Gainsight

DECEMBER 1, 2021

Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible. . The 10 New Laws of Customer Success are more than a new way to think about the impact of your CS team.

Customer Success 52

Customer Success Metrics System Conference 52

SurveySparrow

JUNE 19, 2021

Looking to find quiz examples and inspiration for your next quiz idea? Interactive content such as quizzes can help you stand out in an increasingly crowded space. They are a great way to collect email addresses and personal information from your visitors. Which Game of Thrones Character Are You?”

Examples 52

Examples Hospitality Infographics Marketing 52

Horizon CX

OCTOBER 23, 2018

A colleague of mine often shares this sage advice whenever the opportunity arises; “God gave you two ears and one mouth, use them appropriately.” This isn’t exactly a winning communication strategy within the customer experience discipline and especially in sales or customer service capacity. Why is that?

Groups 113

Groups Communication Exercises Tips 113

ProProfs Chat

JANUARY 28, 2021

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. They don’t teach you how to ask for testimonials without sounding unprofessional.

Social Media 98

Social Media How To Case Study Video 98

BirdEye

JULY 11, 2023

But your business needs more than just a great photo or video to drive engagement. And that compels customers to take action and engage with your brand on social media. And that compels customers to take action and engage with your brand on social media. In other words, captions help you create a connection with your audience.

Social Media 40

Social Media Video Examples Brands 40

Kayako

SEPTEMBER 22, 2015

Whether you’re a business, duo or solo-entrepreneur there comes a point in your company where customer interactions will be constant and time consuming. You could find yourself working 9-5 responding to email. If your business is growing, imagine your customer response rate increasing 10% per week! Avoid micromanaging.

How To 120

How To Customer Service Representative Customers System 120

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Why does the customer consider one and chuck the other? Subject: We Hear You Like Beer….

B2C 103

B2C Sales Examples How To 103

SurveySparrow

JUNE 29, 2022

“But then you must’ve some idea who’s behind it all.”. Well, if that’s the unfortunate case, this scene was from the second Harry Potter installment, ‘The Chamber of Secrets’, where Harry and Ron turn into Goyle and Crabbe (thanks to Hermione’s polyjuice potion) to see Draco and find if he’s the heir of Salazar Slytherin.

Examples 52

Examples Groups Sports Survey 52

Michel Falcon Experience

AUGUST 9, 2017

I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent a considerable amount of time and resources building the program, launching it and then heard crickets after you sent the survey to your customers because your response rate was low?

Net Promoter Score 76

Net Promoter Score Social Media Video Survey 76

Hero Digital

DECEMBER 11, 2018

Customer experience design is all about putting the customer first to build and deliver solutions that are both memorably helpful and enjoyable. But as products and services continue to emphasize customer satisfaction, the future of brand differentiation will be creating emotional brand experiences. Reassurance.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Qualtrics

NOVEMBER 19, 2019

As part of our XM Visionaries series, we’re taking a look at some of the most inspiring quotes from leaders working in XM. When it comes to meeting the wants and needs of customers and employees, there’s an astounding disparity between how well companies think they perform and how well they actually do. Customer feedback is cheap.

Management 31

Management Chief Customer Officer Healthcare Banking 31

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. From : Steve McDougal, VP of Customer Success.

Software 40

Software Customer Success Culture Customers 40

ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

Russel Lolacher

OCTOBER 16, 2022

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently. Where to start when you want to address overwhelm. I can call you Mike? Mike, I am not going to treat you any special.

Management 98

Management Leadership Communication Government 98

LiveChat

APRIL 3, 2019

It’s not all bad news though, there’s great copywriting work being done all over the web and there are tons of resources to learn the skills to serve the modern reader. In this post, we want to bring you the 5 best web copy examples to inspire you for your future writing endeavors. Happy scanning!

Examples 28

Examples B2B Marketing Study 28

LiveChat

APRIL 30, 2018

Did you know that every person in the US receives around 32 text messages per day ? We’re using SMS to inform our family members we’ll be late for dinner, share new experiences, jokes or ideas with our friends or postpone meetings due to ever growing traffic. Now, tell me, how many text messages have you already received or sent today?

Ecommerce 31

Ecommerce Social Media Sales Loyalty 31

Help Scout

DECEMBER 29, 2018

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Attentiveness.

Customer Service 40

Customer Service Guidelines Net Promoter Score Customers 40

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.

Customer Success 93

Customer Success Culture Metrics Customers 93

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Alida

OCTOBER 22, 2018

With two sets of customers, advertising partners and the audiences they advertise to, media companies require new types of insights and the ability to get them quickly and cost-effectively. Syndicated research is expensive and often isn’t customized to match the brand of media companies and their partners.

Travel 20

Travel Advertising Sales Study 20

Survicate

DECEMBER 13, 2018

If you’re reading this post, it’s likely that you’ve just succeeded at gathering a substantial amount of feedback from your audience. Still, you’re not exactly popping champagne bottles yet, are you? In the following article, we’re going to guide you through the realms of a new adventure called “survey data analysis”.

Analysis 45

Analysis Survey Data How To 45

Survicate

DECEMBER 13, 2018

If you’re reading this post, it’s likely that you’ve just succeeded at gathering a substantial amount of feedback from your audience. Still, you’re not exactly popping champagne bottles yet, are you? In the following article, we’re going to guide you through the realms of a new adventure called “survey data analysis”.

Analysis 40

Analysis Survey Data How To 40

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

LiveChat

MARCH 6, 2018

Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. Easier said than done, there are many online businesses that are working round the clock to provide the best customer experience. However, not all of them make the cut.

Customer Centricity 28

Customer Centricity Ecommerce Tips Chatbots 28

Comm100

MARCH 19, 2018

How can we beat the mighty trash bin, and actually have a shot at selling to our corporate leads? The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

B2B 20

B2B Sales How To B2C 20

CustomerSuccessBox

NOVEMBER 16, 2021

Customer Success (CS) has become synonymous with customer loyalty, customer satisfaction, and a positive customer experience. CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. That’s easier when you are proactive in your approach! What is Customer Outreach?

Customer Success 52

Customer Success Management Case Study Rewards Programs 52