ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How can your culture adapt?

B2B 52

B2B Engagement B2C Customer Experience 52

Experience Investigators by 360Connext

MARCH 16, 2015

Free webinar this Thursday. More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Events for Customer Experience Excellence appeared first on Customer Experience Consulting. Join us Thursday and Jeannie will share her secrets. Save My Seat Now!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. Will you need the event to be recorded?

Company 52

Company Tips Meeting Interaction 52

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. Who are our panelists?

B2B 52

B2B Engagement Consulting Culture 52

SurveySparrow

JUNE 9, 2024

This means that taking the time to tailor your messages can significantly boost engagement and conversions. Greeting: Start your email with a personalized greeting like “Hi [Name],” which helps to create an immediate connection and sets a friendly tone. This can make them more engaging and timely.

B2C 52

B2C B2B Interaction Groups 52

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

ClientSuccess

NOVEMBER 24, 2021

Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Your customers can be your biggest advocates, your biggest cheerleaders, and some of your best resources for growth – if they’re engaged correctly. Here are three customer engagement management initiatives that CSMs can own with customers: 1.

Engagement 52

Engagement Marketing eBook Customer Relationship Management 52

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level. A successful subscription model depends on retention.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation. Compare this conversational style with a static webform that you’d traditionally collect leads with, and you recognize just how much more engaging a task bot is.

Chatbots 259

Chatbots Sales eBook Resources 259

PK

MAY 13, 2020

In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful. If you missed the webinar or would like to see it again, you can watch a full recording below.

Customer Success 52

Customer Success Customer Experience Customers Technology 52

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Therefore, it is business-critical to ensure that mobile messaging is at the forefront of your service & engagement strategy.

CRM 52

CRM Customer Retention Engagement Strategy 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Social Media 52

Social Media Self Service Roadmap Insurance 52

Calabrio

JUNE 29, 2020

This is such an honor because the rankings are not based on a panel of outside judges, but the ratings of each company’s own employees for employee engagement, organizational health and job satisfaction. . In a matter of days, we set up webinars on?

e-support 264

e-support Culture Innovation Employee Engagement 264

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. Build AI-powered chatbots more painlessly than ever, connect with your peers at the drop of a link, create simple and secure interactions, and ultimately build trust with your customers and prospects.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. That's the finding from our latest report on the future of events.

Travel 49

Travel How To Study Report 49

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

Education Services Group

MAY 25, 2022

We asked him to join us for this month’s webinar to discuss exactly how to do that. . Part of the idea of a Customer Community is that it’s your central hub for all customer engagement. So, for learning and enablement, for support, for just knowledge sharing through a knowledge base, through peer-to-peer connections.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. It’s a new avenue for their customers to stay engaged and connected to their local community.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Oracle

JUNE 23, 2020

How do you continue networking when in-person events have been rescheduled for the foreseeable future? While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. It doesn’t end there!

Tips 94

Tips Social Media How To Connections 94

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 110

Customer Care Social Media Marketing Conference 110

AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. The education initiative in partnership with AWS was comprised of four phases.

Transportation 91

Transportation Leadership Training Innovation 91

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

Empowered and engaged employees translates into lower turnover, better performance and increased profitability. There will be many online and in-person events, so everyone can celebrate! Online events. Local Networking Events. These are free events, so please come and join us! Find an event in your area here.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Totango

SEPTEMBER 15, 2020

Engaging your stakeholders , whether they are high or low influence, can not only drive growth but also turn stakeholders into enthusiastic champions of your product. The following stakeholder engagement best practices are a great place to start: Build Key Relationships. Define and Standardize Engagement Plans.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. That is where employee engagement comes into the picture. Organizations must recognize the impact that employee engagement has on the customer experience, and therefore on overall success.

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

Lithium

NOVEMBER 2, 2021

With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Webinars & Events Some event areas are limited to Khoros customers only.

Self Service 52

Self Service Chatbots ROI Innovation 52

eglobalis

OCTOBER 1, 2017

The CXPA provides shared best practical practices and education, mentoring, developing standards, events, networking and co-creating opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. Events connecting CX and the Global Industry Experts . Discussion Boards.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Top Engaged Contributors.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

B2C 52

B2C Analytics Social Media Report 52

Lithium

OCTOBER 5, 2021

Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. 3 Things we learned at Khoros Engage 2021. Create an integration that connects Khoros Care with a personal profile page. Webinars & Events.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Experience Matters

SEPTEMBER 8, 2014

Have you been to the CXPA’s Insight Exchange or to one of our local networking events ? If you haven’t been to one of those events, then I highly urge that you do so in the future. Let’s face it, CX professionals are a fun, engaging community! It provides a reason to engage your organization. They’re great.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

Lithium

FEBRUARY 7, 2023

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? In this webinar, we’ll show you how to simplify and streamline brand protection.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Lithium

MAY 2, 2023

Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand Leveraging Smart Views: Advanced Product Webinar Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics. Let us know what you think in the comments section. Read the helpful reply here.

Entertainment 52

Entertainment Social Media Analytics Brands 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news.

Customer Success 116

Customer Success Guidelines Social Media Tips 116