Second to None

JULY 3, 2018

One industry in which understanding how third-party brands present your product is essential to success is the retail paint industry. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Case Study 54

Case Study Retail Study Comparison 54

Second to None

FEBRUARY 13, 2018

Implement mystery shopping programs to monitor the way these third-party retailers are selling your product within their different store locations. When entering into this partnership, it is important to understand how the third-party retailer plans on displaying your product.

Retail 79

Retail Voice of Customer Brands Sales 79

Second to None

JUNE 26, 2018

Luxury retail is a space dominated by brands with consistently great reputations, because trust serves a foundational pillar in the relationships formed between consumers and brands. If your luxury retail brand has never conducted a measurement program like mystery shopping in the past, it may be missing out on some key pieces of CX data.

Retail 63

Retail Brands Omni-Channel Fashion 63

Second to None

SEPTEMBER 27, 2018

The goal for most major retail brands is to expand their brick-and-mortar locations so that they reach as many consumers as possible. As these organizations widen their geographic reach, there can be a dip in customer service and satisfaction levels. The post Is Your Retail Brand Measuring Performance Across Different Locations?

Retail 69

Retail Measurement Brands Omni-Channel 69

Second to None

MARCH 18, 2019

Amidst these adjustments, many brands have positioned themselves in the category of experiential retail. Experiential retail, a common phrase in the industry these days, refers to the movement away from transaction-forward methods and towards a holistic, immersive customer experience. The Luxury Shopper. Knowing your Audience

Retail 48

Retail Fashion Guidelines Customer Centricity 48

Second to None

SEPTEMBER 13, 2018

1] Amazon provides its customers with unprecedented convenience, product selection, all matched with above-average customer service and a beloved Prime loyalty program. How is your retail brand positioning itself to compete within these rapidly-shifting parameters?

Retail 54

Retail Brands Fashion Voice of Customer 54

Second to None

SEPTEMBER 21, 2018

As consumer purchasing options widen, it becomes increasingly challenging for retail organizations to foster a brand identity that connects with evolving consumer expectations. In the retail industry, there are a few major changes that are drastically impacting the industry landscape.

Retail 54

Retail Consumers Brands Trends 54

Second to None

SEPTEMBER 11, 2018

As these technologies become even more ubiquitous, optimized online touchpoints are now of paramount importance for any retail brand hoping to possess a leading omnichannel platform. Develop a digital identity that contributes to your overall brand experience by providing a unique value and reducing as much customer effort as possible.

Retail 59

Retail Brands Omni-Channel Touchpoint 59

Second to None

APRIL 5, 2018

Creating a Customer Experience that encourages consistent satisfaction within every channel is the ultimate challenge of brands in any industry. This is especially true for those in retail due to the necessity to balance in-store and online resources. 1,2 [link].

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Second to None

SEPTEMBER 5, 2018

A large-scale mystery shopping program is typically thought of as a tool for large national restaurant chains or retail brands because there are so many different locations all operating under the same brand umbrella. The data provided by Customer Experience measurement has driven huge changes in the retail and restaurant industry.

Retail 59

Retail Brands Guidelines Leadership 59

Lumoa

NOVEMBER 7, 2022

They’d organize surveys and listen to customers and then try to share these insights with other teams. But now, more organizations are realizing how essential customer insights are to developing a customer-centric business. This is great news for teams that are looking to dig deeper into their Voice of Customer data.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Second to None

JULY 22, 2020

Customers are increasingly embracing the notion of not stepping foot inside their local store, which means lost opportunity for connection. Mindful grocery retailers are thoughtfully adjusting to deliver an exceptional curbside customer experience. Second To None exists to help you activate customer joy.

Retail 114

Retail Guidelines Consumers Wait Times 114

Second to None

MARCH 22, 2018

The ongoing battle between brick-and-mortar stores and online retail is now on more even ground than ever before. While it is certainly being pushed more to the side, brick-and-mortar retail still has immense value in the marketplace. 1,2,3: [link].

How To 81

How To Retail Leadership Guidelines 81

Second to None

OCTOBER 16, 2018

The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. Adopting these novel methodologies as a cog in your brand experience platform can help your team encourage high levels of customer engagement across different points along the customer journey.

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

Second to None

FEBRUARY 4, 2020

To us, mystery shoppers are like the credit card-wielding superheroes of the customer service world. We all have errands that need to be accomplished everyday, at various different retail stores and locations. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Customer Centricity 118

Customer Centricity Report Voice of Customer Retail 118

Second to None

OCTOBER 9, 2018

This is especially true for retail brands because eCommerce availability has become omnipresent in the industry. While this approach will help your marketing team down the road, forcing customers to create these profiles can mean 35% of transactions being dropped.[3] It is impossible to eliminate cart abandonment completely.

Abandon Rate 67

Abandon Rate Online Experience Ecommerce Customer Centricity 67

Second to None

SEPTEMBER 7, 2018

This is especially true for large national or regional retail organizations that have different franchise or independent locations representing their brand in different locations across the country. In the modern business-to-customer retail relationship, the first point of contact is typically made online.

Brands 63

Brands Social Media Retail Voice of Customer 63

Second to None

APRIL 4, 2018

You can access the piece by clicking here , or by reading below: This piece was originally published by Oracle on April 3, 2018: “Customers are a business’ most valuable asset, which is why they spend a lot of money to acquire new ones and work hard to retain the ones they have. Here is where email marketing comes into play.

How To 54

How To Retail Effort Score Voice of Customer 54

Second to None

FEBRUARY 4, 2020

One reason that major retail brands are being forced into the direct-to-consumer world is the slew of DTC-only companies becoming available on the web. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2 [link].

Consumers 67

Consumers Strategy How To Hospitality 67

Second to None

OCTOBER 5, 2018

There is a constantly shifting spectrum of consumer desires and expectations and if your team is not learning and adjusting to these trends customers will quickly move on to a brand that piques these evolving interests. One of the latest trends taking place in the online retail brand experience is implementing live chat service windows.

Chatbots 59

Chatbots Ecommerce Voice of Customer Retail 59

Customer Guru

JANUARY 30, 2018

We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations. Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail.

Brands 95

Brands Customer Experience Marketing Entertainment 95

Second to None

APRIL 9, 2018

Recently, Sephora has made news by merging their digital and physical retail departments into one omnichannel approach. As a result, Sephora has managed to provide the unique value that their customers want, and provide this value at every point along the customer journey. The decision was a sign of the times, said Laughton.

Brands 54

Brands Retail Loyalty Fashion 54

SuiteCX

OCTOBER 22, 2015

While research has proven that a focus on improving customer experience directly impacts the bottom line, achieving the organizational and cultural change required to become fully customer-centric is not an easy process. It is critical to get all key departments aligned on your customer experience strategy.

Customer Journeys 100

Customer Journeys Company Customer Centricity Exercises 100

Second to None

MARCH 5, 2018

To bring this to life, I’d like to shine a light on food retail — perhaps the toughest consumer market in the world, even more so in light of the news in 2017 about Amazon’s acquisition of Whole Foods (a dunnhumby customer) — and show how product-driven strategies and metrics deliver inferior results when you ignore customers.

Brands 54

Brands Retail ROI Metrics 54

Second to None

APRIL 26, 2018

This group of service employees has a huge impact on consumers’ perception of your organization, and can either help create more brand ambassadors , or leave a toxic taste in the mouths of your customers. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Second to None

MAY 10, 2018

For many major retail brands , the shift towards digital customer engagement has greatly impacted their ability to retain a high number of visitors coming to their brick-and-mortar locations. decrease in retail store sales[1] as a result of this transition to digital channels. 1] [link]. [2] 2] [link]. [3]

Apparel 54

Apparel Retail Voice of Customer Brands 54

CX Centric

NOVEMBER 17, 2020

Moore started off her presentation with the evolution of CX and CS, were she mentioned that CX was firstly adopted before CS and that CX was mainly used in the B2B companies and retail spaces. In bringing in the synergy between the two subjects, Moore further mentions that CS + CX is equivalent to the Customer Centric DNA of the company.

Customer Success 52

Customer Success Customer Experience B2B Customer Centricity 52

Customer Bliss

NOVEMBER 23, 2018

How do you build the right onboarding process that’s built around your core values and that customer centricity? Trusted executive adviser and team player who works tirelessly to evangelize the voice of the customer internally and translate that into strategic growth opportunities and increased brand loyalty.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Second to None

MAY 22, 2018

This is an effective approach because you know that these individuals want to make a purchase, but it is important to tread carefully, and not overflow these customers with more options if they are trying to make a purchase and leave your store.

Apparel 54

Apparel Voice of Customer Brands Sales 54

Second to None

FEBRUARY 4, 2020

In our research, people saw room for improvement from grocers compared to digital experiences they find in other retail categories. Since 2013, digital’s influence in-store across all retail sectors has grown a dramatic 300 percent, from 14 percent of all transactions to 56 percent in that timeframe.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Customer Guru

FEBRUARY 20, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience 78

Customer Experience Marketing Customer Centricity Metrics 78

InMoment XI

SEPTEMBER 13, 2022

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely stands out on that list is global footwear retailer, Foot Locker. Social media and social care have been a massive opportunity for the legendary footwear retailer.

Innovation 493

Innovation Sports Tips Video 493

Second to None

APRIL 10, 2018

For large-scale, national or regional brands, it is important that leadership has actionable information about the way that employees are interacting with customers within individual locations. For brands in the restaurant or retail space, new menu items and products can serve as an experiential event for both returning and new customers.

Healthcare 54

Healthcare Leadership Ecommerce Guidelines 54

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Second to None

FEBRUARY 19, 2019

1,2,4] PYMNTS.com, Enterprise Retail Grocery Report October 2018. [3] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 3] [link]. [5] 5] [link]. [6]

Industry 73

Industry Brands Rewards Programs Loyalty 73

ClearAction

DECEMBER 14, 2017

Customer satisfaction — comparison of customer’s reality versus expectations. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer-centricity — degree that customers’ welfare is at the center of the solution provider’s decision-making and actions.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer satisfaction — comparison of customer’s reality versus expectations. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer-centricity — degree that customers’ welfare is at the center of the solution provider’s decision-making and actions.

Customer Care 59

Customer Care CRM Customer Experience CEM 59