Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

Conference 96

Conference Self Service Sports CRM 96

CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Create an atmosphere of trust with customers. Embracing the Golden Rule in Your Operations.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: May 22-23.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. The days of technology-driven process design are over. It has never been more important to focus on empowering the frontline.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. For an organization that isn’t as digitally native, tools and technology can be a springboard to modernize the experience they provide. Another key theme during Kustomer NOW, was all around modernizing CX. What that means to every organization can be different.

Conference 52

Conference Self Service Sports CRM 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

SEPTEMBER 29, 2023

Pulse Encore NYC was all about embracing new technology and the new way of doing Customer Success. Proving the ROI of CS All of this plays into a theme we see again and again: demonstrating the ROI of Customer Success. We were so grateful to see everyone in person for our first-ever New York-based Pulse event.

ROI 52

ROI Customer Success Strategy Customer Experience 52

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. HCL Technologies. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. **Ready to register for Oracle Modern Customer Experience 2019? CVS Health.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? The opening keynote was a live premiere event and started with a strong storyline.

Entertainment 98

Entertainment Customer Success ROI Trends 98

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. Anatomy of a True Insight. And secrets revealed on Day 1….

Brands 60

Brands Social Media Analytics Conference 60

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. It’s clear that, even in a world where technology and artificial intelligence are now commonplace in call centers, the need for those uniquely human skills isn’t going away. The Power of Coaching.

Contact Center 59

Contact Center Culture Conference Call Center 59

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Unfortunately, technology suppliers are now adopting the approach of deploying people at a problem. However, technology adoption should save time and make the org more efficient. Increased dependency on CS Ops.

Customer Success 52

Customer Success Case Study Customers Data 52

ChurnZero

FEBRUARY 15, 2019

It was also fantastic to meet so many Customer Success leaders at the event and see numerous Customer Success focused talks included in the session programming. . Given that, we wanted to share with you some Customer Success takeaways we picked up while at the conference. ChurnZero Resource – ROI Calculator.

Customer Success 53

Customer Success Return on Investment Metrics Conference 53

Verint

MARCH 6, 2018

Strata Data Conference. Attendees will learn about how artificial intelligence is helping companies—such as Amtrak, Charter Communications and SWBC—transform their businesses with AI strategies and solutions, apply data to develop and evolve conversational intelligence and business intents, and ultimately increase ROI. In with the AI”.

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

West Monroe

JULY 26, 2021

Other channels included print, radio, TV, and tradeshows and conferences. Some utilities have the option of working with sports teams, while others volunteer time with donation drives and local events. The chart below indicates meters per FTE in the marketing area across the utilities surveyed.

Self Service 52

Self Service Contact Center Customer Satisfaction Sports 52

Magellan Solutions

AUGUST 6, 2021

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. They have the top of the line technology to calculate all your data and analyze it as well. .

Social Media 52

Social Media Call Center Financial Banking 52

Magellan Solutions

JULY 6, 2022

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. They have the top of the line technology to calculate all your data and analyze it as well. .

Social Media 40

Social Media Call Center Financial Banking 40

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . High-value outcomes with real ROIs will reign supreme.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. It is being held March 7-9th, 2016 in Orlando, Florida.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Natalie Petouhof

SEPTEMBER 21, 2016

This is a typical process that happens when there is a new area of technology area. Here are some examples of clients applying IOT to their businesses: VINCI is building the next generation sensor-driven building automation to reduce the number of “truck rolls” which has a huge ROI.

Self Service 40

Self Service CRM ROI Analytics 40

Customer Interactions

MAY 14, 2012

I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations. Next year’s conference will take place in Orlando and I am looking forward to it!

Interaction 29

Interaction Conference ROI Course 29

Natalie Petouhof

MARCH 10, 2016

New this year, the event features a Leadership Summit in addition to the Awards Luncheon. Introducing 2016’s most influential women in marketing: Learn more about the inspirational event that is the Marketing Hall of Femme: Click here to read about previous years’ honorees and keynote speakers, view video interviews, and more.

Marketing 40

Marketing Leadership Video Course 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 12, 2021

Share opportunities with customers for greater efficiency, optimization and ROI. Become an expert in Chattermill’s technology and the possibilities it opens up for the clients. Represent the company at events and conferences. Support seamless onboarding and tailoring of the platform for new clients. Apply here: [link].

Customer Success 10

Customer Success Consulting Conference Banking 10

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Recruiting the right members for your insight community is a critical step to getting more ROI out of customer intelligence. Here’s a look at our favorite takeaways from this year’s Summit.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Magellan Solutions

JULY 15, 2021

The client was able to generate significant appointments leading to a superior return of investments (ROI) in sales. They have B2B partners all over Europe, delivering innovative technology for app and web development. They were able to identify those segments most receptive to a technology solution. Challenges.

Call Center 40

Call Center B2B Sales Retail 40