CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success Video Customers Meeting 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Software 87

Software Customer Success NPS Net Promoter Score 87

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Through renewals and expansion, CS boosts the bottom line by driving Net Revenue Retention (NRR)—a critical metric for SaaS organizations. Explore Pulse+ today. .

Customer Success 52

Customer Success Management Conference Leadership 52

Totango

FEBRUARY 11, 2020

This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. Breaking down the customer journey into modular stages sta helps to operationalize customer success strategies. Adoption : The customer gets more and more value from the product.

Customer Success 62

Customer Success How To Metrics Customer Journeys 62

Totango

AUGUST 14, 2020

In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. Creating Better Customers, by Definition.

Customer Success 76

Customer Success Customer Journeys Customers Case Study 76

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success How To Conference Customers 52

Education Services Group

MAY 12, 2022

This scenario collects NPS in moments where other CX metrics are the driving factors for the response—not a very telling reflection of advocacy. There will be a future rant specific to health score, but for now I recommend checking out this Customer Success Unlocked webinar from last month with David Sakamoto and Neal McCoy on the topic.).

NPS 52

NPS Metrics Net Promoter Score Effort Score 52

ChurnZero

AUGUST 9, 2019

5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Upcoming Webinar.

Customer Success 58

Customer Success Management Guidelines Metrics 58

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

Customer Success 63

Customer Success Effort Score Communication Customer relationships 63

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Totango

FEBRUARY 28, 2020

Analyzing customer success metrics. Anticipating customer need . Nurturing customer growth. We want customers to learn from conversations, expand their business, and feel that they are the center of everything we do. Following Customer Behavior. Analyzing Customer Success Metrics.

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

ChurnZero

JUNE 14, 2019

12 Steps to Conducting a Productive Customer Success Brainstorming Session. Automation is a game-changer for almost any department, but surprisingly Customer Success teams are a bit behind some of their counterparts (i.e. So why is it that not all Customer Success teams have become pros when it comes to CS automation?

Customer Success 65

Customer Success Customer Retention Customers Metrics 65

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Never get ghosted by a customer again. If you missed the webinar, you can watch it on-demand.

Sales 98

Sales Net Promoter Score Culture Chief Customer Officer 98

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Customer Journeys Customers Consumers 19

SmartKarrot

JULY 28, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success.

Customer Success 19

Customer Success User Experience Roadmap Video 19

ChurnZero

JULY 16, 2021

ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. In the webinar, we cover: Tips for making automated messaging feel more personal and relevant. If you missed the webinar, you can watch it on-demand. Q&A Recap. Marley Wagner , Sr.

Customer Journeys 98

Customer Journeys Touchpoint Customer Success Exercises 98

Gainsight

AUGUST 24, 2020

With Gainsight PX , customers experience straightforward, seamless onboarding featuring tech-touch and in-product guidance. At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Track the success metrics and re-iterate.

Multi-Channel 105

Multi-Channel Effort Score Guidelines Metrics 105

Feedbackly

OCTOBER 20, 2022

Now, the specialty of Feedbackly is it offers an additional metric exclusive to its users. EVI® aims to measure and analyze customer emotions. You can use the survey at any stage of the customer journey and derive useful correlations by connecting it with other CX metrics.

Feedback 75

Feedback Software Multi-Channel NPS 75

Gainsight

MARCH 12, 2024

For example, you can ask ChatGPT—or other tools—to create: A course outline A video script Questions for a quiz Creative course names or a description An email or social post to promote your courses to customers AI is your friend, not your replacement. Then, Lila and her team review that feedback and iterate courses accordingly.

Course 52

Course Tips Measurement Exercises 52

ChurnZero

AUGUST 30, 2019

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Video] All of Your SaaS Questions Answered. Upcoming Webinar. Customer Success Around the Web. Q&A happening now!

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Case Study Knowledge Base Video 19

ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. While Guitar Hero was a part of my life growing up – though I never really nailed those solos – my video game consoles have mostly gone unused. But what could it possibly have to do with Customer Success? Surprisingly, quite a bit!

Customer Success 49

Customer Success B2B Customer Retention Entertainment 49

Amity

SEPTEMBER 16, 2014

The Customer Success Meetup group has grown to nearly 200 members in it’s first year. It was great to see that the majority attendees at this session were new members that were engaged in Customer Success in some capacity. Customer Communities. Customer Segmentation. Reference-able Customers.

Customer Success 48

Customer Success Entertainment Trends Customers 48

CSM Practice

NOVEMBER 4, 2019

Some foundational questions still require attention in our growing customer success community. These questions include customer success funding and reporting, as well as appropriate customer segmentation. Mature SaaS companies are generally more concerned with the elements of scaling customer success.

Customer Success 45

Customer Success Customer Journeys Study Effort Score 45

Education Services Group

NOVEMBER 22, 2021

What if you could reliably predict a customer’s future behavior? (No, A customer health score can help Customer Success teams do just that. It’s a way of evaluating a customer’s likelihood of churning, renewing, or expanding — helping CSMs identify and mitigate potential customer issues before they arise.

How To 52

How To Metrics Knowledge Base Customer Success 52

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Value leads to success and, in turn, to advocacy. Your customer success program is key in this case too. Set Objectives and Target Metrics.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. Customer Success operations planning.

Customer Success 40

Customer Success How To Chief Customer Officer Sports 40

Totango

SEPTEMBER 11, 2020

After all, as the old adage goes, “The customer is always right.” However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. .

Customer Engagement 81

Customer Engagement Engagement Data Software 81

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value. Accelerate Onboarding.

Strategy 62

Strategy Effort Score B2B Customer Success 62

ChurnZero

MAY 22, 2020

Customer onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Whether through automated or manual monitoring, Customer Success must remain hypervigilant during onboarding to ensure customers stay the course. Do preliminary research before reaching out to the customer.

Resources 98

Resources Touchpoint Video Meeting 98

SurveySensum

SEPTEMBER 5, 2023

Empower customers with self-service help for quick issue resolution. Offer personalized support and build strong relationships through available Customer Success Managers. Elevate services by incorporating direct customer support surveys to gather insights. But just having this metric isn’t enough.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Totango

MARCH 10, 2020

Customer goals should become your goals, and they should guide your everyday actions. Your product knowledge determines which features and what amount of engagement is necessary to drive value for your customer, and your customer success efforts should then go toward making sure these targets are hit. Training materials.

Tips 93

Tips Customer Experience Effort Score Loyalty 93

ClientSuccess

AUGUST 21, 2019

In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity. For customer success teams, this means rolling out an ongoing schedule of training and customer support.

Training 45

Training Tips Resources eBook 45

Totango

JULY 21, 2020

A crisis is a time for Customer Success teams. In situations such as the current COVID-19 pandemic, your CS team can take action to prevent customer churn during the pandemic while also helping to build a sustainable future for both parties once the danger passes. Evaluate Your Customers’ Exposure. Revisit Customer Goals.

Company 64

Company Effort Score Communication Customer Retention 64

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Success 41

Customer Success Touchpoint Meeting Customer Journeys 41

SmartKarrot

MAY 4, 2022

There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. By connecting with the customer success team who actually speaks to the customers to know what is wrong. Who is a Customer Success Manager?

Customer Success 19

Customer Success Management Customer Retention Customer Journeys 19

Totango

MAY 29, 2020

Promote your digital services and resources so that you can maintain an intimate product partnership, and make sure your resources provide customers value. Offer a way for customers to connect with a community to share tips and resources. Produce video tutorials to highlight updates and new solutions.

How To 62

How To Resources Software Hospitality 62