design 
InMoment XI
JULY 11, 2022
This is why the design of the survey can ultimately determine the survey’s success. What Is Survey Design? Survey design is the detailed process of creating surveys that optimize the potential results that can be collected from a well-made questionnaire. 5 Steps for a Seamless Survey Design.
InMoment XI
MAY 25, 2023
Great customer experience doesn’t just happen as soon as you send out a survey; it needs to be planned and designed purposefully. What Is Customer Experience Design? Customer experience design involves a multidisciplinary approach, including user research, journey mapping, visual design, and user experience (UX) design.
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Lumoa
JANUARY 3, 2023
But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! So grab a pen (or electronic notepad) and let’s dive into the world of survey design! . Survey Design Best Practices.
InMoment XI
DECEMBER 3, 2021
Recently, though, I had the privilege of participating in these conversations at our Inclusive Experiences Exchange, and what follows are the key takeaways I believe organizations like yours can (and should), utilise as you strive to design experiences that work for the wider customer community. Mistakes Will Be Made.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. The common challenges instructional designers and other learning professionals come across when implementing localization. For example, even a simple phrase like “got milk?”
InMoment XI
NOVEMBER 2, 2022
But how do those organizations design CX programs? If you’re curious about CX design and how organizations wield it, you’ve come to the right place! Today’s discussion breaks down the wider universe of CX design, but we’re also going to talk about the best ways for organizations to leverage this discipline. What Is CX Design?
Lumoa
NOVEMBER 10, 2021
You can accomplish this feat by focusing on your customer experience design. What is Customer Experience Design? Customer experience (CX) design is the process of finding ways to leverage those experiences so they engage and thrill customers throughout the lifetime of their relationship with a brand.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. We’ve all had surveys that we’d rather forget, and there are so many ways a well-intentioned survey can go terribly wrong.
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Speaker: Skilljar Experts
Cutler Bleecker, Learning Experience Designer. Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success. Alex Calvert, Manager, Implementation. Linda Schwaber-Cohen, Product Marketing. You’ll learn: The Skilljar methodology to great onboarding.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Analyze the different use-cases between three different learning reinforcement drip delivery platforms to build into your content designs. After attending this exclusive webinar with Shannon Tipton, you'll be able to: Apply the concept of conversational drip delivery to your current curriculum.
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. February 2nd, 2023 at 12:30pm PST, 3:30pm EST, 7:30pm GMT
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. But how do you do this? Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane".
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In this paper, discover four areas to explore as you adjust to compete in this new digital era: How to give your business the edge with designed experiences. As a result, new landscapes are creating new, intelligent ways for you to proactively engage with customers to create loyalty and value. How to hyper-personalize your digital marketing.
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