Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

GlowTouch

SEPTEMBER 6, 2019

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support. About GlowTouch.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

Conference 96

Conference Self Service Sports CRM 96

West Monroe

MARCH 7, 2024

Dana Peterson, Chief Economist, The Conference Board: “When we interview executives from around the world, we ask them, ‘What is the number one thing you're doing to lean against all the external issues and existential issues to your company? So, all of that's digital, right?

Innovation 52

Innovation ROI Customer Centricity Conference 52

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

CSM Magazine

FEBRUARY 12, 2024

This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space. Technology can also play a role in enhancing networking.

Industry 95

Industry Tips Entertainment Transportation 95

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Only 27.2%

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: November 14-15.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. Tactic 5: Assess your Employee ROI. Outdated technology was slowing communications and leaving some customers less than satisfied.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Alliance by IFS

APRIL 29, 2019

Every year, hundreds of top cross-industry service, support, and customer success leaders gather in Palm Springs for the biggest field service conference of the year hosted by Field Service USA. He also moderated two panel discussions on 1) Expanding Your Digital Platform for Greater ROI and 2) Moving Into the Next Phase of Augmented Reality.

Conference 86

Conference ROI Technology Software 86

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

Conference 52

Conference Self Service Sports CRM 52

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. The days of technology-driven process design are over. It has never been more important to focus on empowering the frontline.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Self Service 100

Self Service Strategy Hospitality Social Media 100

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Create an atmosphere of trust with customers.

Customer Success 80

Customer Success eBook Loyalty Conference 80

CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. HCL Technologies. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. **Ready to register for Oracle Modern Customer Experience 2019? CVS Health.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Bold360

MARCH 26, 2019

He’s also the CEO and Founder of the Chatbot Summit , a community and conference series dedicated to conversational experiences. Technologies that make an experience like this possible thrive because they make our lives easier, and they’re improving the customer experience. But these technologies are also reducing company costs. .

Technology 40

Technology Company Customer Experience Chatbots 40

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. In this conversation with Centercode’s VP of Customer Success Tony Fisher, Le’Darien shares insights into how the software giant’s beta program is taking on challenges and taking advantage of the changing technological landscape. Increasing Efficiency.

eBook 75

eBook Case Study ROI Roadmap 75

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. ROI Based Marketing. Berg and Ochu provided a ten-step marketing process to understand marketing ROI. To do that, use core technologies.

Connections 56

Connections Healthcare ROI Metrics 56

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability. Investment in technology.

Customer Success 52

Customer Success Data ROI Conference 52

Heart of the Customer

FEBRUARY 16, 2023

I had the opportunity this last week to spend two days locked in a conference room with some of the smartest CX leaders I know. HoC hosts a CX Fellowship for a half-dozen advanced leaders, where we discuss challenges in their programs and co-develop solutions.

Conference 78

Conference ROI Metrics Customers 78

BirdEye

MAY 3, 2023

Using PR, Tesla has successfully built a strong reputation for innovation, sustainability, and cutting-edge technology, resulting in increased sales and customer loyalty. Video content marketing Whether through educational, review, or entertainment videos, this approach boosts conversions, improves ROI, and helps forge customer relationships.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Gainsight

SEPTEMBER 29, 2023

Pulse Encore NYC was all about embracing new technology and the new way of doing Customer Success. Proving the ROI of CS All of this plays into a theme we see again and again: demonstrating the ROI of Customer Success. on the heartbeat of customers is critical in the current economic climate. Customer Success 2.0

ROI 52

ROI Customer Success Strategy Customer Experience 52

Innovative CX

JUNE 22, 2021

Instead, organizations reduced customer service staffing, tabled technology investments, and battened down the hatches in the hopes of surviving the downturn. All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. No conferences. Accurately.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Hero Digital

MARCH 26, 2020

This pandemic has created a shift: Technology will be the driving factor to change how people engage with healthcare providers. In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Natalie Petouhof

JUNE 9, 2016

With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. Back to the conference, @jasonlsilva gave a wonderful talk on perception, change and our ability to redefine the meaning of a billionaire to one that helps a billion people.

Technology 40

Technology CRM Conference Strategy 40

Call Experts

MAY 2, 2019

Develop a plan with strategic initiatives and advanced technology. Advancements in automation technologies and digital channels create new tools for business owners to engage customers. It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56

Circular Edge

MAY 26, 2023

After hearing the many customer stories, tools, and approaches involving automation, I was excited to learn more about the tools & technologies that make it all possible during JDE Bolt-Ons for Release 22/23.

Case Study 52

Case Study Innovation Study Entertainment 52

Call Experts

NOVEMBER 20, 2019

Sometimes technology can help. Balancing headcount with technology helps to enhance customer service experience during the holidays. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. Summer HR Conferences.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98