
Brandwatch CX
OCTOBER 5, 2023
Here's how the latest TikTok trend went viral, the data behind the trend, and some insights on what brands can do about it.
Forrester's Customer Insights
OCTOBER 5, 2023
Curious of how long the shift to buying groups and opportunities takes? Register for Forrester’s webinar to find out how Reltio made this transformation in just 60 days.
Help Scout
OCTOBER 5, 2023
Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
OCTOBER 5, 2023
Learn how investing in cybersecurity skills and training (CS&T) platforms can help overcome the cybersecurity skills gap in this preview of the upcoming Forrester Security & Risk Forum.
My Customer
OCTOBER 5, 2023
Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation.
Forrester's Customer Insights
OCTOBER 5, 2023
The Hollywood strikes put generative AI's impact on creative roles into the spotlight. Learn some of the long-term implications in this post.
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