Team Support

FEBRUARY 1, 2024

Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. Take a self-guided tour or sign up for a live demo ! This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction.

Tools 52

Tools Net Promoter Score Company Self Service 52

CloudCherry

NOVEMBER 11, 2019

Melissa Lopez – Assistant Team Lead of Customer Support at Tour Radar, who- according to our judges is, “The queen of seeing a bad situation coming, and putting some safe-guards in place to prevent it from happening”. Jeremy Watkin – Manager of Product Marketing at 8X8. Request a demo.

Leadership 170

Leadership Consulting Video Government 170

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

TechSee

MARCH 10, 2021

Statistics say that the customer’s experience is considered more valuable than the price and product when it comes to the purchase decision. Virginia-based River Pools turned to virtual sales demos to boost their business during COVID. Visual transformation will augment digital experiences.

Self Service 109

Self Service Customer Service Video Engagement 109

Comm100

NOVEMBER 10, 2021

When deployed well, chatbots should work alongside agents to deliver better customer experience (CX) while improving agent productivity and efficiency. Examples of goals for chatbots include: Providing 24/7 support Driving revenue by proactively alerting customers to sales and discounts, qualifying customers, and booking demos.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Optimove

MAY 12, 2020

Watch a four-minute product tour video and see what makes Optimove unique! Watch Product Demo. Guide: CRM Manager Evolution Curve. Going from Data to Insights to Action. The Guide to Advanced Customer Segmentation. Want to see Optimove in action? The post Unavailable -Document appeared first on Optimove.

CRM 40

CRM Video Resources Data 40

Gainsight

DECEMBER 17, 2020

These campaigns often yield low engagement and conversion rates because the customer experience leading up to churn is more lasting than a price discount, especially after a poor product or service experience. The primary objective is product education that leads to conversion to the paid service. .

Strategy 52

Strategy Fashion Analytics Touchpoint 52

SurveySparrow

NOVEMBER 1, 2023

Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Businesses use these to gauge customer satisfaction after a sale, diving into factors like product quality, shipping experience, and overall satisfaction. It’s like having a virtual tour guide. Here’s a list: 1. Website Feedback Bot 4.

Survey 52

Survey Customer Experience Customer Journeys Effort Score 52

Comm100

OCTOBER 30, 2020

Best for: Companies that want a lifelike bot to help visitors navigate a website and its products. eGain refers to its AI customer service bot as a virtual assistant because it can take site visitors on website tours, give them links to relevant pages and help make shopping decisions. Schedule a demo or consultation call.

Chatbots 147

Chatbots Technology Social Media ROI 147

Comm100

JANUARY 29, 2021

Best for: Companies that want a lifelike bot to help visitors navigate a website and its products. eGain refers to its AI customer service bot as a virtual assistant because it can take site visitors on website tours, give them links to relevant pages and help make shopping decisions. Schedule a demo or consultation call.

Chatbots 131

Chatbots Technology Social Media ROI 131

BirdEye

DECEMBER 8, 2022

If your products and services are geared toward an older audience, Instagram won’t be worth your time. Let’s say you’re a business-to-consumer (B2C) company selling retail products. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos.

Social Media 98

Social Media Brands Video Entertainment 98

Gainsight

APRIL 9, 2019

In-app messages are popping up everywhere and SaaS products are no exception. In fact, products that use in-app engagements see a 3x boost in engagement and a 4x increase in conversions. Here are nine ways SaaS products are using in-app messages to drive user engagement. Engagement Type: Product Update. Salesforce.

Examples 72

Examples Engagement NPS Survey 72

Gainsight

JUNE 26, 2021

As a product leader, it’s up to you to successfully launch that new feature, get it in the hands of users and drive product adoption. Here are the steps to launching your feature release plan and ensuring your new product release announcements smash expectations. Spread the word about your new product release.

Net Promoter Score 52

Net Promoter Score How To NPS Tips 52

SurveySensum

SEPTEMBER 5, 2023

If not then imagine you found a SaaS product that is super easy to use and integrate. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Know What They Expect: Find out what your customers expect from your product.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

NetBase

AUGUST 11, 2020

UMG stands to maintain high visibility for itself and its artists thanks to Spotify’s 130 million monthly subscribers – which is certainly helpful since no one is touring right now. Top brands do it every day, and you can too – reach out for a demo and we’ll show you how!

Social Media 90

Social Media Consumers Trends Industry 90

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. These KPIs might include steady progression through onboarding, high product usage during adoption, and rapid escalation resolution. Request a demo to get started.

Customer Success 62

Customer Success Strategy Customer Centricity Effort Score 62

Optimove

JUNE 30, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Golan Shaked. Chief Commercial Officer, Deezer. “In

How To 40

How To CRM Customer Centricity Customer Retention 40

Optimove

MAY 27, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Golan Shaked. Chief Commercial Officer, Deezer. “In

How To 40

How To CRM Customer Centricity Customer Retention 40

Optimove

MAY 26, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Golan Shaked. Chief Commercial Officer, Deezer. “In

How To 40

How To CRM Customer Centricity Customer Retention 40

Optimove

MAY 1, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Nikki Patel. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Nikki Patel. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

APRIL 6, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Golan Shaked. Chief Commercial Officer, Deezer. “In

Data 40

Data Marketing CRM Customer Centricity 40

Optimove

MARCH 27, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Golan Shaked. Chief Commercial Officer, Deezer. “In

Data 40

Data Marketing CRM Customer Centricity 40

Optimove

MAY 4, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Nikki Patel. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

The Optimove product is sophisticated and extremely powerful.”. One of our gurus would be happy to give you a personal tour of Optimove. REQUEST DEMO. “Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Nikki Patel. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

BirdEye

NOVEMBER 7, 2023

Demo request car sales email Subject: Your Personalized Vehicle Demo Experience Awaits! Book your demo and get ready to discover excellence on wheels! Watch the Free Demo Now. See Pricing FREE DEMO How to write a convincing email to promote your car business? This will compel them to participate with the email.

Sales 115

Sales Automotive Tips Advertising 115

Gainsight

JULY 11, 2023

Northpass Customer Education Leaders Stadium Tour, Oracle Park 2023 But most notably, we received inquiries from leading CRM and Customer Success platforms looking to integrate learning functionality into their products to enable their customers to drive greater efficiencies and superior customer experiences through digital customer education.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

NetBase

NOVEMBER 23, 2018

They’re committed to helping consumers enjoy products with less sugar. The Coca-Cola Truck Tour. Now in its 8 th year, Coca-Cola’s #HolidaysAreComing Truck Tour has become and exciting event for towns across the UK. Contact us for a demo. Coke Zero is a big part of that. That’s a post for another day! Admirable, for sure.

Social Media 46

Social Media Entertainment Advertising Trends 46

Optimove

SEPTEMBER 11, 2018

REQUEST DEMO Watch Video. The Optimove product is sophisticated and extremely powerful.”. The post Tour appeared first on Optimove. Boost Customer Engagement. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent relationships that maximize the value of every customer. Understand. Mark Harkin.

Multi-Channel 40

Multi-Channel CRM Customer Centricity Customer Retention 40

Centercode

JULY 21, 2020

Read on to see the ways that the Centercode team showcases its passion for building better products. We’ve seen firsthand how pushing your beta testing efforts earlier into the product development process is as difficult as swimming upstream. We’re passionate about the success of your next product launch.

Industry 52

Industry Conference Resources Consulting 52

SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Put yourself in their shoes and analyze their journey, including pain points, attitudes towards your products or services, and behavior throughout the customer journey. Request a Demo

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

Gainsight

MAY 27, 2020

You may know Gainsight PX as our Product Experience Platform. Thousands of users rely on Gainsight PX to understand user behavior, drive product adoption, and collect user feedback. Simply: Gainsight PX is not just for product managers (although they really love it, too). it would be unmanageable!)

Engagement 52

Engagement Comparison Meeting User Experience 52

Maru Group

NOVEMBER 10, 2020

Entertainment industry production halted, movie theaters shuttered, and sports stopped. Sign up for a free demo today. The media and sports worlds have been in a tumult, with people cutting cables, switching to streaming, puzzling over bundling, and being confused by what is linear and what is not. It has been chaos.

Sports 55

Sports Entertainment Telecommunications Advertising 55

SurveySensum

JULY 19, 2023

This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more.

Retail 40

Retail Examples Customer Experience Social Media 40

ProProfs Chat

OCTOBER 30, 2021

User experience surveys are surveys conducted to gauge the experience of a software product or website user. Similarly, you may conduct these surveys as soon as you onboard a client onto your product. A balanced rating scale is essential in accurately determining the user experience and satisfaction with your product or service.

User Experience 93

User Experience Survey Tips Exercises 93

InMoment XI

JANUARY 17, 2024

This is provided, for example, by the receptionist at the front desk checking in hotel guests upon arrival; the tour operator explaining the historical or cultural significance of landmarks in a local area; or the sommelier giving detailed advice about which wines pair best with which dishes.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

ChurnZero

AUGUST 21, 2020

“Blurring the lines between Product Management and Customer Success. Equipping your CSM team with things like configurable in-product guidance can often solve customer requests while freeing your product and development teams to introduce more innovative new products. Abby Hammer , Chief Customer Officer, ChurnZero. “I

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84