Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Self Service 100

Self Service Strategy Hospitality Social Media 100

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: November 14-15.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. Tactic 5: Assess your Employee ROI. Outdated technology was slowing communications and leaving some customers less than satisfied.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. HCL Technologies. “The Thinker Award for Best Innovation in Marketing” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. First, Berg and Ochu say ROI marketing requires three things: 1.

Connections 56

Connections Healthcare ROI Metrics 56

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As

Conference 52

Conference Self Service Sports CRM 52

BirdEye

MAY 3, 2023

Your company announcements, innovations, and events are all headline-worthy examples of PR content. Using PR, Tesla has successfully built a strong reputation for innovation, sustainability, and cutting-edge technology, resulting in increased sales and customer loyalty.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Bold360

MARCH 26, 2019

He’s also the CEO and Founder of the Chatbot Summit , a community and conference series dedicated to conversational experiences. Technologies that make an experience like this possible thrive because they make our lives easier, and they’re improving the customer experience. But these technologies are also reducing company costs. .

Technology 40

Technology Company Customer Experience Chatbots 40

Hero Digital

MARCH 26, 2020

This pandemic has created a shift: Technology will be the driving factor to change how people engage with healthcare providers. In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. For this reason, investment in product experience is a fundamental part of every innovation we announced this week, recapped below. .

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Call Experts

MAY 2, 2019

Develop a plan with strategic initiatives and advanced technology. Advancements in automation technologies and digital channels create new tools for business owners to engage customers. It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Gainsight

JUNE 9, 2021

Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? How technology works for all of us. They also discussed measuring ROI on a CS team, and who they believe is accountable for net retention in their companies. The excitement was palpable, safety was assured, and the presenters were A-list!

Entertainment 98

Entertainment Customer Success ROI Trends 98

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Syncing Content with Purpose.

Brands 60

Brands Social Media Analytics Conference 60

Integrity Solutions

AUGUST 24, 2022

And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI? The introduction of new technology and tools, combined with a shift away from face-to-face and drop-in visits to tightly planned Zoom meetings, has permanently changed the selling landscape.

Training 88

Training Sales Strategy Study 88

CSM Magazine

AUGUST 22, 2019

The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. We all have at least one thing in common – we’re passionate about Customer care. SVP, Head of Growth, WeWork.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Natalie Petouhof

SEPTEMBER 21, 2016

This is a typical process that happens when there is a new area of technology area. If a company uses that as a strategy, it can be the long road to #IoT innovation. What businesses need to ask themselves are, “What business outcomes are they looking for and what innovations could be possible to shift their business model?”

Self Service 40

Self Service CRM ROI Analytics 40

Verint

DECEMBER 20, 2017

Does your organization have a strategy and plans in place for automation innovation? CAB member contributions to automation innovation ideas and considerations included: Business Services Company: We’re in the process of automating more than 20 back office processes. Address and improve processes before you look at automating them.

Strategy 25

Strategy Contact Center ROI Training 25

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

Natalie Petouhof

MARCH 6, 2017

I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®. LearnVest matches clients with financial planners and their powerful planning technology to create simple, affordable financial plans. of SANDbOX AD, an advanced development technology incubator.

Culture 40

Culture Company Competitive Advantage Conference 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Customer Interactions

MAY 14, 2012

I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations. Next year’s conference will take place in Orlando and I am looking forward to it!

Interaction 29

Interaction Conference ROI Course 29

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Natalie Petouhof

FEBRUARY 24, 2016

It will be the year that customers return to stores because technology is engaging them in new ways, making them want to buy more and come back. With the Fridays’ Service Style technology the customer’s order is processed right at the table, the device also helps manage the waiting list and queue.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40