Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience
ShepHyken
OCTOBER 11, 2019
Unfortunately, many senior leaders, managers, and frontline team members don’t understand that every business is a people business. So, how did Airbnb gain its footing and disrupt the travel industry? As a reader of Shep’s blog, I’ll assume you know you’re in the people business.
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