Zeisler Consulting

APRIL 20, 2021

Given the robust nature of topics within CX, it’s vital to be out there consuming as much information from as many different sources as possible in order to keep up. Curiosity requires a greed for learning more things and being exposed to not just your own history, but those of as many others as possible.

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Course Customer Experience Professionals Leadership Brands 93

BlueOcean

JANUARY 27, 2020

Compare and contrast that with Netflix which lists judgement, communication, impact, curiosity, innovation, inclusion, courage, and passion as their core values. We’d love to chat with you more about this topic. Nestlé lists integrity, honesty, respect, fair dealing, and full compliance with the law as their corporate values.

Contact Center 177

Contact Center Culture How To Leadership 177

Zeisler Consulting

MAY 11, 2021

Obviously, they’re unlikely to initiate such conversations themselves, but also based on the intimate nature of the need, I don’t imagine “friends and colleagues” of theirs—who might also have use for it—would ever raise the topic themselves either.

NPS 93

NPS Survey Analysis Examples 93

Kerry Bodine

JUNE 6, 2017

Recruiting is also a topic of extreme curiosity for our clients and attendees of our open enrollment journey mapping workshops. It turned out this was a great strategy to get everyone to arrive a little too early—as in, an hour prior to the workshop, when we were still doing pre-workshop prep with our client!

Customer Journeys 120

Customer Journeys Travel B2B Customers 120

SmartMessage Blog

AUGUST 12, 2022

Brands send emails to their customers on many different topics. The type of content to be used in these e-mails, which are sent on various topics from discount days to promotions, from membership opportunities to order information, affects the view of the brand. In addition, the read rate of these e-mails also depends on it.

Marketing 56

Marketing Brands Survey Sales 56

Chadwick Martin Bailey

OCTOBER 25, 2019

Maybe a lack of curiosity CAN kill the consumer insights professional. Speakers at the Insights Association’s Corporate Researcher’s Conference choraled symphony of voices around the concepts of exploration, trust, and curiosity. Influence In the Age of ML, by Eric Solomon : Can you embrace curiosity, and the need to experiment?

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Conference Exercises Advertising Consumers 40

CX Journey

JULY 26, 2016

Innochat is a weekly Twitter chat (Thursdays, 9am PT) about innovation and covers a wide range of topics and angles. The topic on July 21 was one of my favorites: customer experience, of course. This is a hot topic. This is an important topic with many different angles to cover. Perhaps that's a place to start.

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Innovation Customer Experience Culture Customers 80

ImprintCX Articles

JULY 17, 2023

Incorporate learning objectives in performance reviews and use meaningful feedback that triggers curiosity instead of a negative highlight on a knowledge gap. Typically, meetings are scheduled monthly or quarterly when peers present lessons on an assigned topic, share insights from work in progress or completed, and praise one another.

Culture 52

Culture Conference ROI Innovation 52

InteractionMetrics

JULY 10, 2023

There’s detail about each of these topics below, so keep reading if you want to learn more. Natural language processing in particular enables sentiment analysis, entity recognition, text classification, and topic modeling. Because AI IS the topic du jour, it’s vital to keep on top of its powers and limitations.

B2B 40

B2B Customer Experience Analysis Chatbots 40

ClearAction

JULY 28, 2023

When you show managers patterns in every CX report, their curiosity is piqued and they can’t wait to see your next discovery. Value is an important topic to discuss every week and continually research. You want to instill an unquenchable thirst for CX patterns.

Customer Experience 62

Customer Experience Chief Customer Officer Groups Fashion 62

customer sure

APRIL 20, 2022

But then some sort of crazy curiosity seems to take hold, and common sense vanishes. “If Too many topics are shoehorned in and the customer is left bewildered, wondering where the survey is going next. This can be achieved in a small handful of questions. The end result is a bloated mess.

Survey 62

Survey Hotels Data Examples 62

Lumoa

AUGUST 23, 2021

Think about the verbiage your customers are using and the topics they’re discussing. You can use their feedback to better foster a curiosity into your company culture so anyone on the phone/chat/ticket response/ or face-to-face with potential and current customers can effectively share these insights.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Zeisler Consulting

JULY 7, 2021

Well, he elucidated in the free-text box under the top-line NPS question (paraphrasing): ‘I never talk to people about this, it’s not a topic of conversation with my friends, relatives, and co-workers.’ One might wonder then, why a guest would be so unlikely to recommend this store.

NPS 93

NPS Effort Score Survey Metrics 93

AWS Machine Learning

NOVEMBER 3, 2023

The newly introduced Bundesliga Match Facts (BMF) Shot Speed now allows fans to satisfy their curiosity by providing insights into the incredible power and speed behind shots. These Lambda functions and Fargate containers then make this data available for further use in the appropriate MSK topics.

Sports 88

Sports Measurement Metrics Data 88

SurveySparrow

OCTOBER 20, 2023

You can converse in-depth with experts, stakeholders, or individuals relevant to the research topic. Researchers engage with individuals who possess valuable insights or experiences related to the research topic. Focus Groups Focus groups involve gathering a small, diverse set of participants to discuss a research topic.

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Case Study Study Survey Groups 52

Beyond Philosophy

FEBRUARY 17, 2020

Discovering your reputation requires curiosity. Better yet, is this a topic they would take on even if they hadn’t encountered this prompt online? Messina says the way to avoid making an awkward splash in the online community pool is for a brand to understand their current reputation in the world. .

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Meeting Social Media Call Center Multi-Channel 166

Russel Lolacher

MARCH 8, 2021

Whether it’s a recent announcement, progress on a project, delivery of a service, explanations on why a company decision was made… some topics can be met with resistance, and sometimes that’s putting it mildly. Sure there are some messages of curiosity, kudos, and sharing but a lot of it is going to be frustration and conflict.

Social Media 64

Social Media Policies Exercises Customer Service Representative 64

SurveySparrow

DECEMBER 23, 2021

This article will guide you through the methods, steps, and examples of desk research to help you find promising topics for your firm. Desk research can be defined as a market/product research type where you collect data from existing sources to get early ideas about the research topic from your desk (metaphorically speaking).

Examples 52

Examples Study Case Study Social Media 52

Chadwick Martin Bailey

DECEMBER 7, 2020

The tech industry and its impact has become even more fascinating and complex, and after 24 years, that curiosity and desire to learn hasn’t wavered. It usually takes me a really long time to read a light magazine or news article because of the side missions I go on to find out supplemental and contextual data around the issue or topic.

Wireless 52

Wireless Telecommunications Innovation Industry 52

ShepHyken

MARCH 19, 2021

Imagine a day full of surprises, a very dynamic environment, quickly switching from one topic to the next, solving problems, calming down an angry customer, enjoying the happiness of another satisfied customer, and all the while always trying to do everything more efficiently. My advice is to find out if consumer-facing roles are for you.

Leadership 84

Leadership Self Service Customer Service Trends 84

Lumoa

APRIL 14, 2021

Sofia: Okay, so coming back to the topic of today’s episode, which is linking customer experience with business and business outcomes. It’s, it’s a lot in a way, and I wanted to have more direct impact on the business and the world, myself, so I wanted to start building something on my own. Johanna: Yeah. Sofia: Interesting.

Customer Experience 236

Customer Experience Metrics Net Promoter Score Financial 236

Beyond Philosophy

FEBRUARY 20, 2020

So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. On the contrary, voice computing is learning how to keep track of a conversation or topic and allow you to ask more questions in the area. Messina describes this activity as a “Hunt and peck” process.

Meeting 162

Meeting Innovation Social Media Chatbots 162

CSM Practice

SEPTEMBER 7, 2022

o Natural curiosity about numbers and metrics. o Ask the CSM to research certain topics and obstacles customers face in their market, then present them as part of the exercise. . o Experience in creating and maintaining Project and Onboarding plans o Defining Roles and Responsibilities with customers . o Scope management .

Customer Success 52

Customer Success Management Exercises Analytics 52

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about X topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Self Service 98

Self Service Software Knowledge Base Resources 98

Gravy Analytics

JUNE 24, 2019

I was unable to attend the festival, but I followed the proceedings from Tel Aviv by reading The Drum’s full coverage and obtaining in advance the prepared speeches and presentation decks of sessions that had piqued my curiosity. Brand purpose’ was a popular topic.

Brands 40

Brands Advertising Healthcare Report 40

Daniel Group

MAY 26, 2021

Those that tried said they would not use it again, which raised my curiosity. Throughout the series, we will explore the importance of the following topics: Make CX Easy: Is it easy to do business with your company? As part of a customer research project, I interviewed some customers who tried out the new service.

Tips 52

Tips Customer Experience Net Promoter Score NPS 52

Horizon CX

OCTOBER 23, 2018

I’ve covered this topic in a previous blog that you may find enlightening. Before you ask a question, ask yourself, “is this question intended to benefit the speaker or satisfy my curiosity?” Six Tips to Become a Better Listener. In their article, “ The Power of Listening in Helping People Change ” by Guy Itzchakov and Avraham N.

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Groups Communication Exercises Tips 113

ChurnZero

MAY 20, 2022

You must have an interest in it; that’s what I meant by business curiosity, too. Sometimes, I’ll home in on a particular topic because I want to learn it better. That’s what I mean by domain understanding, having a greater appreciation for your customer’s business. To become a domain expert, it’s step by step.

Customer Success 98

Customer Success How To Banking Leadership 98

C3Centricity

AUGUST 13, 2018

Everyone found this library extremely useful, especially when discussing such topics as shelf impact, packaging or in trying to understand our competitor’s portfolio strategy. This same curiosity to know your competitors’ products can also be used to know and better understand your competition’s customers as well.

Advertising 120

Advertising Social Media Communication Exercises 120

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about a certain topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Self Service 52

Self Service How To Software Knowledge Base 52

Michel Falcon Experience

AUGUST 17, 2016

I turned to my friend, Annette Franz, a master in customer experience and employee engagement, for her thoughts on this topic. Curiosity is the fuel that drives learning and a person who doesn’t want to learn is as valuable today as they’ll ever be. Rather, they must take ownership over their own destiny.

Employee Engagement 127

Employee Engagement Case Study Engagement Tips 127

CustomerSuccessBox

NOVEMBER 16, 2021

However, to make a webinar successful, you need to choose a topic that solves a pain point for customers. This arises curiosity among the target audience. Involving your CS team with marketing helps in choosing the relevant topic for the same. They help in getting more leads by engaging potential customers with your platform.

Customer Success 52

Customer Success Management Case Study Rewards Programs 52

Russel Lolacher

JUNE 13, 2022

So speaking of positions, the topic for today is how you’re positioned, I guess, within an organization, your team, you as an individual, because we’re talking about silos, I guess the first thing we should mention is what is a silo? And what I have found is curiosity is is a key here. What is our goal? Keith Kmett.

Culture 59

Culture Communication Employee Experience Connections 59

NetBase

SEPTEMBER 19, 2019

Plant-based foods are on the menu and a hot topic online, dominating category conversation of late. There are so many companies, potential customers and online curiosities to distract top brand marketers as they sort out which areas on social to search. What does social analytics reveal about this top trend?

Analytics 68

Analytics Social Media Consumers Course 68

CustomerSuccessBox

MAY 23, 2022

Data curiosity that creates insights. To be selling as a Customer Success Manager is still a debatable topic. Business/Data/Statistics curiosity. A Customer Success Manager should be able to analyze the customer portfolio in a way that could help them connect dots to create generalized insights into what works best for them.

Customer Success 52

Customer Success How To Leadership Trends 52

CSM Magazine

APRIL 26, 2019

They may even consider writing an informative essay on the topic to share with their colleagues. Cultivate curiosity. The Customer Experience Coach is the company’s master unifier. They should raise the subject of empathy and train employees accordingly. How to Develop Empathy.

Customer Experience 40

Customer Experience Innovation Trends Customers 40

SurveySparrow

JUNE 19, 2021

BuzzFeed successfully came up with this viral quiz idea by combining people’s innate curiosity to learn more about themselves and the popularity of the TV series. This quiz helps people test their knowledge on this topic. What’s Your Brand’s Irresistible It Factor ?” Quiz — Erika Holmes. Know anything about Tudor Queen Elizabeth I?

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Examples Hospitality Infographics Marketing 52