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Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience

ShepHyken

Unfortunately, many senior leaders, managers, and frontline team members don’t understand that every business is a people business. So, how did Airbnb gain its footing and disrupt the travel industry? As a reader of Shep’s blog, I’ll assume you know you’re in the people business.

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Top 10 Must Attend Conferences in 2020 for Customer Success Professionals

ChurnZero

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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What's in Your #CX Budget?

CX Journey

After all, none of that work or technology is free! Be sure to factor in their time, materials, resource, and travel needs and expenses. Be sure to factor the following into your budget: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

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Episode #20 – Communication Technology Pros and Cons at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

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How Technology Is Changing the Future of Customer Success

CSM Practice

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. We have compiled some of the most relevant tech trends affecting the Customer Success industry, specifically tech trends that will help Customer Success Managers and professionals.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

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Field Service Management Software Release: New Alliance Enterprise Spring 2019

Alliance by IFS

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. The conference takes place April 23–26, in Palm Desert, CA. New and Improved Scheduling Functionality.