Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Read our post, 15 Top Customer Service Training Courses for Your Agents for Comm100 approved resources.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Beyond Philosophy

SEPTEMBER 6, 2016

Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. It’s extremely important for targeting the best customers that their array of value requirements are well understood and that the resources devoted to getting these customers be well-applied.

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

RapportBoost

NOVEMBER 15, 2018

In many cases, they do not have the internal expertise or skill to enable a chat channel, so they look to outside resources to assist them with the setup and implementation. We’re not talking about turning a support team into a sales. That means more than just pointing the customer to a white paper.

Training 71

Training Call Center Telecommunications Exercises 71

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

SurveySparrow

MARCH 26, 2021

When there is no go-to-market strategy in place, you will not be able to tell clearly if you are launching at the right time, might not realize that you do not have all the resources required for a launch, or you might even be targeting the wrong set of customers, and so on. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Hero Digital

OCTOBER 5, 2019

Product-focused messaging written in sales-speak? Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. However you connect with your customers, you need to be laser-focused on asking the right questions. When you think about B2B campaigns, what comes to mind?

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

SurveySparrow

SEPTEMBER 28, 2021

Unfortunately, many of them tanked, but these 20 kept our sales team busy with quality leads and continue to do that. . The initial days of developing the right set of cold email templates might require time and effort, but you’ll soon see the KPIs for cold email campaigns being hit easily, giving the sales team enough leads to work on.

Video 97

Video Advertising Brands Sales 97

Comm100

NOVEMBER 2, 2017

It helps supervisors see if the proper training and resources are being made available to agents. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The customer has made a human connection with you, the customer service agent. Quality scripts can help to make it. Add a Personal Element.

Customer Satisfaction 163

Customer Satisfaction Survey Feedback Tips 163

ClearAction

OCTOBER 4, 2015

We had to be close to our customer because the sales cycle was many months in duration, and the product manufacturing and installation cycles were just as long. We often had sales and technical staff with office space at customers' sites, working there day in and day out. 4) Avoid Being Duped. 4) Avoid Being Duped.

Strategy 48

Strategy Customer Experience How To ROI 48

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. Technical decision makers tune out right brain professionals because their conversations and presentations do not connect the dots. Far enough. Find out more right here.

Customer Retention 13

Customer Retention Employee Experience Communication Culture 13

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

datastax

JANUARY 23, 2019

With real-time replication capabilities in place, you can ensure your employees are able to access the data and apps they need to do their jobs from any connected device at any time. With less possibility of risk and the potential fines that come with it, organizations have more resources to invest in innovation. Personalization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Judging Resources and Support Availability. Customizing Your Software.

Software 103

Software Customer Engagement Engagement Social Media 103

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. It all started because printer sales were declining as an industry about 12 or 13 years ago. Part of the reason that Laverty had such success with his program is RICOH Canada already had a sales mindset.

Customer Experience 126

Customer Experience Employee Engagement Case Study NPS 126

Comm100

NOVEMBER 6, 2017

As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 156

Social Media Examples Customer Service Tips 156

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. It’s not unexpected that leadership teams are increasing investment in tools and resources to better support Customer Success teams given the numerous demands on a CSM’s time.

Customer Success 52

Customer Success Customer Experience Net Promoter Score Customers 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Companies that fall into this mindset overlook the reason that social media exists in the first place – to give people a platform where they can communicate, connect, and engage with people (and companies!), Should it be customer service?

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

CSM Magazine

FEBRUARY 14, 2017

Some aim to provide a balanced portfolio of functionality across sales, marketing and service, while others remain firmly rooted in the sales discipline. After all, tracking sales pipelines is what CRM is probably most famous for. First and foremost CRM can help the customer reach the best resource to deal with their query.

CRM 40

CRM Engagement Net Promoter Score Analytics 40

SurveySparrow

MAY 22, 2020

While there is nothing wrong with aggressiveness to get newer clients, not providing the best after-sales service for your existing customers can come to bite you. Push them deeper into the funnel, reduce the degree of sales objections, and paint a picture of what it would be to be your client. 5 Create white papers and guides.

Strategy 52

Strategy Social Media eBook Conference 52

Grade.us

JANUARY 3, 2019

His jam is connecting businesses and event attendees through smart technology. The Best Long-Form Event Marketing Resources of 2018. All the best ebooks, webinars, and white papers I could find to help you take the deep dive. His insights come from his work as an event marketer at G2 Crowd. Follow him at @KevinbG2Crowd.

Resources 22

Resources Tools Marketing Case Study 22

Bold360

NOVEMBER 30, 2016

But beyond streamlining customer service functions, chat bots can also boost sales, enabling customers to place orders via messaging systems much in the same way they’d tell an employee in a brick-and-mortar location what they’re looking for. What resources will a chat bot require? What functions will it serve? Can’t get enough bots?

Chatbots 40

Chatbots Strategy Self Service ROI 40

Comm100

OCTOBER 17, 2017

[Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Connect with the People You Serve. This isn’t exactly a great connection. By practicing effective social media customer service, you will be able to connect with your customers, and show them that their voices matter. Download Now.

Social Media 130

Social Media Customer Service Customer Care Feedback 130

BirdEye

DECEMBER 14, 2022

Connecting: This type of content encourages connection and creates a sense of community around your brand. Connecting content makes your followers feel like they’re a part of your industry and are closely connected with your business. Cons: Unstable internet connection can ruin a live streaming experience.

Social Media 98

Social Media eBook Infographics Entertainment 98

Amity

SEPTEMBER 15, 2016

All Sales are Not Equal. The sales cycle gets longer and more expensive, too. Closing sales becomes difficult because there’s more competition and less differentiation. A lack of market clarity inevitably leads to wasted time, resources, and money, causing a perilous situation for the enterprise. 1] Lanning, M.

Loyalty 48

Loyalty Metrics Sales Software 48

Amity

APRIL 3, 2014

All Sales are Not Equal. The sales cycle gets longer and more expensive, too. Closing sales becomes difficult because there’s more competition and less differentiation. A lack of market clarity inevitably leads to wasted time, resources, and money, causing a perilous situation for the enterprise. Focus is the solution.

Loyalty 48

Loyalty Sales Metrics Software 48